EA_cuervo

EA_cuervo



04 Jul

Comment
    EA_cuervo on Support Forums - Thread - Direct

Thank you for confirming the information. This has been reported to the team! 

EA_CuervoAHQ


03 Jul

Comment
    EA_cuervo on Support Forums - Thread - Direct

@Six-SixtyFour thanks for the information. Please check your inbox in AHQ, I've messaged you there so we can discuss this further. 

EA_CuervoAHQ


02 Jul

Comment
    EA_cuervo on Support Forums - Thread - Direct

Hey @Nothing1at1all,

 

Thanks for reporting this. 

Can you please try to go to: C:\Users\[Your user name]\Saved Games\Respawn and rename the Apex folder found there? 

Once you've done that, please try repairing the game. Now access the game change your settings to the desired settings and check if the issue will still happen. 

EA_CuervoAHQ

Comment
    EA_cuervo on Support Forums - Thread - Direct

Hi @snoonline,

 

Thanks for letting us know. This is being tracked by the team! 

EA_CuervoAHQ

Comment
    EA_cuervo on Support Forums - Thread - Direct

Do you remember when was the last time you played the game and had your progress? 

EA_CuervoAHQ


01 Jul

Comment
    EA_cuervo on Support Forums - Thread - Direct

Hey @Midnight9746 & @OGxDabberDo,

 

Thanks for reporting this. That's already being tracked by the team! 

EA_CuervoAHQ


28 Jun

Comment
    EA_cuervo on Support Forums - Thread - Direct

We don't know if this will be released anytime soon or if any items that were previously in the store will come back. But there are some recolors that I've seen more than once in the store, one example is the Wingman recolor "Red Rocket" for the "Merciless Wing". I remember getting this recolor many seasons ago and I've seen it in store again recently. So some of the skins can come back again to the store, but I'm unable to tell you if they will come back or when. 

EA_CuervoAHQ


14 Jun

Comment
    EA_cuervo on Support Forums - Thread - Direct

Hey there,

 

If you need assistance with a compromised account please see: What to do if your EA Account has been hacked

 

Should you need any help to change the account details, please contact EA Help Support

 

 

 

We currently support the following l...

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12 Jun

Comment
    EA_cuervo on Support Forums - Thread - Direct

Thanks for clarifying that. This has been reported to the team and it's currently being tracked! 

EA_CuervoAHQ

Comment
    EA_cuervo on Support Forums - Thread - Direct

hey @RealFoolU, just to confirm what you're reporting here: 
When you select the option to re-queue for a game while still connected to the match your random favorite skins will not cycle for the next match, is that correct? 

EA_CuervoAHQ

Comment
    EA_cuervo on Support Forums - Thread - Direct

@Salo_MnK Thanks for reporting this. This is now being tracked by the team. 

EA_CuervoAHQ


10 Jun


06 Jun

Comment
    EA_cuervo on Support Forums - Thread - Direct

Hey @PaylorSenpai, we don't know if these specific skins will come back anytime soon but I've seen skins that were previously released be back in the store. Sometimes they are a recolor of previous skins, sometimes it's the same skin as before. 

EA_CuervoAHQ


29 May

Comment

I'm glad to hear you managed to sort this. Thanks for the update! 

EA_CuervoAHQ

Comment

Hey @MoolrieHTSriF135,

 

As we're unable to check the ban status on AHQ, I will need to ask you to contact the Terms of Service team again for further clarification on this one. I can see why you're confused based on the emails you received, so there's no harm in sending them a new dispute to get this looked at again. For further information on how to contact them, please see: ...

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Comment

Hey @hakward002,

 

Thanks for asking this. It's always good to clarify any of the ranked rewards questions before the season ends to avoid any confusion with the rewards received. 

 

Here are a couple of scenarios that should clarify this:

 

  • If you hit Predator but fell out of it (due to losses or not playing) you would end with Master Rewards
  • If you hit Predator and end either split in Predator, you get those rewards (static for one split, animated for both splits)
  • If you hit Master and fell down to Diamond, then only hit Bronze in Split 2, you would get the Master static badge

This means then that you will only get the Predator rewards if you end one ...

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14 May

Comment

Hey @pinkplasticlag,

 

The ranked rewards were changed back to what it used to be in previous seasons. Your end-of-season rewards will now be determined by the highest Rank tier you achieved during the entire season.


You can find further information regarding these changes in the Upheaval ...

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13 May

Comment
    EA_cuervo on Support Forums - Thread - Direct

Hey @ProdxWhite,

 

 

 

We currently support the following languages on Answers HQ:

 

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30 Apr

Comment
    EA_cuervo on Support Forums - Thread - Direct

Hey @getbetterfnc,

Please note that some platforms use different Wallets, so you may not be able to use your Apex Coins across all platforms. Once you’ve bought an item, it’ll be available on all platforms. You can find more information here.

EA_CuervoAHQ