Fizivix

Hey DjeDje,

It sounds like your hotkey profile got messed up during the forced restart. Does resetting or creating a new hotkey profile in options solve this issue?

Thanks,
~ Fizivix

Hey Urman,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix

Hey UNIcorn,

Thanks for the report! Are you playing with a hero that can destroy Structures at a long distance? There is currently an issue where the quest can fail to grant credit if you are not within a certain range of the structure.

Thanks,
~ Fizivix

Hey JHGC666 & Mighty7,

You mentioned deleting Blizzard Temporary files… By that, do you mean you have tried Deleting the Battle.net Cache folder? This has resolved the issue for another player in the past.

~ Fizivix

Hey Kwaazyy,

Thanks for the report! If possible, please send in a replay with timestamps of the match where the issue occurred to our Heroes Bug Attachment Inbox.

Thank you,
~ Fizivix

Hey ForceOfCours,

For account related issues, please contact Customer Support here:
https://us.battle.net/support/en/games/heroes

Additionally, providing some screenshots of your level 1 account profile and existing match history could help us look into it. You can send screenshot attachments to our ...

Hey Mortdres,

Thanks for the report! If you have still not received your rewards, can you please send in a screenshot of your Profile Statistics page for ‘2018, Season 4’ as well as a screenshot of the areas in the collection where the War Turtle mount and 2018 Season 4 Ranked Portrait are missing. You can send these to our Heroes Bug Attachment inbox.

Thank you,
~ Fizivix