GM Mint

We rolled out the 1.21b Hotfix at 3:00 AM (UTC).

[Fixes]

• Fixed an issue where A-Coin was obtained when using Uncommon/Rare Skin Vouchers.

For players who acquired A-Coin from the Uncommon/Rare Skin Vouchers, we will reissue the vouchers via mailbox after verifying the affected users.

Additionally, this issue occurred after the 1.21 patch. A comprehensive investigation of the box acquisition list was conducted, but no further issues were found.

We will make efforts to prevent this issue from happening again.
We apologize for the inconvenience

Alonso has been temporarily disabled due to a bug.

- Character: Alonso
- Mode: Ranked

We apologize for the inconvenience and we'll try our best to quickly solve the issue.

Hello Lumia Island survivors,

We have discovered an issue post the 1.18 update where players ranked Mythril or above were mistakenly deducted 100 RP despite having grace points left. Our team is actively investigating this problem and is in the process of implementing a fix.

A significant update was made to the scheduling server on April 1st at 9 AM (UTC). We anticipate that it will take a few days to fully assess whether the live server's scheduling adjustments are functioning as expected.

As for restoring the erroneously deducted RP, we are exploring the best approach to address this and will issue a follow-up announcement detailing whether a mass or individual restoration process will be utilized.

We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we work to resolve this issue.

We will be rolling out the 1.18a Hotfix at 11:30 AM (UTC).

*Some changes may not be applied to tooltips or Practice modes.

[Fixes]

• Downed State Durability Adjustment
  • Base HP 600 → 400
    
  • Damage Taken Reduction 40% + Target Level*2.5% → 30% + Target Level*2.9%

We're reducing the overly high durability when characters are downed. However, to ensure that the strategy of attacking downed characters first does not become excessively dominant after the temporary safe zone phase, we will make it stronger in the later part of late game compared to the previous version (up to 1.17).


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Hello Lumia Island survivors,

First, we sincerely apologize to our players for causing concern due to the controversial content.
Skin refunds will be issued upon sending us a ticket through our Customer Support center.

Due to the high volume of customer service requests, we will be processing them in 2 rounds. It's important to note that it may take approximately one month for the actual refund to be completed. We appreciate your understanding.



1. Skin Refund Receipt & Refund Date

[1st round]
- Application deadline: December 3rd 14:59 (UTC)
- Processing period: December 7th Refunds during maintenance

[2nd round]
- Application deadline: December 17th 14:59 (UTC)
- Processing period: December 21st Refunds during maintenance

[Notes]
*Only one refund per account is allowed.
*Skins will be reworked and re-released through Store and boxes, etc.
*Skins will be replaced at a later date with t... Read more

Coupon Event! Get your rewards!
Hello Lumia Island survivors!

The Tokyo Game Show 2023 is coming to a close!
And for the remaining time, we'll do our best to bring [Eternal Return 1.0] to a wider audience!

We look forward to seeing all of you survivors, and be sure to check out all the details of the event and grab those coupons before they're gone!


[Tokyo Game Show 2023 Coupon Event]



- How to Redeem: Go to [Settings] → [Support] → [Use Coupon]
- Coupons are only valid for the timeframe shown on the schedule above.
- Only one usage per account is allowed.

Hello Lumia Island survivors!
Here's what you need to know about the End of Season Rank and the eligibility criteria for each server!

*2023 Season 1 Ranked Rewards [2 Emotes], [Immortal Profile Border and Icon] GIFs are currently still under production and will be announced at a later date.


1. 2023 Season 1 End of Ranked Matches and Basic Conditions - Weds, October 25th, 23:59 (UTC)

* Only points from Ranked matches started before October 25th at 23:59 (UTC) will be included.
* All ranked rewards are given out based on your tier at the end of the season.
* Accounts with a total ban record of 14 days or longer are ineligible for ranked rewards.


2. Cadet Bianca Skin - Players who achieve Gold or higher during the 2023 Season 1 will receive the Cadet Bianca skin!




3. How to Receive Rewards - Rew... Read more

We are keeping you guys updated regarding some of the recent server issues.

• Sept. 15th, 1:50PM, 2:20PM (UTC) - there were two instances of DDoS attacks during those times, which were addressed by adjusting the DB. However, the server suffered from server issues during the duration of the adjustment.
  
• Sept. 15th, 3:45PM (UTC) - we made further adjustments to the settings to embolden the servers to alleviate future problems. Adjustments may have caused server instability over a 10-min period.

The servers are stabilized at the moment, but the DDoS attacks are continuing. Once we have fully solved the issues of server instability in all servers, we will update everyone with a different post including compensations.

We apologize for the inconveniences caused by the repeated server instability.

There have been a series of DDoS(Distributed Denial of Service) causing multiple instances of server issues throughout the last few weeks. We will continue to defend against the attacks by strengthening our servers, but different patterns of attacks have required different solutions, causing delays like today.

• Server Issue Date: Estimated around 50 minutes on Sept. 14th, 2023 8AM UTC

We apologize once again for causing inconvenience to all our players. We will continue to monitor and improve the servers so players can enjoy the game without disruption.

Please take 300NP as a token of apology.

• Coupon Item: 300NP
  
• Coupon Code: NNWORKMORE
  
• Expiration Date: ~Sept. 21th (Thurs) 2:59PM UTC

*Coupons can be redeemed in-game [Settings] → [Support] → [Use Coupon].
*Code can be only used once per account.

We will be rolling out the 1.4a Hotfix at 12:10 (UTC).
*Some changes may not be applied to tooltips or Practice modes.

Fixes

• Extra damage from Arda Shamash's Code (R-Q) will now be correctly applied.
  
• Acquiring items with Operator Nadja enabled will no longer force the game to end.

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Hello Lumia Island survivors,

We are currently experiencing server instability, and we're doing our best to fix it quickly.
We apologize for any inconvenience this may cause.

Hello Lumia Island survivors,

We've fixed some issues that occurred after maintenance!

• Matchmaking is now working properly.
  
• Skill cooldown ping message is now displayed correctly.

We're looking into other issues, and we'll try to get them fixed as soon as possible!

Thank you!

Hello Lumia Island survivors,

Matching is not working properly, but we're currently working on a quick fix.

We apologize for any inconvenience this may cause.

Servers are now back to normal and Eternal Return is available again.
We apologize for the inconvenience caused.

In order to determine the cause of the server instability, the Event Website and Stats Site will be unavailable for approximately one hour.

We apologize for any inconvenience this may cause.

-----

Hello Lumia Island survivors,

We've noticed there's some ocasional server instability and we're doing our best to solve it quickly.

We apologize for any inconvenience this may cause.

It was confirmed that the Data Key was not provided for the SUNDAYER coupon reward, and was corrected around 3:57 PM (UTC) on July 29th.

If you redeemed your coupon before that time and didn't receive a Data Key, we'll send you two to your in-game mailbox.

We apologize for the inconvenience caused.

An issue was found in which items were duplicated. This loophole in the system is our fault, and we'll be fixing it as soon as possible. We apologize for any inconvenience this may cause.

However, intentionally using duplicate acquisitions is a clear case of cheating and will result in a suspension in both Normal and Ranked Matches, and Ranked Matches will result in the forfeiture of Rank Points. This behavior is clearly evidenced by replays or other means, so we ask that players who play normally not abuse this feature.

Also, if you see any cases of abuse, please report them to our Support Team.

We apologize again for any loopholes in the system and will do our best to ensure that normal play is not disrupted.

Hello Lumia Island survivors,

It's been a week since we launched Eternal Return 1.0.

Thankfully, many players have come to Lumia Island exceeding our expectations. This doesn't mean the game is ready to go, but it does mean that a lot of people have been waiting for the Official Launch.

We sincerely apologize to our players for their patience, and for the many ways in which we've disappointed them, including the UI and other ways in which we've fallen short of their expectations.

And we deeply appreciate all our players for putting up with the discomfort and continuing with Eternal Return.

To share our progress on responding to your valuable feedback, we're pleased to announce that we've reopened the Roadmap website, which has been closed in preparation for Official Launch.


{LINK REMOVED}... Read more

Hello Lumia Island survivors!
Today's Dev Journal will cover the Frame Report.

There's a saying in the game industry that you should never make optimization promises. There's a lot of variation in player experience because the overall optimization improvements don't apply equally to everyone, and even if the overall optimization improves, there's always a chance that one particular operation will pop up that causes problems, so it becomes a never-ending process. So we’re going to be very careful about bringing up optimization in this Dev Journal.

Optimization was a top priority internally as we prepared for Eternal Return 1.0.
Squad Mode in particular had the most frequent framerate issues, and with 24 players, we were concerned that if we didn't optimize it, the game might not even be viable.

So the optimization work went ahead with the intention of redesigning a lot of the invisible “Back End”. In terms of workload, this was by far the biggest th... Read more

Hello Lumia Island survivors!
We wanted to share with you the full version of the Eternal Return 1.0 Animation Intro in today's Special! Dev Journal.

However, we would like to apologize as the English version is still in progress, but we promise we are doing our best to release it quickly! Look forward to it tomorrow July 18th at 5 AM (UCT).


As always, thank you for following along!

(The next Dev Journal is set to release on Tuesday, July 18th (PT).)


You can get WP from the Dev Journals on our {LINK REMOVED}web event page. Web Points(WP) are event points that can be obtained and used throughout the Season 9 web events
✨✨Eternal Return 1.0 Official Launch on Thurs, July 20th 2023✨✨

◆... Read more