Huginncord

Sorry about that!

You can refer to this pinned post for more information about this issue here: Locked Skins and Mounts

This would probably be the best place to start. https://us.battle.net/support/en/help/product/services

Hey there!

You’ll need to go through Customer Support and not here, since this isn’t something that I can do as Heroes Quality Assurance. Hopefully they will be able to help you!

Please refer to the pinned post on this forum regarding this issue.

Hey there everyone!

I wanted to make this sticky post to give the community all the information we currently have regarding the issue players are seeing with mounts and skins being locked out.

First, the beginning. When we released our Hogger patch, a sneaky bug made it’s way in that prevented people from using certain Mounts and Skins.

We’ve since fixed that issue, mostly. Draft game mode (Unranked and Storm League) players are still seeing those same Mounts and Skins locked, preventing you from selecting your Hero of choice.

We are currently investigating that issue now, and apologize for the inconvenience this has caused. I wanted to take some time to address some concerns.

1. These items are not removed from your account. That means, things you’ve spent gems, gold, shards, etc on were not taken away. You still own those items, they are just locked from use at the moment in draft modes.

2. The Pink D.Va Meka Ghost Speeder w...

Hey Marticus,

This issue was resolved as of Monday’s patch. If you are still seeing issues with Skins or Mounts being removed, you will need to go through Customer Support, as we do not have the ability to verify the content that is or should be unlocked on your account here.

If you are referring to the Ranked issues specifically, then we are currently investigating that as well and would just ask for patience while we try to figure out what is happening here, and find a safe fix that we can do. I apologize for this inconvenience while we work through this issue!

Hey there everyone!

I want to thank you all for your patience while we identified, fixed, and tested this issue. Everyone’s reports were super helpful and I really appreciate all the help!

You should now have access to any and all skins, mounts, etc that you had before this or anything earned / purchased during this.

Again, thank you all for your patience and I apologize for the inconvenience!

Hey everyone!

I am so sorry this happened but we are aware of this and looking into it. I appreciate any continued reports of this, and if possible when reporting this, can you let me know what Mount / Skin / etc. you are seeing as locked so I can make sure they all get restored properly.

I also want to confirm that these items are not “removed” from your account, but by the actions of a bug, locked from use. You should regain access to these items without any problem once the issue has been resolved.

Again, thank you so much for the reports, keep them coming, and I apologize for this inconvenience!

Heya Undek,

As of the introduction of the Storm League Quest Line, the end of season rewards, in this case Portraits, are only awarded to those that have completed the 50 wins. I went back and verified this was consistent with previous seasons with the Ranked quest line.

The good news is 2020 Season 4 only requires 35 wins this time, which might make it a little easier next time!

Hey everyone,

We are aware of the issues where abilities on that top bar are shifting around on D.Va. I’ll look into it and pass it along. Thanks!

Hey everyone!

Thanks for the reports on this, I’ll get some tracking on this and pass it along. I appreciate the heads up!

Hey there WebDeath,

It is intended that Role and Universe dailies will still require you to play an appropriate Hero to progress them in ARAM. Ranked and Unranked are the only modes that will progress all dailies, regardless of Hero selection.

Hey there Korsair,

Thanks for this. However, since this is not a bug, I’d recommend trying this out in a real game and posting your feedback on the General Discussion forums for the designers to see.

Hey there!

Thanks for the report, we will look into this!

Hey there!

Thanks for the report. This is due to the fact that when you are at full scrap and place a turret while your scrap regeneration is off cooldown, you will immediately regenerate a scrap. This can make it seem like you “spent” less scrap when really you spent the right amount but also immediately earned one back.

Hey there everyone!

We pushed some fixes on our side that might address this issue. If you wouldn’t mind double checking the store and let me know if you still can not see the new Skins!

Heya!

I just wanted to pop in to confirm that this appears to be the same Abathur Clone issue linked above. The good news is, as of the patch today, this should be fixed!

Hey

Thanks for the report, I’ll take a look at that!

Hey there!

I had someone check, but it appears like you both have the MC Tombstone Announcer, which would indicate that you have completed the quest and that is why it is not visible to you anymore.

If possible, would you be able to confirm by opening any Heroes loadout and navigating to Announcers. You should see MC Tombstone listed under Nexus, and it should be usable. If you don’t let me know!

Awesome!

Knowing that Polymorph came into play gives me a solid place to start from. Thanks for the additional information, I’ll look into it!