EA_cuervo

Hi @maxadon96,

 

If you're not getting the chat option when trying to contact support, can you please try: 

 

1. Go to: https://help.ea.com/en/help-home/
2. Select the game you need assistance with or EA App
3. Select "I want to update my EA Account information" 
4. Scroll down the page to find the "Chat with us" option

If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

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@ForzaRossoneriUA I'm sorry I've missed that.

When you ran the game as admin, did you run the EA app or did you check the box "Run as administrator" in the .exe file? If you haven't done that yet, please try:

>Go to your Library in the EA app > Apex > Manage > Browse local files

> Right-click "r5apex.exe" > Properties > Compatibility tab > Check the box "Run this program as an administrator"

I hope this helps,

Hey @ForzaRossoneriUA,

 

Could you please try a clean boot as that will disable all background programs that may be causing conflict with the game and anti-cheat: How to clean or safe boot your computer

 

Let us know if that helps, 

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@Midnight9746 Thank you! I appreciate that!

 

 

This has now been reported to the team.

@SheilaMakesBrrr Thanks!

I couldn't find your other post about it. Can you please share the thread here?

Hi @Midnight9746, thanks for your report. This is being tracked by the team!

Hey @Neymar_Ant, 

 

I moved your post here as it seems to be the same issue. This should have been fixed now. Could you please let us know if you're able to play with your friends and if the rank shown is correct? 

Thanks, 

Hi there, 

 

Just to confirm, are you using the EA app or Origin? If you're not on the EA app yet, please download it here; https://www.ea.com/ea-app

 

Once it's installed, make sure the in-game overlay is enable so the pop up for the purchase will appear, for that, go to: Settings > Application > In-game Overlay > Enable in-game Overlay 

 

I hope this helps! 

Hi @SpookyxAurore,

 

Please note that we're unable to make account changes or assist with account-related issues here at AHQ. However, I can try to point you in the right direction to recover your account. 

 

If you don't remember the email associated with your EA account, you can try to find it by following the steps in this article: ...

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Hey there,

 

We currently support the following languages on Answers HQ:

 

•  English

• ...

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@SeireiAki I'm glad it's fixed! Feel free to post again if you need anything else!

Hey, 

 

Thanks for reporting that and providing a DxDiag, that's very helpful. I've noticed that your GPU driver was last updated in May. Have you tried updating the GPU driver and check again to see if the problem persists?

 

Thanks, 

Hey there,

 

That's part of the new level tiers, there are a total of 2000 levels, split into four tiers. After reaching level 500, your level will be reset back to level 1 as you have reached the next tier.

@Netoflake Hey I'm glad that worked!

Have fun!

Thanks for providing a DxDiag. 

 

Could you please try going to %USERPROFILE% \Saved Games\Respawn\Apex and rename this folder, then repair the game on Steam/EA app and try again to see if the problem persists? 

Hi @Netoflake,

 

Thanks for reporting this. Could you please share a DxDiag with us? How to gather information on your PC using DxDiag