Fizivix

Hey Akasha,

Thanks for the report! Unfortunately the truly “Golden” Abathur skin was not intended for release at this time and was unintentionally available for purchase on live regions during last week’s PTR. The “Red & Golden” Abathur skin was the intended release skin. Any players who bought the “Golden” Abathur skin on live during 6/10/19 - 6/17/19 will have had their skin updated to the “Red & Golden” Abathur skin after patching up to Heroes.46.

For this specific skin, “Galactic Xenotech Abathur”, we are offering refunds for the skin if you purchased it during the above dates. Please submit a ticket with Support in the following location if you would like to request a refund:
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Hey Everyone,

Thanks for the reports! To echo what has been said on reddit:

We are currently looking into the reported connection issues and are trying to track down why they are occurring. Initial examinations point towards certain ISPs, but we are not 100% sure. We appreciate your continued patience as we investigate.

Thank you,
~ Fizivix

Thanks for the Reports!

We are investigating this issue, and hope to have it resolved as soon as possible.

Apologies for the inconvenience.

Thank you,
~ Fizivix

Hey Steak,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Korghal,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Dodellinger,

Thanks for the report! What time did you attempt to craft the skin? US and EU regions patched yesterday and it sounds like it may have occurred right as you were crafting the skin. Because the Anub’arak skin is a Seasonal item it would not be craftable after the patch. Please check to see if your shards were refunded later as well, as sometimes failed purchases can take a while to refund. Additionally, does the item appear in your Transaction History in your Account Management?

Thanks,
~ Fizivix

Hey nikelodeon,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Blaurgh,

Thanks for the report! We have this issue tracked and hope to have it fixed when we can.

Thank you,
~ Fizivix

Hey Everyone,

Thanks for the continued reports of this issue. We have this issue tracked and hope to have it fixed when we can. Apologies for the inconvenience.

Thank you,
~ Fizivix

Hey GoldmonX,

Thanks for the report! You should actually be able to see Butcher’s Meat in a replay if you have that player’s view selected (pressing #'s 1-0 changes player view).

If possible could you send in the replay of the match where this occurred to our Bug Attachments Inbox?

Thank you,
~ Fizivix

Hey rcw,

Thanks for the report and followup! Let us know if you’re able to reproduce it consistently in match.

Thank you,
~ Fizivix

Hey Tcheuck,

Thanks for the report! Are you sure that Anduin is receiving more than 8% of his maximum HP as damage in one hit? I was able to get this talent to proc from both Mercenary and Turret/Fort damage.

Thanks,
~ Fizivix

Hello!

As Fuschia mentioned there are some players who have resolved this issue in the linked thread by Updating their DNS to google:
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Hey Nefarius,

Thanks for the report! I don’t know exactly what could have caused the initial issue, but It sounds like something got messed up with your Hotkeys during the issue/restart. Does resetting your Hotkey profile, or creating a new profile solve the issue for you? Hotkey profiles are saved per account and may not be saved in the same place as the game install, so it would explain why your other account is working.

Thank you,
~ Fizivix

Hey Persepoika54,

Thanks for the report! It sounds like you are experiencing some sort of disconnect when the core is destroyed that is preventing you from getting to the end of match screen. If it’s a graphics hitch, lowering/changing graphics settings may prevent the freeze from occurring. If it’s network related, please make a post in the Technical Support Forums with the following ...

Hey Gadd,

Thanks for the report and replay! We’ll investigate.

~ Fizivix

Thanks for the report Maximus and the quick assistance Fuschia! That was indeed causing login issues with heroes.

~ Fizivix

Hey SakariRyu,

I’ve edited your post to exclude the name of the player. As GriM mentioned, it is against the forum rules to publicly shame/call out players. If you are still concerned after reviewing the replay again and considering the details above, please send in a replay to our Bug Attachments Inbox with a description and timestamp.

Thank you,
~ Fizivix

Hey DarkLady,

Thanks for the report! Can you please send in a replay of a match where this issue occurred to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey Dot4nuki,

Thanks for the report! Please send in the replay to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix