Official_News

Official_News



31 Mar

Comment

Adventurers,

Unfortunately we need to delay the end time of Seasonal Leaderboards.

  • New tentative end date for Seasonal Leaderboards will be Tuesday April 4th*

We appreciate your continued patience and understanding in this matter.

*this date may change but will coincide with the release of the Fellowship and Fire update

Comment

Aventureros,

Desgraciadamente tenemos que retrasarel final de la Clasificación de temporada actual.

  • La nueva fecha de finalización tentativa de la Clasificación de temporada actual será el domingo 2 de abril.

Gracias por vuestra paciencia y comprensión.

*Esta fecha podría cambiar pero siempre coincidirá con el lanzamiento de la actualización Hermandad y Fuego.

Comment

Adventurers,

Unfortunately we need to delay the end time of Seasonal Leaderboards.

  • New tentative end date for Seasonal Leaderboards will be Sunday April 2nd*

We appreciate your continued patience and understanding in this matter.

*this date may change but will coincide with the release of the Fellowship and Fire update


30 Mar

Comment

Aventureros,

Desgraciadamente tenemos que retrasar un día adicional el final de la Clasificación de temporada actual.

  • La nueva fecha de finalización tentativa de la Clasificación de temporada actual será el viernes 31 de marzo.

Gracias por vuestra paciencia y comprensión.

*Esta fecha podría cambiar pero siempre coincidirá con el lanzamiento de la actualización Hermandad y Fuego.

Comment

Adventurers,

Unfortunately we need to delay the end time of Seasonal Leaderboards an additional day.

  • New tentative end date for Seasonal Leaderboards will be Friday March 31st*

We appreciate your continued patience and understanding in this matter.

*this date may change but will coincide with the release of the Fellowship and Fire update


28 Mar

Comment

Saludos aventureros,

Debido al retraso en el lanzamiento de la Temporada 1: Hermandad y Fuego hemos detectado que el contador dentro de juego para las Clasificaciones ha estado marcando una fecha de finalización que ahora ya no es la correcta. Debido a esto hemos implementado los siguientes cambios a las Clasificaciones:

  • Hemos cambiado la fecha de finalización de la Clasificación de Temporada para que esté alineada con la fecha tentativa de inicio de la temporada 1, el jueves 30 de marzo. *

En próximas temporadas seremos capaces de garantizar que la Clasificación de Temporada siempre acabará en el momento correcto.

Gracias por vuestra comprensión y os pedimos disculpas por cualquier inconveniencia que este cambio pueda causar.

*Esta fecha podría cambiar pero siempre coincidirá con el lanzamiento de la actualización Hermandad y Fuego.

Comment

Adventurers,

Due to the delay of the Fellowship and Fire update we have identified that the in game timer for Leaderboards Has been displaying an end time that will now not be accurate. Because of this, the following changes have been made to the Leaderboards:

  • We will be pushing out the end time of Seasonal Leaderboards to align with the tentative Season 1 start date, Thursday March 30th*

In future Seasons, we will be able to ensure the Seasonal leaderboard period will always end on time.

We appreciate your understanding and apologize for any inconvenience this may cause.

*this date may change but will coincide with the release of the Fellowship and Fire update


15 Mar

Comment

Maintenance has been completed and the servers are back online. Thank you for your patience.

Comment

Due to the updates needed for the release of our March update we need to extend the maintenance for all regions. We expect the servers to be back before 8 AM PT / 4 PM CET but we’ll keep you updated. Thank you for your patience.

Comment

Today’s maintenance will be extended for an additional hour as we work to get the game back up and running. The new estimated end time is 7 AM PT / 3 PM CET. We apologize for the continued delays.

Comment

We need to extend the scheduled maintenance for all regions. We expect the servers to be back around 6 AM PT / 2 PM CET but we will let you know as soon as we have more information to share. Thank you for your patience.

Comment

Unfortunately during testing we found an issue with the March update that was not able to be resolved. Because of this we will not be able to release the March update, The Art of War, at this time. We will still need to have our weekly downtime tonight at 12am PT and the expected downtime will be 4 hours. Please stay tuned for more updates when we have them. We thank you for your patience and understanding.


14 Mar

Comment

Update: > Due to the updates needed for the release of our March update we need to extend the maintenance for all regions. We expect the servers to be back before 8 AM PT / 4 PM CET but we’ll keep you updated. Thank you for your patience.

Heroes of Arkesia,

We’re happy to say that the issue gating the release of The Art of War update has been resolved. Ultimately, our in-game moderation system required additional configuration resulting in the anticipated delay conveyed in e...

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14 Feb

Comment

Heroes of Arkesia,

All Lost Ark servers and regions will be taken offline on Wednesday, February 15th at 12 AM PT / 8 AM UTC / 9 AM CET for our weekly maintenance. Downtime is estimated to last up to 4 hours.

Roster bound Honor Shard Random Chests, Honor Leapstone Random Chests, and Support Honing Materials Random Chests from the Twinkle Twinkle Exchange shop will be removed from player’s inventories and any gold spent on them will be refunded. When the game comes back up, a new character-bound selection of Honor Shard Random Chests, Honor Leapstone Random Chests, and Support Honing Materials Random Chests will become available for purchase in the Exchange shop.

All players will also receive the following compensation package:

  • 3-Day Crystalline Aura
  • 2x Regulus’ Light Currency Chest
  • Collective Battle Item Chest
  • Legendary Engraving Selection Chest (Untradeable)

Thanks for your patience, and we’ll see you in Ark...

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Comment

Helden von Arkesia,

alle Lost Ark Server und Regionen werden am Mittwoch, den 15. Februar um 9:00 Uhr für unser wöchentliches Update offline gehen. Die Wartungspause wird schätzungsweise bis zu 4 Stunden dauern.

Kadergebundene Zufallstruhen: Ehrenfragment, Zufallstruhen: Ehrensprungstein und Zufallstruhen: Verstärkungsmaterialien (Unterstützung) aus dem “Funkel-Funkel-Tauschladen” werden aus den Inventaren der Spieler und Spielerinnen entfernt und das dafür ausgegebene Gold wird zurückerstattet. Sobald das Spiel wieder online ist, wird eine neue, charaktergebundene Auswahl an Zufallstruhen: Ehrenfragment, Zufallstruhen: Ehrensprungstein und Zufallstruhen: Verstärkungsmaterialien (Unterstützung) in der Tauschladen zum Kauf angeboten.

Die Spielerinnen und Spieler erhalten außerdem das folgende Entschädigungspaket:

  • 3-Tage Kristalline Aura
  • 2x Licht-Währungstruhe des Regulus
  • Gebündelte Kampfgegenstandstruhe
  • Auswahltruhe: Legend...
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Comment

Héros d’Archésia,

Tous les serveurs et toutes les régions de Lost Ark seront hors ligne le mercredi 15 février à 9 h HNEC pour notre maintenance hebdomadaire. Le temps d’arrêt devrait durer 4 heures.

Le coffre aléatoire de fragment d’honneur, le coffre aléatoire de pierre de bond honorable et le coffre aléatoire de matériaux d’affinage de soutien seront retirés des inventaires des joueurs et tout l’or dépensé pour ces coffres sera remboursé. Après la maintenance, une nouvelle version du coffre aléatoire de fragment d’honneur, du coffre aléatoire de pierre de bond honorable et du coffre aléatoire de matériaux d’affinage de soutien sera disponible à l’achat dans la boutique d’échange Gemme chanceuse.

Les joueurs recevront également la compensation suivante :

  • Aura cristalline (3 j)
  • Coffre de monnaie de lumière de Regulus x2
  • Coffre d’objets de combat collectifs
  • Coffre de sélection de recette de gravure légendaire (non échang...
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Comment

Héroes de Arkesia:

Todos los servidores y regiones de Lost Ark se desconectarán para el mantenimiento y actualización semanal el miércoles 15 de febrero, a las 9:00 AM CET. El mantenimiento durará unas 4 horas.

Los Cofres aleatorios de esquirlas de honor, Cofres aleatorios de piedras de salto de honor y Cofres aleatorios de materiales de acabado de apoyo serán retirados del inventario de los jugadores que los tengan y todo el oro gastado en comprarlos será reembolsado. Tras la actualización, aparecerán en la tienda de intercambios otras versiones del Cofre aleatorio de esquirlas de honor, Cofre aleatorio de piedras de salto de honor, y el Cofre aleatorio de materiales de acabado de apoyo, ahora sí, ligados a personaje.

Además, todos recibiréis el siguiente paquete de compensación:

  • 3 días de Aura Cristalina
  • 2x Cofre de monedas de la luz de Regulus
  • Cofre de objetos de combate colectivo
  • Cofre de selección de recetas de grabad...
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31 Jan

Comment

Hey everyone,

We’ve heard your frustrations about the compensation for this issue and are working to resolve them as best we can. Starting today, if your compensation was delivered to a character that was not affected by this bug, you can reach out directly to Customer Support to have this compensation and the tickets moved to your impacted character.

We hope this helps, and we’ll let you know if we have any further updates.


28 Jan

Comment

Thank you for your patience as we gathered information and finalized compensation plans for those affected by the timer reset issue bug.

Players that were impacted by this issue will receive a compensation package that contains the following:

  • Guardian Raid Rest Bonus Ticket x21
  • Una’s Task +1 x21
  • Basic Life Energy Potion x60
  • Stronghold Energy (S) x150
  • 30 Day Crystalline Aura

In addition to these items, due to how this issue had different impacts on each player, we will be investigating each account individually and sending reset tickets based on individual circumstance and missed content. Because these tickets only last 7 days and we do not want players to feel pressured to use all tickets within a one week period, players who are eligible for multiple tickets will receive one weekly reset ticket each maintenance period over the coming weeks.

These items will be available to claim through your Universal Stor...

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14 Jan

Comment

Helden von Arkesia,

In dieser Banwelle kann es dazu kommen, von Spielern fälschlicherweise als Bots identifiziert werden. Alle betroffenen Spieler, die ganz normal Lost Ark gespielt, können ihren Ban anfechten indem sie ein Ticket an unseren Support schreiben.

Wir danken euch vielmals für all eure Berichte und eure Geduld.