JagexConsuela

JagexConsuela



17 Jun

Comment

Originally posted by dguthrie2

  1. Chrome primarily, but the problem has occurred on both Firefox and IE as well
  2. English
  3. Yes, see #1
  4. Both Windows 10 and Mac OS
  5. English
  6. No

Darn (because that includes our testing platforms/environments). Can you replicate it every time? Did my solutions above fix it temporarily or permanently?

Comment

Originally posted by Pinuzzo

Hey, I tried messing with stuff again and I wasn't able to replicate the problem either. I'll let you know if it comes up again

Well great then! Sad, because we missed out on potentially more data to fix it, but great!


13 Jun

Comment

Originally posted by Pinuzzo

No I am just referring to the RS3 main page and the Account Security page where you see messages and account status. I know the OSRS page doesn't have translations and is always in English. However, I will try to verify the problem in a few hours.

Gotcha. Let us know how it goes

Comment

Originally posted by Pinuzzo

It is weird because sometimes I can go to the RuneScape main page it will be in English, but then when I log into my account page it will be in Spanish. I can experiment more when I get out of work.

When you say RuneScape main page, do you mean OSRS page?

Since we don't have translations for OSRS, what can be happening is that your runescape.com is in Spanish (which is where you are redirected to for logins), but your oldschool.runescape.com is in English.

So the process would be: OSR...

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Comment

Redirecting you to this post: https://www.reddit.com/r/2007scape/comments/bzbfj6/whats_up_with_runescapes_autolanguagedetection_i/er12x23/

You can try any of the solutions there and if nothing works, please leave/report some feedback so that we can find the cause, Thanks!

Comment

Originally posted by GorudenNeko

Hey JagexMods, thank you for looking into this. Here are some info: My username is GorudenNeko same as my reddit name. What browser do you use?' I use Google Chrome What language is that browser on? English as default Does the problem happen in other browsers in the same computer too? I don't know, but the problem have occured on multiple computers (all chrome and Windows OS) What operating system do you use? Windows 10 What language is that OS on?
English Do you use a VPN? If yes, can you provide more details it? I do not use a VPN

Hope that this can be of use to you, if you need more information just reply to this messages.

Thanks!

Comment

Originally posted by Pinuzzo

  1. Chrome

  2. English but I think I have Spanish saved as my "do not auto translate" or whatever

  3. Don't have any other browsers atm. Will try again in a bit

  4. Windows 7

  5. Only English

  6. No

I have definitely clicked on the Spanish website at some point but i am sure I switched it back

Thanks! I wonder if it has something to do with Spanish being saved as second language - this is useful feedback.

Comment

Hey all. I'm going to tag everyone that had mentioned having this issue in this thread. Here are some ways this could happen:

- Your browser language is set to another language

- You might be accessing our websites through a VPN location that uses that language

- You might have at some point clicked a RuneScape link from that language which saves that option as default

If it's none of the above it's likely something on our side, and we need you guys to give us more details so we can investigate further.

Currently, the most likely solution to fix it is adding ?set_lang=0 at the end of any url like so: ...

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