Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• ...

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Still need Assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found in the post below.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
An example of a good title: Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE

Also select the relevant tags that are available to identify which platform you are playing the game on and what it relates to.

In your post, you should ...

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Locating additional content in Assassin's Creed Valhalla

Depending on the content that you have unlocked with a code or bought in the in-game store of Assassin's Creed Valhalla, you will find it in different places in the game.

We prepared a list of the content and where to find it: 

The Ultimate Pack

You can access items of the Berserker Gear Set in your inventory after completing the mission "Family Matters" and talking to Gunnar in Fornburg.

After talking to Gunnar and completing the quest, you will also receive the set of runes.
 
The Berserker Mount "Hati" and Berserker Raven "Muninn" are both accessible once you reach England and build the stable in your settlement.

The Berserker Ship Pack can be accessed once yo...

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Cross-platform progression

Assassin's Creed Valhalla supports cross-progression, so you can carry your progress between different platforms!
When the game is saved automatically or if you create a manual save, it will upload the latest sav...

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Cross-platform content sharing

When venturing through the world of Assassin's Creed Valhalla across different platforms, you should keep in mind what content you can expect to be carried over.

Add-ons
Any additional content that you bought on your platforms storefront will not be accessible unless you own the content on all platforms you play on. For consoles with cross-generation entitlements you will be able to access content on the same console family.

If you own the ...

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Connectivity Troubleshooting

Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Please try connecting to the game after completing each step to see if the issues have been resolved.

PC

• Reset ...

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Contents of editions and season pass

Below is an overview of the content included in each of the available game versions:
 

Standard Edition

Assassin's Creed Valhalla (Game)

Gold Edition

Assassin's Creed Valhalla (Game)
Season Pass

Ultimate Edition

• Assassin's Creed Valhalla (Game)
• Season Pass
  • Ultimate Pack
    • Berserker Gear Pack
    • Berserker Settlement Pack
    • Berserker Longship Pack
    • Set of Runes

Collector's Edition

• Assassin's Creed Valhalla (Game)
• Season Pass
  • Ultimate Pack
    • Berserker Gear Pack
    • Berserker Settlement Pack
    • Berserker Longship Pack
    • Set of Runes
• 5 cm Male Eivor Viking Statuette
• 30 cm Female Eivor Figurine 
• Premium certificate of authenti...

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PC Requirements

Minimum requirements - Low preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor:  Intel i5-4460 @ 3.2 Ghz or AMD Ryzen 3 1200 @ 3.1 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 960 (4 GB) or AMD Radeon R9 380 (4 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB (SSD recommended)

Recommended requirements - High preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor:  Intel i7-4790 @ 3.6 Ghz or AMD Ryzen 5 1600 @ 3.2 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 1060 (6 GB) or AMD Radeon RX 570 (8 GB), or better with DirectX 12 fea...

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Accessibility

Below is a list of FAQs for accessibility features available in Assassin's Creed Valhalla:

Accessibility Features in Assassin's Creed Valhalla
Enabling auto-movement on foot in Assassin's Creed Valhalla
Enabling colour-bl...

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Frequently Asked Questions

Controls

PC controls in Assassin's Creed Valhalla
PlayStation 4 controls in Assassin's Creed Valhalla
...

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Still need assistance?



If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.



To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
  
• An example of a bad title: HELP ME PLEASE
  

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
   
2. When the issue started to ...

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PC Troubleshooting

If you are experiencing crashes or other issues on Hyper Scape, please try the following steps:



1. Verify files

A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
[*]In Uplay, click on Games tab at the top of the window
[*]On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
[*]Click on this arrow to make a drop-down menu appear, then click on Verify files



2. Run Uplay with administrator rights

To do this:

• Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
  
• Select the Compatibility tab.
  
• Click Change settings for all users.
  
• Under Privilege Level, check Run this program as administr...

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Connection troubleshooting

If you are having issues with your connection to Hyper Scape, please try the following troubleshooting steps.



1. Reset your network hardware

Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
  
• Power down and unplug the modem and/or router.
  
• Wait 60 seconds.
  
• Plug in and turn on the modem and/or router
  

This will power cycle your modem or router.



2. Make sure there are no software conflicts

A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
  
• Update any personal firewall software.
  
• Make sure that Win...

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Twitch Linking and Extensions

What is the Hyper Scape Crowncast Twitch Extension?

Crowncast is a free interactive Hyper Scape add-on for your Twitch stream. It allows you to share your in-game stats and loadouts with your viewers and give them the opportunity to have a real-time impact on the match! The extension is available to download and activate directly through the Twitch Creator Dashboard. Set it up and launch it on your Hyper Scape stream to let your audience decide what happens next!



You can disable the extension at any time.



For more details, check out these FAQS:

• ...

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System Requirements

Minimum requirements

Operating System: Windows 7, Windows 8 or Windows 10 (64-bit versions)

Processor: Intel Core i3 3220 @ 3.3GHz or AMD FX-4130 @ 3.8Ghz

RAM: 6 GB

Video card: NVIDIA GeForce GTX 660 (2 GB), AMD Radeon HD 7870 (2 GB) or Intel HD 520

Hard Drive: 20 GB available storage

Sound card: DirectX-compatible Sound card card with latest drivers

Peripherals: Windows-compatible keyboard and mouse, or controller

Recommended requirements

Operating System: Windows 7, Windows 8 or Windows 10 (64-bit versions)

Processor: Intel Core i7 4790 or AMD Ryzen 5 1500X

RAM: 8 GB

Video card: NVIDIA GTX 970 (4 GB) or AMD Radeon RX 480 (4 GB)

Hard Drive: 20 GB available storage

Sound card:... Read more

Access and download

From July 2 (16:00 UTC) - July 7 (15:59 UTC), you will have a chance to get access to the Hyper Scape Technical Test by watching a partnered broadcast.



Make sure your accounts are linked on the Twitch Drop website here. Once your accounts are linked, watch any Hyper Scape stream marked with "Drops Enabled!" You do not need Twitch Prime or to follow / subscribe to the channel to earn rewards.



To check if you have received a drop:

• Visit your ...

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Frequently Asked Questions

When is the Technical Test for Hyper Scape taking place?

The test will take place from July 2 2020 (15:00 UTC) to July 8 2020 (18:59 UTC).



Will the progress I made during the Hyper Scape Technical Test carry over to the final game?

Items unlocked as part of the Battle Pass during the Technical Test will remain on your account even after the test finishes. You will be able to access them on all platforms when the full game is released.


What are the default control schemes for Hyper Scape?

The default control schemes can be found here.


What languages are available in the Hyper Scape Technical Test?

A list of availab... Read more

Hello, and welcome to Hyper Scape support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.


Gameplay

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