EA_cuervo

@Netoflake Hey I'm glad that worked!

Have fun!

Thanks for providing a DxDiag. 

 

Could you please try going to %USERPROFILE% \Saved Games\Respawn\Apex and rename this folder, then repair the game on Steam/EA app and try again to see if the problem persists? 

Hi @Netoflake,

 

Thanks for reporting this. Could you please share a DxDiag with us? How to gather information on your PC using DxDiag

Hey @Midnight9746, thanks for reporting this. That's already being tracked by the team!

@Midnight9746 Thanks for the extra information! The team confirmed this is now being tracked.

@Midnight9746 Thank you so much for the clarification I have passed the information to the team!

Hey @Midnight9746, thanks for reporting this. Can you please confirm in which game modes you have seen this?

@cloutedlingling I will send you a DM to investigate this further.

@LePingouinAerien Hey I'm glad that worked! Thanks for letting us know! Have fun!

They suggested installing the game on the EA app as this helps to push through the purchase for some cases. Since you still didn't receive the coins you will need to get in touch with them again. 

 

If you're not getting the chat option when trying to contact support, can you please try: 

 

1. Go to: https://help.ea.com/en/help-home/
2. Select the game you need assistance with or EA App
3. Select "I want to update my EA Account information" 
4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

 

I h...

Read more

Hey @LePingouinAerien,

 

If you have bought Apex Coins and didn't receive them after 24 hours, please contact EA Help Support. You will need to provide them with proof of purchase when contacting them. 

...

Read more

@rockstar55993344 If it was denied that means they have reviewed the account ban and found it to be correct. Knowing that, I'd suggest you change the name to avoid any further sanctions.

@PaylorSenpai anytime! I hope the skins you're looking for become available soon

@Midnight9746 Thanks for reporting this! I have passed the information on to the team!

Hi there, 

 

We're not able to assist with bans here on AHQ. 

As you mentioned you have already sent a dispute to the Terms of Service team, if it is declined then the sanction will remain in place. Since it was declined, I'd suggest you update your username. 

Regarding the account name, Apex will use your Steam name if you use Steam to launch the game. There's no other way to have a different nickname in Apex if you use Steam to launch the game. 

@Six-SixtyFour I'm glad we were able to help you!

If anyone else is having issues with the account being reset after April 2nd, we're more than happy to assist.

@Nothing1at1all Thanks for letting me know! I'm glad that worked!

Thanks a lot for helping with this! 

@ElKameloose thanks for sharing the solution. We appreciate that!

 

Can you please confirm if the audio of the game is in French or English?