I think everyone can understand that, as long as "not worth it" doesn't extend to all the topics that players want to talk about (spawning, connectivity, matchmaking, lobbies, visibility, etc) that the devs would prefer to avoid. The first step to managing outrage is to recognize the issues that are making people unhappy... unfortunately, that hasn't been the common practice in the past.
I outlined what that meant. There may be times where I don't have responses to some topics or the response to give is not what some players want. The decision to not engage with those players in that scenario begins when they decide to become uncivil or intellectually dishonest.