Hello and welcome to the Anno 1800 support forums. This forum is for technical support and reporting bugs. If you would like to give a suggestion or feedback, please do so in Suggestions, Feedback, & Questions.

To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post:

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
An example of a good title: Receiving error
An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:
1) A short description of the issue. Please include any error codes here.
2) When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3) Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4) Have you tried any troubleshooting? We recommend checking out the troubleshooting FAQs in this post.
5) Your computers specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you run the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
6) Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
7) If youve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Controls and Accessibility

Am I able to remap keys and controls on PC?
Yes! To do this:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Select Customize Controls.
• Then, select the key that you would like to change and press another key in order to modify it.

Please note controller layouts cannot be modified.

Which accessibility features are included in Rainbow Six Siege?
Aim Assist
To activate aim assist, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Then, select Enabled in the aim assist option.

Vibration Feedback
To enable the vibration feedback for your controller, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Make sure that your controller is connected to your platform. Then, select Enabled in the Vibration option.

Subtitles
To activate the subtitles, please follow the steps below:

• Head to the main menu of the game and select the Options gear icon.
• Enter the Audio sub menu.
• You have now the opportunity to enable subtitles and to choose text languages.

Open mic and push to talk
To activate Push to Talk or to let your microphone permanently open, please follow the steps below:

• Head to the main menu of the game and select the Options gear icon.
• Enter the Audio sub menu.
• Select Voice Chat Record Mode and switch between options in order to activate Push to Talk or Open Mic features.
• To set the minimum microphone volume level in order to detect your voice, adjust the Voice Chat Record Level option.

Sound levels for effects, speech and background/music noises.
To change your audio settings, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Audio sub-menu.
• Adjust the sliders for those different kind of noises to improve your gaming experience.

Changing the FOV
To change the field of view, please follow the steps below:

• Head to the main menu of the game and select the Options gear icon.
• Enter the Display sub menu.
• Select Field of View and adjust the value as you wish.

Changing Contrast
To change contrast, please follow the steps below:

• Head to the main menu of the game and select the Options gear icon.
• Enter the Display sub menu.
• Select and press the Calibration option.
• You have now the opportunity to calibrate your display.

Other accessibility features
For a complete list of accessibility features in R6, please see this FAQ.

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Frequently asked questions
Below you will find some of the frequently asked questions for Rainbow Six Siege

How do matchmaking rating and ranks work in Rainbow Six Siege?
Please check out this Rainbow Six Siege blog post for in-depth information on ranks.

What should I know about Alpha Packs?
Alpha Packs are a way to receive free cosmetics. Alpha Packs are also a way to get limited time cosmetics, such as the Black Ice Weapon Skin series. Information on getting Alpha Packs and their content can be found here.

How can I play with friends on another platform? Can I transfer my game / content to another platform?
At this time, there is no cross-platform support for this game.

How does Matchmaking Rating roll back work in Rainbow Six Siege?
Matchmaking Rating (MMR) rollback was introduced to reduce the impact cheaters may have on other players ranks. When a cheater is sanctioned, the feature will roll back any rating gains and losses for all players from matches that the banned player took part in. This does not have an impact on your rewards. This means that if you are affected by a roll back, you will still receive seasonal rewards that match the highest rank you reached. Further details can be found here.

Why didn't I receive my end of the Season charm?
If you did not receive your charm, it may be one of these two situations:

• Your account received a 15 day sanction for being boosted by a cheater. For details, please check out the code of conduct.
• Your account did not have a ban. In this place please contact support,

TTS information
What platforms are the TTS on?
PC. If you have the game on console, you should be able to access the TTS on PC if you use the same Ubisoft account that you use to play on console.

How do I report bugs from the TTS?
Please report them on the R6Fix module for the TTS here.

I don't see the TTS in Uplay, help!
The TTS will only be available when it is active. The TTS subreddit will say if it is is active at this time. If it is active, please make sure you are logged into the same account you play Rainbow Six Siege on. If you are, please contact support.

I have other questions about the TTS.
Please check out this blog post for further information!

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Missing content

Checking if content is installed
If you are missing content such as the Safari Bundle or other extra content, please verify the content has been installed

Missing Credits or In-Game purchases
First, we recommend waiting 24 hours for the credits to come through in case of a delay.
After 24 hours, please contact support:
- a screenshot of the confirmation email for your order.
- the proof of purchase from Steam, Epic Games, or the Ubisoft Store.

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Cheating and banning
Information on bans and reporting can be found below.

Temporary bans
Please note: support does not have the ability to lift temporary bans.

Team Killing
After an intentional team kill is validated, Reverse Friendly Fire will be enabled and stay active for the duration of the match, instead of kicking the player. We will continue to track team kills, and we may issue appropriate sanctions after multiple offences. Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

Disconnection from the game
In order to keep the game enjoyable for everybody, players who disconnect from a ranked game will be temporarily banned and receive a Renown or Rank penalty. If you are experiencing disconnections, connection troubleshooting may help.

Toxicity Report
If a player is found to be in violation of our code of conduct, they may be given a temporary Toxicity ban.

Permanent Bans
If a player violates the code of conduct, disciplinary action will be taken. This can include a permanent ban. To appeal a permanent ban, please contact support.

How can I report a player in Rainbow Six Siege?
For details on reporting players, please check out this FAQ. Please do not report these players on the forums, as this violates our forum rules.

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PC technical troubleshooting
If you are experiencing crashes or other issues on Rainbow Six Siege, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
Uplay

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

Epic

• Navigate to Rainbow Six Siege in your library
• Click verify
• After verification, the launch option will appear

Steam

• Restart your computer and launch Steam
• From the Library section, right-click on the game and select Properties from the menu.
• Select the Local files tab and click the Verify integrity of game files... button.
• Steam will verify the game's files - this process may take several minutes.

2. Run Uplay with administrator rights
To do this:

• Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
• Select the Compatibility tab.
• Click Change settings for all users.
• Under Privilege Level, check Run this program as administrator.
• Click Apply.

For more information on running programs as administrator, click here.

3. Disable background applications
A software conflict may be causing this issue. To do this:

• Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
• Type in MSCONFIG and press Enter.
• Uncheck the Load Startup items box, then select the Services tab.
• Check Hide all Microsoft services, then click the option to Disable All.
• Press Apply, then Close and pick the option to Restart.

Try the game again, and see if this helped.

4. Check for Windows Updates.
If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.

5. Uninstall and reinstall Uplay
It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.

6. Make sure your drivers are updated
Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)

7. Clear your temporary files.

• Go to the Start menu on your Desktop.
• Press the Windows key and the letter R at the same time.
• Type in %TEMP% and press Enter.
• Select All (Edit > Select All or Ctrl+A).
• Click the Delete key.

Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

8. Reinstall supporting software
Instructions on performing this step can be found here.

If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files.

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PC connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
• Update any personal firewall software.
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
• If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both Rainbow Six Siege and Uplay
• Disable all background applications before running the game.

3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here.
The ports that are needed for Rainbow Six Siege are:
TCP: 80, 443
UDP: 10000-10099, 3074, 6015

5. Reset your host file
Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ.

6. Flush your DNS.
Your DNS cache stores the IP addresses of web servers and may have outargued or bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here.

7. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

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PC performance issues

If you are experiencing performance issues please try the following:

1) Check if your PC meets the system requirements. If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system. If your setup meets the recommended requirements, the game will run smoothly in the vast majority of cases but specific graphical settings may require more powerful hardware.

2) Try our basic PC troubleshooting guide.

3) Change graphical settings. An easy way to boost performance is to head to the Graphics options screen and try turning parameters down to lower settings. To reach this screen:

• From the Main menu, select the Options menu (gear icon) then click on Graphics
• On this screen, you'll be able to change the Overall Quality to a lower setting or to fine-tune your settings. Keep in mind that some of those options are more demanding than others.
• For example, try experimenting with the VSync settings, they can have an impact on your FPS rate.

4) Check VRAM by using the graph available in the Graphics section described above. Going over the available VRAM will very likely result in slower performances.

If you are still experiencing performance issues, please create a support ticket with your MSINFO and DXDIAG files.

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Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.

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Missing content

Checking if content is installed
If you are missing content such as the Safari Bundle or other extra content, please verify the content has been installed. (Xbox One, PS4)

Missing Credits or In-Game purchases
First, we recommend waiting 24 hours for the credits to come through in case of a delay.
After 24 hours, please contact support.:
- a screenshot of the confirmation email for your order.
- the proof of purchase from Sony, or Microsoft.

Back to the top

Xbox One connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Power cycle your Xbox One
Power cycling your Xbox will do various things, including reset your hardware's network activity.

• Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

3. Clear your Xbox's cache
Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:

• Turn off the Xbox completely
• Unplug the Xbox for two minutes
• Turn the Xbox back on

Note: this will not clear any saves or installation.

4. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

5. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your Xbox One. Instructions on this can be found here.
The ports needed for Rainbow Six Siege are:

TCP: 80, 443
UDP: 10000-10099, 3074, 6150

6. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your Xbox will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

7. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

Back to the top

PS4 connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Rebuild your PS4's database

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Rebuild Database" and press X.
• "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
• Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your PS4. Instructions on this can be found here.
The ports needed for Ghost Recon Breakpoint are:
TCP: 80, 443
UDP: 10000-10099​, 3658​, 6115

5. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your PS4 will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

6. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports.

Back to the top

Frequently asked questions
Below you will find some of the frequently asked questions for Rainbow Six Siege

How do matchmaking rating and ranks work in Rainbow Six Siege?
Please check out this Rainbow Six Siege blog post for in-depth information on ranks.

What should I know about Alpha Packs?
Alpha Packs are a way to receive free cosmetics. Alpha Packs are also a way to get limited time cosmetics, such as the Black Ice Weapon Skin series. Information on getting Alpha Packs and their content can be found here.

How can I play with friends on another platform? Can I transfer my game / content to another platform?
At this time, there is no cross-platform support for this game.

How does Matchmaking Rating roll back work in Rainbow Six Siege?
Matchmaking Rating (MMR) rollback was introduced to reduce the impact cheaters may have on other players ranks. When a cheater is sanctioned, the feature will roll back any rating gains and losses for all players from matches that the banned player took part in. This does not have an impact on your rewards. This means that if you are affected by a roll back, you will still receive seasonal rewards that match the highest rank you reached. Further details can be found here.

Why didn't I receive my end of the Season charm?
If you did not receive your charm, it may be one of these two situations:

• Your account received a 15 day sanction for being boosted by a cheater. For details, please check out the code of conduct.
• Your account did not have a ban. In this place please contact support

TTS information
What platforms are the TTS on?
PC. If you have the game on console, you should be able to access the TTS on PC if you use the same Ubisoft account that you use to play on console.

How do I report bugs from the TTS?
Please report them on the R6Fix module for the TTS here.

I don't see the TTS in Uplay, help!
The TTS will only be available when it is active. The TTS subreddit will say if it is is active at this time. If it is active, please make sure you are logged into the same account you play Rainbow Six Siege on. If you are, please contact support.

I have other questions about the TTS.
Please check out this blog post for further information!

If you need further assistance, please click here!

Back to the top

Cheating and banning
Information on bans and reporting can be found below.

Temporary bans
Please note: support does not have the ability to lift temporary bans.

Team Killing
After an intentional team kill is validated, Reverse Friendly Fire will be enabled and stay active for the duration of the match, instead of kicking the player. We will continue to track team kills, and we may issue appropriate sanctions after multiple offences. Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

Disconnection from the game
In order to keep the game enjoyable for everybody, players who disconnect from a ranked game will be temporarily banned and receive a Renown or Rank penalty. If you are experiencing disconnections, connection troubleshooting (PC, PS4, Xbox One) may help.

Toxicity Report
If a player is found to be in violation of our code of conduct, they may be given a temporary Toxicity ban.

Permanent Bans
If a player violates the code of conduct, disciplinary action will be taken. This can include a permanent ban. To appeal a permanent ban, please contact support.

How can I report a player in Rainbow Six Siege?
For details on reporting players, please check out this FAQ. Please do not report these players on the forums, as this violates our forum rules.

Back to the top

PS4 technical troubleshooting
If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

2. Power cycle your PS4
Try power cycling your PS4 as a first step.

• Turn off the PS4.
• Disconnect the power cable.
• Wait 1 minute.
• Reconnect the power cable and restart the console.

3. Rebuild your PS4's database
Rebuilding your database is similar to a computer disk defragmenter and will not affect your save data.

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Rebuild Database" and press X.
• "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
• Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

4. Restoring Licenses
If you bought the game digitally or redeemed it via the PlayStation Store, try restoring licenses . This ensures that any content on your console matches your account's privileges.

• On the PlayStation Dashboard, select Settings
• Select Playstation Network/Account Management
• Choose the option to Restore Licenses
• Select Restore

5. Reinstalling the game files
If the issue persists or if you own a physical copy of the game, please try reinstalling the game files.
If the game is visible on the PlayStation home screen:

• Hover over the game tile.
• Press the Options button.
• Select Delete.

You can also complete this, by following these steps:

• Scroll to the right to locate the Library.
• Hover over the game tile.
• Press the Options button.
• Select Delete.

Please note, this will not affect your save data.

If you need further assistance, please click here!

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PS4 connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Rebuild your PS4's database

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Rebuild Database" and press X.
• "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
• Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your PS4. Instructions on this can be found here.
The ports needed for Ghost Recon Breakpoint are:
TCP: 80, 443
UDP: 10000-10099​, 3658​, 6115

5. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your PS4 will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

6. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports.

Back to the top

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.

Back to the top

Missing content

Checking if content is installed
If you are missing content such as the Safari Bundle or other extra content, please verify the content has been installed. (Xbox One, PS4, PC)

Missing Credits or In-Game purchases
First, we recommend waiting 24 hours for the credits to come through in case of a delay.
After 24 hours, please contact support:
- a screenshot of the confirmation email for your order.
- the proof of purchase from Sony, Microsoft, Steam, Epic Games, or the Ubisoft Store

Back to the top

Hello, and welcome to the Rainbow Six Siege support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
Frequently asked questions
System requirements
Cheating and banning
Controls and Accessibility

Content and in-game purchases
Editions of Rainbow Six Siege
About in-game purchases and extra content
Missing content

Troubleshooting and other issues
List of error codes
PC technical troubleshooting
PC connection troubleshooting
Xbox One technical troubleshooting
Xbox One connection troubleshooting
PS4 technical troubleshooting
PS4 connection troubleshooting
PC Performance issues
Other common issues

If you need further assistance, please click here!

Editions of Rainbow Six Siege
Check out this chart for more details:

Please note: The base game includes the main game, all game modes and maps, and the opportunity to unlock 20 Legacy Operators (which cost 1000 renown each for a total of 20000 renown). Editions no longer include the Legacy Operators.

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Other common issues

Bug Reports
If you seem to have found a bug in our game, we highly recommend R6Fix. Please select whether this issue is on the Test Server or the Live Server. After that you can Contribute the issues you've seen by reporting new ones or reporting that you can reproduce issues that others have seen. You can also Prioritize issues that others have already reported enough times. This helps us know what you consider top of your list!

Padlock on Features on PS4
If you have some padlocks on features, it could mean that the game is not yet fully installed. To check this, please check out this FAQ.

If you need further assistance, please click here!

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System requirements

Minimum requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i3 560 @ 3.3 GHz or AMD Phenom II X4 945 @ 3.0 GHz *
RAM: 6 GB
Video card: Nvidia GeForce GTX 460 or AMD Radeon HD5770 (1024MB VRAM)
Hard Drive: 61GB
DirectX: 11
Sound: DirectX Compatible Sound Card with latest drivers
Supported controllers: Compatible with X-Input.
Multiplayer: Broadband connection with 256 kps upstream

Recommended requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i5-2500K @ 3.3 GHz or AMD FX-8120 @ 3.1 GHz *
RAM: 8GB
Video card: Nvidia GeForce GTX 670 or AMD Radeon HD7970 / R9 280X or better (2048MB VRAM)
Hard Drive: 61GB
DirectX: 11
Sound: DirectX Compatible Sound Card with latest drivers
Supported Controllers: Compatible with X-Input.
Multiplayer: Broadband connection with 512 kps upstream

Supported Video Cards at Release Time:
Nvidia GeForce GTX 460 or better, 500, 600, 700, 900, Titan series.
AMD Radeon HD5770 or better, Radeon HD6000, HD7000, R7, R9 series

Laptop models of these desktop cards may work as long as their performance is on-par with the minimum configuration. Please note that only CPU with 4 logical cores (or more) are supported. Software or features such as MSI Afterburner, SLI and Crossfire are not officially supported.

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Editions of Rainbow Six Siege
Check out this chart for more details:

Please note: The base game includes the main game, all game modes and maps, and the opportunity to unlock 20 Legacy Operators (which cost 1000 renown each for a total of 20000 renown). Editions no longer include the Legacy Operators.

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Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4. Have you tried any troubleshooting?
5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
   
   • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
7. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

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Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4. Have you tried any troubleshooting?
5. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
6. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

System requirements

Minimum requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i3 560 @ 3.3 GHz or AMD Phenom II X4 945 @ 3.0 GHz *
RAM: 6 GB
Video card: Nvidia GeForce GTX 460 or AMD Radeon HD5770 (1024MB VRAM)
Hard Drive: 61GB
DirectX: 11
Sound: DirectX Compatible Sound Card with latest drivers
Supported controllers: Compatible with X-Input.
Multiplayer: Broadband connection with 256 kps upstream

Recommended requirements:
Operating System: 64-bit version of the following operating systems: Windows 7 SP1 / Windows 8 / Windows 8.1 / Windows 10
Processor: Intel Core i5-2500K @ 3.3 GHz or AMD FX-8120 @ 3.1 GHz *
RAM: 8GB
Video card: Nvidia GeForce GTX 670 or AMD Radeon HD7970 / R9 280X or better (2048MB VRAM)
Hard Drive: 61GB
DirectX: 11
Sound: DirectX Compatible Sound Card with latest drivers
Supported Controllers: Compatible with X-Input.
Multiplayer: Broadband connection with 512 kps upstream

Supported Video Cards at Release Time:
Nvidia GeForce GTX 460 or better, 500, 600, 700, 900, Titan series.
AMD Radeon HD5770 or better, Radeon HD6000, HD7000, R7, R9 series

Laptop models of these desktop cards may work as long as their performance is on-par with the minimum configuration. Please note that only CPU with 4 logical cores (or more) are supported. Software or features such as MSI Afterburner, SLI and Crossfire are not officially supported.

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About in-game purchases and extra content


R6 Credits
R6 credits are optional currency that can be purchased in-game. R6 Credits can be used to buy Renown Boosters to generate renown at a faster rate, to buy a select few premium weapon skins, and as an additional way to unlock Operators instead of renown.

Twitch Drops
Watching the official stream for qualifying Ubisoft channels, or through other broadcasters we’ve partnered with for special campaigns, via Twitch has the added benefit of winning free rewards. To make sure you are able to receive twitch drops, please follow these steps:
1. Register here.
2. Log in with your Twitch Account and click Authorize.
3. Log in with your Ubisoft Account and click Activate my account.
4. Watch the stream.
Please ensure you are linking your Twitch account to the Ubisoft account that has the game on it.

I received a code for extra content in Rainbow Six Siege. How can I redeem this?
To redeem a code, please follow these steps:
1. Go to the redemption page and click on "login"
2. Then, please enter your Ubisoft credentials and click on Log In.
3. Once you are connected, please enter your redeem code and select your platform. If your platform is not already linked to your Ubisoft Account, you'll have the opportunity to link it directly on this page. Also, note that if you have received more than one code, you'll be able to redeem another code for another platform
4. Once you click on the Redeem button, your item will be available in your Loadout.

How can I earn Twitch Streamer charms?
For details on the Twitch Streamer charms, please click this FAQ.

Missing content? Please click here.

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PC technical troubleshooting
If you are experiencing crashes or other issues on Rainbow Six Siege, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
Uplay

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

Epic

• Navigate to Rainbow Six Siege in your library
• Click verify
• After verification, the launch option will appear

Steam

• Restart your computer and launch Steam
• From the Library section, right-click on the game and select Properties from the menu.
• Select the Local files tab and click the Verify integrity of game files... button.
• Steam will verify the game's files - this process may take several minutes.

2. Run Uplay with administrator rights
To do this:

• Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
• Select the Compatibility tab.
• Click Change settings for all users.
• Under Privilege Level, check Run this program as administrator.
• Click Apply.

For more information on running programs as administrator, click here.

3. Disable background applications
A software conflict may be causing this issue. To do this:

• Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
• Type in MSCONFIG and press Enter.
• Uncheck the Load Startup items box, then select the Services tab.
• Check Hide all Microsoft services, then click the option to Disable All.
• Press Apply, then Close and pick the option to Restart.

Try the game again, and see if this helped.

4. Check for Windows Updates.
If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.

5. Uninstall and reinstall Uplay
It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.

6. Make sure your drivers are updated
Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)

7. Clear your temporary files.

• Go to the Start menu on your Desktop.
• Press the Windows key and the letter R at the same time.
• Type in %TEMP% and press Enter.
• Select All (Edit > Select All or Ctrl+A).
• Click the Delete key.

Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.

8. Reinstall supporting software
Instructions on performing this step can be found here.

If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files.

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List of error codes

If you are having troubles with disconnections or other errors in Rainbow Six Siege, please keep a close eye on any error codes you receive. These will often show or point to the cause of the issue.

3-0X0001000B, 6-0X00001000, 0-0x00000204, 0-0X00000209, 2-0x0000C015, 2-0x0000C006, 2-0x0000D00A, 2-0x0000D012, 2-0x0000E00C, 6-0x00001000

For these error codes we recommend connection troubleshooting (PC, PS4, Xbox One)
0-0x00000312
Please check out this FAQ on this error code.

0-0X00100610
For this error code please check that you are not running a Free Weekend or Trial version of Rainbow Six Siege. The code indicates that those periods are no longer available.

0-0x00001001
Please perform BattlEye troubleshooting and consider following that with connection troubleshooting if your issues persists.

2-0X0000E000, 3-0x0001000B​
Please check our status page and support Twitter and see if there are any outages, degradation or maintenance. If there are not any reported issues, please try connection troubleshooting

2-0x00019008
This error message means that BattlEye kicked players from the game due to inactivity.

If you need further assistance, please click here!

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Xbox One technical troubleshooting
If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

2. Power cycle your Xbox One

• Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

3. Clear your Xbox's cache
Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:

• Turn off the Xbox completely
• Unplug the Xbox for two minutes
• Turn the Xbox back on

Note: this will not clear any saves or installation.

4. Try another system
In order to determine if your issue is related to the individual console, your game disc or connection, it may be worthwhile to try with another Xbox One, if possible for you.

If you need further assistance, please click here!

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Xbox One connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Power cycle your Xbox One
Power cycling your Xbox will do various things, including reset your hardware's network activity.

• Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

3. Clear your Xbox's cache
Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:

• Turn off the Xbox completely
• Unplug the Xbox for two minutes
• Turn the Xbox back on

Note: this will not clear any saves or installation.

4. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

5. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your Xbox One. Instructions on this can be found here.
The ports needed for Rainbow Six Siege are:

TCP: 80, 443
UDP: 10000-10099, 3074, 6150

6. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your Xbox will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

7. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

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PC performance issues

If you are experiencing performance issues please try the following:

1) Check if your PC meets the system requirements. If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system. If your setup meets the recommended requirements, the game will run smoothly in the vast majority of cases but specific graphical settings may require more powerful hardware.

2) Try our basic PC troubleshooting guide.

3) Change graphical settings. An easy way to boost performance is to head to the Graphics options screen and try turning parameters down to lower settings. To reach this screen:

• From the Main menu, select the Options menu (gear icon) then click on Graphics
• On this screen, you'll be able to change the Overall Quality to a lower setting or to fine-tune your settings. Keep in mind that some of those options are more demanding than others.
• For example, try experimenting with the VSync settings, they can have an impact on your FPS rate.

4) Check VRAM by using the graph available in the Graphics section described above. Going over the available VRAM will very likely result in slower performances.

If you are still experiencing performance issues, please create a support ticket with your MSINFO and DXDIAG files.

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Other common issues

Issues with microphone or in-game chat on PC
If you are having troubles with your microphone on PC, this is often related to your Default Communications Device not matching your setting in game. Please check here for further details and steps.

Low FPS on PC
Please note that without an FPS limiter of some kind Rainbow Six will run as fast as possible with all the resources available on the PC. If you are having troubles with stuttering, please consider using the FPS limiter in the .ini files or using Vsync.

Bug Reports
If you seem to have found a bug in our game, we highly recommend R6Fix. Please select whether this issue is on the Test Server or the Live Server. After that you can Contribute the issues you've seen by reporting new ones or reporting that you can reproduce issues that others have seen. You can also Prioritize issues that others have already reported enough times. This helps us know what you consider top of your list!

Padlock on Features on PS4
If you have some padlocks on features, it could mean that the game is not yet fully installed. To check this, please check out this FAQ.

Failed to load player profile on PC
This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file. Please follow these steps to see if they help:
1. Close the Uplay application down.
Please open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background.
2. If you own the game on Uplay or on the Epic Games Launcher:
Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 and copy the folder to your Desktop.
Once you have created a backup, delete the folder. If you own the game on Steam:
Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 and copy the folder to your Desktop.
Once you have created a backup, delete the folder.
3. Start Uplay in administrator and disable the local save
4. Launch Tom Clancy's Rainbow Six: Siege.
5. Once in the game, customise an operator's loadout and complete a Situation to allow an autosave to be created.
6. Exit the game, and re-enable cloud save
7. Launch Tom Clancy's Rainbow Six: Siege again.
You should receive a prompt asking you which save you would like to use. Select the local save option - this will also update the cloud save.

If you need further assistance, please click here!

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Editions of Rainbow Six Siege
Check out this chart for more details:

Please note: The base game includes the main game, all game modes and maps, and the opportunity to unlock 20 Legacy Operators (which cost 1000 renown each for a total of 20000 renown). Editions no longer include the Legacy Operators.

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Hello, and welcome to the Rainbow Six Siege support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
Frequently asked questions
Cheating and banning

Content and in-game purchases
Editions of Rainbow Six Siege
About in-game purchases and extra content
Missing content

Troubleshooting and other issues
List of error codes
Xbox One technical troubleshooting
Xbox One connection troubleshooting
PS4 technical troubleshooting
PS4 connection troubleshooting
Other common issues

If you need further assistance, please click here!

PS4 technical troubleshooting
If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

2. Power cycle your PS4
Try power cycling your PS4 as a first step.

• Turn off the PS4.
• Disconnect the power cable.
• Wait 1 minute.
• Reconnect the power cable and restart the console.

3. Rebuild your PS4's database
Rebuilding your database is similar to a computer disk defragmenter and will not affect your save data.

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Rebuild Database" and press X.
• "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
• Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

4. Restoring Licenses
If you bought the game digitally or redeemed it via the PlayStation Store, try restoring licenses . This ensures that any content on your console matches your account's privileges.

• On the PlayStation Dashboard, select Settings
• Select Playstation Network/Account Management
• Choose the option to Restore Licenses
• Select Restore

5. Reinstalling the game files
If the issue persists or if you own a physical copy of the game, please try reinstalling the game files.
If the game is visible on the PlayStation home screen:

• Hover over the game tile.
• Press the Options button.
• Select Delete.

You can also complete this, by following these steps:

• Scroll to the right to locate the Library.
• Hover over the game tile.
• Press the Options button.
• Select Delete.

Please note, this will not affect your save data.

If you need further assistance, please click here!

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Xbox One technical troubleshooting
If you are experiencing crashes, performance issues, or any other issues on Rainbow Six Siege, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

2. Power cycle your Xbox One

• Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

3. Clear your Xbox's cache
Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:

• Turn off the Xbox completely
• Unplug the Xbox for two minutes
• Turn the Xbox back on

Note: this will not clear any saves or installation.

4. Try another system
In order to determine if your issue is related to the individual console, your game disc or connection, it may be worthwhile to try with another Xbox One, if possible for you.

If you need further assistance, please click here!

Back to the top

List of error codes

If you are having troubles with disconnections or other errors in Rainbow Six Siege, please keep a close eye on any error codes you receive. These will often show or point to the cause of the issue.

3-0X0001000B, 6-0X00001000, 0-0x00000204, 0-0X00000209, 2-0x0000C015, 2-0x0000C006, 2-0x0000D00A, 2-0x0000D012, 2-0x0000E00C, 6-0x00001000

For these error codes we recommend connection troubleshooting (Xbox One, PS4)
0-0x00000312
Please check out this FAQ on this error code.

0-0X00100610
For this error code please check that you are not running a Free Weekend or Trial version of Rainbow Six Siege. The code indicates that those periods are no longer available.

2-0X0000E000, 3-0x0001000B​
Please check our status page and support Twitter and see if there are any outages, degradation or maintenance. If there are not any reported issues, please try connection troubleshooting

2-0x00019008
This error message means that BattlEye kicked players from the game due to inactivity.

If you need further assistance, please click here!

Back to the top

About in-game purchases and extra content


R6 Credits
R6 credits are optional currency that can be purchased in-game. R6 Credits can be used to buy Renown Boosters to generate renown at a faster rate, to buy a select few premium weapon skins, and as an additional way to unlock Operators instead of renown.

Twitch Drops
Watching the official stream for qualifying Ubisoft channels, or through other broadcasters we’ve partnered with for special campaigns, via Twitch has the added benefit of winning free rewards. To make sure you are able to receive twitch drops, please follow these steps:
1. Register here.
2. Log in with your Twitch Account and click Authorize.
3. Log in with your Ubisoft Account and click Activate my account.
4. Watch the stream.
Please ensure you are linking your Twitch account to the Ubisoft account that has the game on it.

I received a code for extra content in Rainbow Six Siege. How can I redeem this?
To redeem a code, please follow these steps:
1. Go to the redemption page and click on "login"
2. Then, please enter your Ubisoft credentials and click on Log In.
3. Once you are connected, please enter your redeem code and select your platform. If your platform is not already linked to your Ubisoft Account, you'll have the opportunity to link it directly on this page. Also, note that if you have received more than one code, you'll be able to redeem another code for another platform
4. Once you click on the Redeem button, your item will be available in your Loadout.

How can I earn Twitch Streamer charms?
For details on the Twitch Streamer charms, please click this FAQ.

Missing content? Please click here.

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Cheating and banning
Information on bans and reporting can be found below.

Temporary bans
Please note: support does not have the ability to lift temporary bans.

Team Killing
After an intentional team kill is validated, Reverse Friendly Fire will be enabled and stay active for the duration of the match, instead of kicking the player. We will continue to track team kills, and we may issue appropriate sanctions after multiple offences. Duration of a suspension will be decided at Ubisoft’s discretion, on a case by case basis.

Disconnection from the game
In order to keep the game enjoyable for everybody, players who disconnect from a ranked game will be temporarily banned and receive a Renown or Rank penalty. If you are experiencing disconnections, connection troubleshooting (Xbox One, PS4) may help.

Toxicity Report
If a player is found to be in violation of our code of conduct, they may be given a temporary Toxicity ban.

Permanent Bans
If a player violates the code of conduct, disciplinary action will be taken. This can include a permanent ban. To appeal a permanent ban, please contact support.

How can I report a player in Rainbow Six Siege?
For details on reporting players, please check out this FAQ. Please do not report these players on the forums, as this violates our forum rules.

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Frequently asked questions
Below you will find some of the frequently asked questions for Rainbow Six Siege

How do matchmaking rating and ranks work in Rainbow Six Siege?
Please check out this Rainbow Six Siege blog post for in-depth information on ranks.

What should I know about Alpha Packs?
Alpha Packs are a way to receive free cosmetics. Alpha Packs are also a way to get limited time cosmetics, such as the Black Ice Weapon Skin series. Information on getting Alpha Packs and their content can be found here.

How can I play with friends on another platform? Can I transfer my game / content to another platform?
At this time, there is no cross-platform support for this game.

How does Matchmaking Rating roll back work in Rainbow Six Siege?
Matchmaking Rating (MMR) rollback was introduced to reduce the impact cheaters may have on other players ranks. When a cheater is sanctioned, the feature will roll back any rating gains and losses for all players from matches that the banned player took part in. This does not have an impact on your rewards. This means that if you are affected by a roll back, you will still receive seasonal rewards that match the highest rank you reached. Further details can be found here.

Why didn't I receive my end of the Season charm?
If you did not receive your charm, it may be one of these two situations:

• Your account received a 15 day sanction for being boosted by a cheater. For details, please check out the code of conduct.
• Your account did not have a ban. In this place please contact support.]

TTS information
What platforms are the TTS on?
PC. If you have the game on console, you should be able to access the TTS on PC if you use the same Ubisoft account that you use to play on console.

I have other questions about the TTS.
Please check out this blog post for further information!

Back to the top

About in-game purchases and extra content


R6 Credits
R6 credits are optional currency that can be purchased in-game. R6 Credits can be used to buy Renown Boosters to generate renown at a faster rate, to buy a select few premium weapon skins, and as an additional way to unlock Operators instead of renown.

Twitch Drops
Watching the official stream for qualifying Ubisoft channels, or through other broadcasters we’ve partnered with for special campaigns, via Twitch has the added benefit of winning free rewards. To make sure you are able to receive twitch drops, please follow these steps:
1. Register here.
2. Log in with your Twitch Account and click Authorize.
3. Log in with your Ubisoft Account and click Activate my account.
4. Watch the stream.
Please ensure you are linking your Twitch account to the Ubisoft account that has the game on it.

I received a code for extra content in Rainbow Six Siege. How can I redeem this?
To redeem a code, please follow these steps:
1. Go to the redemption page and click on "login"
2. Then, please enter your Ubisoft credentials and click on Log In.
3. Once you are connected, please enter your redeem code and select your platform. If your platform is not already linked to your Ubisoft Account, you'll have the opportunity to link it directly on this page. Also, note that if you have received more than one code, you'll be able to redeem another code for another platform
4. Once you click on the Redeem button, your item will be available in your Loadout.

How can I earn Twitch Streamer charms?
For details on the Twitch Streamer charms, please click this FAQ.

Missing content? Please click here.

Back to the top

List of error codes

If you are having troubles with disconnections or other errors in Rainbow Six Siege, please keep a close eye on any error codes you receive. These will often show or point to the cause of the issue.

3-0X0001000B, 6-0X00001000, 0-0x00000204, 0-0X00000209, 2-0x0000C015, 2-0x0000C006, 2-0x0000D00A, 2-0x0000D012, 2-0x0000E00C, 6-0x00001000

For these error codes we recommend connection troubleshooting.

0-0x00000312
Please check out this FAQ on this error code.

0-0X00100610
For this error code please check that you are not running a Free Weekend or Trial version of Rainbow Six Siege. The code indicates that those periods are no longer available.

0-0x00001001
Please perform BattlEye troubleshooting and consider following that with connection troubleshooting if your issues persists.

2-0X0000E000, 3-0x0001000B​
Please check our status page and support Twitter and see if there are any outages, degradation or maintenance. If there are not any reported issues, please try connection troubleshooting

2-0x00019008
This error message means that BattlEye kicked players from the game due to inactivity.

If you need further assistance, please click here!

Back to the top

Hello, and welcome to the Rainbow Six Siege support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
Frequently asked questions
System requirements
Cheating and banning
Controls and Accessibility

Content and in-game purchases
Editions of Rainbow Six Siege
About in-game purchases and extra content
Missing content

Troubleshooting and other issues
List of error codes
PC technical troubleshooting
PC connection troubleshooting
Performance issues
Other common issues

If you need further assistance, please click here!

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried.

Other common issues

Issues with microphone or in-game chat on PC
If you are having troubles with your microphone on PC, this is often related to your Default Communications Device not matching your setting in game. Please check here for further details and steps.

Low FPS on PC
Please note that without an FPS limiter of some kind Rainbow Six will run as fast as possible with all the resources available on the PC. If you are having troubles with stuttering, please consider using the FPS limiter in the .ini files or using Vsync.

Bug Reports
If you seem to have found a bug in our game, we highly recommend R6Fix. Please select whether this issue is on the Test Server or the Live Server. After that you can Contribute the issues you've seen by reporting new ones or reporting that you can reproduce issues that others have seen. You can also Prioritize issues that others have already reported enough times. This helps us know what you consider top of your list!

Failed to load player profile on PC
This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file. Please follow these steps to see if they help:
1. Close the Uplay application down.
Please open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background.
2. If you own the game on Uplay or on the Epic Games Launcher:
Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 and copy the folder to your Desktop.
Once you have created a backup, delete the folder. If you own the game on Steam:
Navigate to C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 and copy the folder to your Desktop.
Once you have created a backup, delete the folder.
3. Start Uplay in administrator and disable the local save
4. Launch Tom Clancy's Rainbow Six: Siege.
5. Once in the game, customise an operator's loadout and complete a Situation to allow an autosave to be created.
6. Exit the game, and re-enable cloud save
7. Launch Tom Clancy's Rainbow Six: Siege again.
You should receive a prompt asking you which save you would like to use. Select the local save option - this will also update the cloud save.

If you need further assistance, please click here!

Back to the top

PC connection troubleshooting
If you are having issues with your connection to Rainbow Six Siege, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
• Update any personal firewall software.
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
• If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both Rainbow Six Siege and Uplay
• Disable all background applications before running the game.

3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here.
The ports that are needed for Rainbow Six Siege are:
TCP: 80, 443
UDP: 10000-10099, 3074, 6015

5. Reset your host file
Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ.

6. Flush your DNS.
Your DNS cache stores the IP addresses of web servers and may have outargued or bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here.

7. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

Back to the top

Controls and Accessibility

Am I able to remap keys and controls on PC?
Yes! To do this:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Select Customize Controls.
• Then, select the key that you would like to change and press another key in order to modify it.

Please note controller layouts cannot be modified.

Which accessibility features are included in Rainbow Six Siege?
Aim Assist
To activate aim assist, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Then, select Enabled in the aim assist option.

Vibration Feedback
To enable the vibration feedback for your controller, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Controls sub-menu.
• Make sure that your controller is connected to your platform. Then, select Enabled in the Vibration option.

Subtitles
To activate the subtitles, please follow the steps below:

• Head to the main menu of the game and select the Options gear icon.
• Enter the Audio sub menu.
• You have now the opportunity to enable subtitles and to choose text languages.

Open mic and push to talk
To activate Push to Talk or to let your microphone permanently open, please follow the steps below:

• Head to the main menu of the game and select the Options gear icon.
• Enter the Audio sub menu.
• Select Voice Chat Record Mode and switch between options in order to activate Push to Talk or Open Mic features.
• To set the minimum microphone volume level in order to detect your voice, adjust the Voice Chat Record Level option.

Sound levels for effects, speech and background/music noises.
To change your audio settings, please follow the steps below:

• Head to the main menu and select the Options gear icon.
• Enter the Audio sub-menu.
• Adjust the sliders for those different kind of noises to improve your gaming experience.

Changing the FOV
To change the field of view, please follow the steps below:

• Head to the main menu of the game and select the Options gear icon.
• Enter the Display sub menu.
• Select Field of View and adjust the value as you wish.

Changing Contrast
To change contrast, please follow the steps below:

• Head to the main menu of the game and select the Options gear icon.
• Enter the Display sub menu.
• Select and press the Calibration option.
• You have now the opportunity to calibrate your display.

Other accessibility features
For a complete list of accessibility features in R6, please see this FAQ.

Back to the top

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4. Have you tried any troubleshooting?
5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
   
   • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
7. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Back to the top

Hello, and welcome to Hyper Scape support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.


Gameplay

Frequently asked questions

Access and download

System requirements

Twitch Linking and Extension


Troubleshooting and other issues

Connection troubleshooting

PC troubleshooting

If you need further assistance, please click here!

Frequently Asked Questions

When is the Technical Test for Hyper Scape taking place?

The test will take place from July 2 2020 (15:00 UTC) to July 8 2020 (18:59 UTC).



Will the progress I made during the Hyper Scape Technical Test carry over to the final game?

Items unlocked as part of the Battle Pass during the Technical Test will remain on your account even after the test finishes. You will be able to access them on all platforms when the full game is released.


What are the default control schemes for Hyper Scape?

The default control schemes can be found here.


What languages are available in the Hyper Scape Technical Test?

A list of available languages can be found here.

Access and download

From July 2 (16:00 UTC) - July 7 (15:59 UTC), you will have a chance to get access to the Hyper Scape Technical Test by watching a partnered broadcast.



Make sure your accounts are linked on the Twitch Drop website here. Once your accounts are linked, watch any Hyper Scape stream marked with "Drops Enabled!" You do not need Twitch Prime or to follow / subscribe to the channel to earn rewards.



To check if you have received a drop:

• Visit your Twitch inventory.
  
• Open your Twitch notifications (bell icon in the top-right).
  
• Check the email address associated with your Twitch account.
  

Once received, go to Uplay and click on the Hyper Scape news banner to activate access.


Please note we are unable to transfer access to another account. Please check that you have linked your Twitch account to the correct Ubisoft account first.


The following countries are eligible to participate in the test:

• Austria
  
• Belgium
  
• Canada
  
• Denmark
  
• France
  
• Germany
  
• Ireland
  
• Italy
  
• Netherlands
  
• Norway
  
• Portugal
  
• Spain
  
• Sweden
  
• Switzerland
  
• United Kingdom
  
• USA
  

UPLAY+ subscribers in selected countries may also be eligible to take part in the Technical Test. Check your Vault to see if you can access it!

System Requirements

Minimum requirements

Operating System: Windows 7, Windows 8 or Windows 10 (64-bit versions)

Processor: Intel Core i3 3220 @ 3.3GHz or AMD FX-4130 @ 3.8Ghz

RAM: 6 GB

Video card: NVIDIA GeForce GTX 660 (2 GB), AMD Radeon HD 7870 (2 GB) or Intel HD 520

Hard Drive: 20 GB available storage

Sound card: DirectX-compatible Sound card card with latest drivers

Peripherals: Windows-compatible keyboard and mouse, or controller

Recommended requirements

Operating System: Windows 7, Windows 8 or Windows 10 (64-bit versions)

Processor: Intel Core i7 4790 or AMD Ryzen 5 1500X

RAM: 8 GB

Video card: NVIDIA GTX 970 (4 GB) or AMD Radeon RX 480 (4 GB)

Hard Drive: 20 GB available storage

Sound card: DirectX-compatible Sound card card with latest drivers

Peripherals: Windows-compatible keyboard and mouse, or controller

Twitch Linking and Extensions

What is the Hyper Scape Crowncast Twitch Extension?

Crowncast is a free interactive Hyper Scape add-on for your Twitch stream. It allows you to share your in-game stats and loadouts with your viewers and give them the opportunity to have a real-time impact on the match! The extension is available to download and activate directly through the Twitch Creator Dashboard. Set it up and launch it on your Hyper Scape stream to let your audience decide what happens next!



You can disable the extension at any time.



For more details, check out these FAQS:

• How do I activate or deactivate the Crowncast extension?
  
• How do I set up the Crowncast extension?
  
• How do I install the Crowncast extension?
  
• How do I launch the Crowncast extension?
  
• How can I use the Crowncast extension while watching a stream?
  

Connection troubleshooting

If you are having issues with your connection to Hyper Scape, please try the following troubleshooting steps.



1. Reset your network hardware

Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
  
• Power down and unplug the modem and/or router.
  
• Wait 60 seconds.
  
• Plug in and turn on the modem and/or router
  

This will power cycle your modem or router.



2. Make sure there are no software conflicts

A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
  
• Update any personal firewall software.
  
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
  
• If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both Hyperscape and Uplay
  
• Disable all background applications before running the game.
  

3. Enable UPnP

Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.



4. Port Forwarding

Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here.

The ports that are needed for Hyper Scape are:

TCP: 80, 443, 50000 - 52000
UDP: 3074, 30000 - 32000

5. Reset your host file

Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ.



6. Flush your DNS.

Your DNS cache stores the IP addresses of web servers and may have bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here.



7. External restrictions

There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.



If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

PC Troubleshooting

If you are experiencing crashes or other issues on Hyper Scape, please try the following steps:



1. Verify files

A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
[*]In Uplay, click on Games tab at the top of the window
[*]On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
[*]Click on this arrow to make a drop-down menu appear, then click on Verify files



2. Run Uplay with administrator rights

To do this:

• Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
  
• Select the Compatibility tab.
  
• Click Change settings for all users.
  
• Under Privilege Level, check Run this program as administrator.
  
• Click Apply.
  

For more information on running programs as administrator, click here.



3. Disable background applications

A software conflict may be causing this issue. To do this:

• Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
  
• Type in MSCONFIG and press Enter.
  
• Uncheck the Load Startup items box, then select the Services tab.
  
• Check Hide all Microsoft services, then click the option to Disable All.
  
• Press Apply, then Close and pick the option to Restart.
  

Try the game again, and see if this helped.



4. Check for Windows Updates.

If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.



5. Uninstall and reinstall Uplay

It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.



6. Make sure your drivers are updated

Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)



7. Clear your temporary files.

• Go to the Start menu on your Desktop.
  
• Press the Windows key and the letter R at the same time.
  
• Type in %TEMP% and press Enter.
  
• Select All (Edit > Select All or Ctrl+A).
  
• Click the Delete key.
  

Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.



8. Reinstall supporting software

Instructions on performing this step can be found here.



If you are still experiencing crashes, please create a support ticket with your MSINFO and DXDIAG files.

Still need assistance?



If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.



To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
  
• An example of a bad title: HELP ME PLEASE
  

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
   
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
   
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
   
4. Have you tried any troubleshooting?
   
5. Your computers specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
   
   
   • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
     
   
   
6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
   
7. If youve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.
   

If you are experiencing crashes, performance issues, or any other issues on Hyper Scape, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

2. Power cycle your PS4
Try power cycling your PS4 as a first step.

• Turn off the PS4.
• Disconnect the power cable.
• Wait 1 minute.
• Reconnect the power cable and restart the console.

3. Rebuild your PS4's database
Rebuilding your database is similar to a computer disk defragmenter and will not affect your save data.

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Rebuild Database" and press X.
• "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
• Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

4. Restoring Licenses
If you bought the game digitally or redeemed it via the PlayStation Store, try restoring licenses . This ensures that any content on your console matches your account's privileges.

• On the PlayStation Dashboard, select Settings
• Select Playstation Network/Account Management
• Choose the option to Restore Licenses
• Select Restore

5. Reinstalling the game files
If the issue persists or if you own a physical copy of the game, please try reinstalling the game files.
If the game is visible on the PlayStation home screen:

• Hover over the game tile.
• Press the Options button.
• Select Delete.

You can also complete this, by following these steps:

• Scroll to the right to locate the Library.
• Hover over the game tile.
• Press the Options button.
• Select Delete.

Please note, this will not affect your save data.

If you need further assistance, please click here!

Back to the top.

If you are having issues with your connection to Hyper Scape, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
• Update any personal firewall software.
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
• If updating these programs does not help, try to configure the software to allow access to the game. This is usually done through the Exceptions List. If adding the game, make sure to add the executable (.exe file) for both Hyperscape and Uplay
• Disable all background applications before running the game.

3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, please set up a static IP for your PC. Steps on how to do this can be found here.

The ports that are needed for Hyper Scape are:

TCP: 80, 443, 50000 - 52000
UDP: 3074, 30000 - 32000

5. Reset your host file
Resetting your host file rules out that an outdated configuration is the cause of your issue. The Hosts file is a text file created as part of your Windows OS. For steps on how to do this, please check out this FAQ.

6. Flush your DNS.
Your DNS cache stores the IP addresses of web servers and may have bad information. We recommend flushing your DNS cache to improve your connection. Instructions can be found here.

7. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

Back to the top.

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

Hello, and welcome to Hyper Scape PS4 support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
Frequently asked questions
In-Game Purchases and Content
Troubleshooting and other issues
Connection troubleshooting
PS4 troubleshooting

If you need further assistance, please click here!

Minimum requirements
Operating System: Windows 8 or Windows 10 (64-bit versions)
Processor: Intel Core i3 3220 @ 3.3GHz or AMD FX-4130 @ 3.8Ghz
RAM: 6 GB
Video card: NVIDIA GeForce GTX 660 (2 GB), AMD Radeon HD 7870 (2 GB) or Intel HD 520
Hard Drive: 30 GB available storage
Sound card: DirectX-compatible Sound card card with latest drivers
Peripherals: Windows-compatible keyboard and mouse, or controller

Recommended requirements
Operating System: Windows 8 or Windows 10 (64-bit versions)
Processor: Intel Core i7 4790 or AMD Ryzen 5 1500X
RAM: 8 GB
Video card: NVIDIA GTX 1660 SUPER (6 GB) or AMD Radeon RX 480 (4 GB)
Hard Drive: 30 GB available storage
Sound card: DirectX-compatible Sound card card with latest drivers
Peripherals: Windows-compatible keyboard and mouse, or controller

The recommendations for running Hyper Scape at higher resolutions can be found here.

Back to the top.

Where can I find my unlocked content in-game?
All content, including Ubisoft Club rewards and Twitch Drops you unlock for Hyper Scape, can be accessed from your locker. Wallpapers, which can be claimed from the Ubisoft Club, will be downloaded to your PC.

What are Bitcrowns and what can I spend them on?
In Hyper Scape, Bitcrowns can be used to purchase cosmetic accessories, Battle Passes and Battle Pass tier upgrades. You can obtain Bitcrowns by leveling up specific tiers in the Battle Pass through completing in-game challenges and watching streamers who are using the Crowncast Extension. It is also possible to purchase Bitcrowns from the in-game store.

Can I use my Bitcrowns on multiple devices?
Items and Battle Passes purchased within Hyper Scape using Bitcrowns can be used across all platforms you play the game on.
Bitcrowns earned by progressing your Battle Pass or purchased on the in-game store cannot be transferred between platforms.

Back to the top.

Hello, and welcome to Hyper Scape PC support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
Frequently asked questions
Twitch Linking and Extension
In-Game Purchases and Content

Troubleshooting and other issues
System requirements
Connection troubleshooting
PC troubleshooting
Other technical issues

If you need further assistance, please click here!

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4. Have you tried any troubleshooting?
5. Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
   
   • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel ® Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
6. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
7. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Where can I find my unlocked content in-game?
All content, including Ubisoft Club rewards and Twitch Drops you unlock for Hyper Scape, can be accessed from your locker. Wallpapers, which can be claimed from the Ubisoft Club, will be downloaded to your PC.

What are Bitcrowns and what can I spend them on?
In Hyper Scape, Bitcrowns can be used to purchase cosmetic accessories, Battle Passes and Battle Pass tier upgrades. You can obtain Bitcrowns by leveling up specific tiers in the Battle Pass through completing in-game challenges and watching streamers who are using the Crowncast Extension. It is also possible to purchase Bitcrowns from the in-game store.

Can I use my Bitcrowns on multiple devices?
Items and Battle Passes purchased within Hyper Scape using Bitcrowns can be used across all platforms you play the game on.
Bitcrowns earned by progressing your Battle Pass or purchased on the in-game store cannot be transferred between platforms.

Back to the top.

Known Issues
A list of known issues can be found here.

Performance Issues
Check if your PC meets the System Requirements for Hyper Scape
If your setup meets the minimum requirements, we recommend running the game with lower graphical settings, as higher presets may strain your system.
If your setup meets the recommended requirements, the game will run smoothly in the vast majority of cases but specific graphical settings may require more powerful hardware.

Complete our PC Troubleshooting Guide
The guide contains a set of universal troubleshooting steps that often resolve issues with running the game.

Change graphical settings
Lowering or turning off certain graphics options like the resolution, quality, or V-sync, can help improve the performance and increase your FPS.
Go to Settings > Video and start tweaking!

Error messages in the Crowncast Extension
If you are getting an error message in the Crowncast Extension, please click here.

If you need further assistance, please click here!

Back to the top.

If you are experiencing crashes or other issues on Hyper Scape, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

2. Run Uplay with administrator rights
To do this:

• Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
• Select the Compatibility tab.
• Click Change settings for all users.
• Under Privilege Level, check Run this program as administrator.
• Click Apply.

For more information on running programs as administrator, click here.

3. Disable background applications
A software conflict may be causing this issue. To do this:

• Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
• Type in MSCONFIG and press Enter.
• Uncheck the Load Startup items box, then select the Services tab.
• Check Hide all Microsoft services, then click the option to Disable All.
• Press Apply, then Close and pick the option to Restart.

Try the game again, and see if this helped.

4. Check for Windows Updates.
If your operating system is out of date, it may cause issues. Please check this official Microsoft article for further details.

5. Uninstall and reinstall Uplay
It is strongly suggested you back up your save files before attempting this step.The uninstaller by default is found in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher. You can reinstall Uplay by going here. Details on this step can be found on this FAQ.

6. Make sure your drivers are updated

Ensure that the drivers for your video card, sound card, motherboard and processor are all updated. SLI may also cause issues. If you are overclocking, try running at stock settings. You may want to also perform a clean installation of your video card drivers (AMD, NVIDIA)

7. Clear your temporary files.

• Go to the Start menu on your Desktop.
• Press the Windows key and the letter R at the same time.
• Type in %TEMP% and press Enter.
• Select All (Edit > Select All or Ctrl+A).
• Click the Delete key.

8. Reinstall supporting software
Instructions on performing this step can be found here.

If you need further assistance, please click here!

Back to the top.

If you are having issues with your connection to Hyper Scape please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Power cycle your Xbox One
Power cycling your Xbox will do various things, including reset your hardware's network activity.

• Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

3. Clear your Xbox's cache
Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:

• Turn off the Xbox completely
• Unplug the Xbox for two minutes
• Turn the Xbox back on

Note: this will not clear any saves or installation.

4. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

5. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your Xbox One. Instructions on this can be found here.
The ports needed for Hyper Scape are:

TCP: 80, 443.
UDP: 3074, 6150, 10000-10099.

6. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your Xbox will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

7. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

Back to the top.

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4. Have you tried any troubleshooting?
5. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
6. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Will the progress I made during the Hyper Scape Technical Test / Open Beta carry over to the final game?
Items unlocked as part of the Battle Pass during the Technical Test / Open Beta will remain on your account even after the test finishes. You will be able to access them on all platforms when the full game is released.

How does the Battle Pass system work in Hyper Scape?
Every Battle Pass introduces 100 tiers, each with different objectives you can complete to unlock Champions and customisation items. Your Battle Pass progress will be reset every Season.

Each Season will offer a Free Battle Pass which is available to all players, a Premium Battle Pass which can be purchased for 950 Bitcrowns, and a Hyper Battle Pass which can be purchased for 2500 Bitcrowns. You can purchase one Battle Pass per Season. Premium and Hyper Passes are only purchasable through the in-game store on PC, PlayStation 4 and Xbox One. Please note that this purchase is non-refundable.

If you bought the Battle Pass later in the Season, you will unlock premium rewards retroactively to match your current Battle Pass tier.

Please note that Battle Pass content is bound to the account you purchased it with, and cannot be shared between accounts.

Am I able to remap controls on console in Hyper Scape?
When using a controller, you have the ability to choose from a selection of presets. You can find more information here.

What accessibility features are included in Hyper Scape?
An overview of accessibility features can be found in this FAQ.

What are the default control schemes for Hyper Scape?
The default control schemes can be found here.

What languages are available in Hyper Scape?
A list of available languages can be found here.

How can I report a cheater in Hyper Scape?
Please do not report cheaters to the forums as this is against forum rules. If you suspect a player of cheating, please make a note of your session ID and report it to us here.

Is there a list of known issues?
A list of known issues can be found here.

Back to the top.

Where can I find my unlocked content in-game?
All content, including Ubisoft Club rewards and Twitch Drops you unlock for Hyper Scape, can be accessed from your locker. Wallpapers, which can be claimed from the Ubisoft Club, will be downloaded to your PC.

What are Bitcrowns and what can I spend them on?
In Hyper Scape, Bitcrowns can be used to purchase cosmetic accessories, Battle Passes and Battle Pass tier upgrades. You can obtain Bitcrowns by leveling up specific tiers in the Battle Pass through completing in-game challenges and watching streamers who are using the Crowncast Extension. It is also possible to purchase Bitcrowns from the in-game store.

Can I use my Bitcrowns on multiple devices?
Items and Battle Passes purchased within Hyper Scape using Bitcrowns can be used across all platforms you play the game on.
Bitcrowns earned by progressing your Battle Pass or purchased on the in-game store cannot be transferred between platforms.

Back to the top.

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found here.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.

• An example of a good title: Ubisoft Service is currently unavailable error
• An example of a bad title: HELP ME PLEASE

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

1. A short description of the issue. Please include any error codes here.
2. When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
3. Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
4. Have you tried any troubleshooting?
5. Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
6. If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.

What is the Hyper Scape Crowncast Twitch Extension?

Crowncast is a free interactive Hyper Scape add-on for your Twitch stream. It allows you to share your in-game stats and loadouts with your viewers and give them the opportunity to have a real-time impact on the match! The extension is available to download and activate directly through the Twitch Creator Dashboard. Set it up and launch it on your Hyper Scape stream to let your audience decide what happens next!

You can disable the extension at any time.

For more details, check out these FAQS:

• How do I activate or deactivate the Crowncast extension?
• How do I set up the Crowncast extension?
• How do I install the Crowncast extension?
• How can I use the Crowncast extension while watching a stream?
• What error messages can I encounter while using the Crowncast extension?
• What is the Kudos system in the Crowncast extension?
• How do I invite viewers to my streamer squad?
• How do I earn Battle Pass points with the Crowncast extension in Hyper Scape?

Back to the top.

Will the progress I made during the Hyper Scape Technical Test / Open Beta carry over to the final game?
Items unlocked as part of the Battle Pass during the Technical Test / Open Beta will remain on your account even after the test finishes. You will be able to access them on all platforms when the full game is released.

How does the Battle Pass system work in Hyper Scape?
Every Battle Pass introduces 100 tiers, each with different objectives you can complete to unlock Champions and customisation items. Your Battle Pass progress will be reset every Season.

Each Season will offer a Free Battle Pass which is available to all players, a Premium Battle Pass which can be purchased for 950 Bitcrowns, and a Hyper Battle Pass which can be purchased for 2500 Bitcrowns. You can purchase one Battle Pass per Season. Premium and Hyper Passes are only purchasable through the in-game store on PC, PlayStation 4 and Xbox One. Please note that this purchase is non-refundable.
If you bought the Battle Pass later in the Season, you will unlock premium rewards retroactively to match your current Battle Pass tier.
Please note that Battle Pass content is bound to the account you purchased it with, and cannot be shared between accounts.

What peripherals are supported in Hyper Scape for PC?

• Keyboard and mouse.
• Xbox One Controller.

Am I able to remap keys for the in-game controls in Hyper Scape?
You have the ability to change the mapping of your keyboard and mouse controls. Information can be found here.

What accessibility features are included in Hyper Scape?
An overview of accessibility features can be found in this FAQ.

What are the default control schemes for Hyper Scape?
The default control schemes can be found here.

What languages are available in Hyper Scape?
A list of available languages can be found here.

Can I choose my data center manually?
Hyper Scape automatically matches players with the data center with which they have the best ping. It is possible, however, for players to select a preferred region themselves. Instructions on changing data centers can be found here.

How can I report a cheater in Hyper Scape?
Please do not report cheaters to the forums as this is against forum rules. If you suspect a player of cheating, please make a note of your session ID and report it to us here.

Back to the top.

If you are experiencing crashes, performance issues, or any other issues on Hyper Scape please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

2. Power cycle your Xbox One

• Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

3. Clear your Xbox's cache
Clearing the cache erases temporary files, which if they become corrupted, may lead to connectivity issues. To do this:

• Turn off the Xbox completely
• Unplug the Xbox for two minutes
• Turn the Xbox back on

Note: this will not clear any saves or installation.

4. Try another system
In order to determine if your issue is related to the individual console, your game disc or connection, it may be worthwhile to try with another Xbox One, if possible for you.

If you need further assistance, please click here!

Back to the top.

Will the progress I made during the Hyper Scape Technical Test / Open Beta carry over to the final game?
Items unlocked as part of the Battle Pass during the Technical Test / Open Beta will remain on your account even after the test finishes. You will be able to access them on all platforms when the full game is released.

How does the Battle Pass system work in Hyper Scape?
Every Battle Pass introduces 100 tiers, each with different objectives you can complete to unlock Champions and customisation items. Your Battle Pass progress will be reset every Season.

Each Season will offer a Free Battle Pass which is available to all players, a Premium Battle Pass which can be purchased for 950 Bitcrowns, and a Hyper Battle Pass which can be purchased for 2500 Bitcrowns. You can purchase one Battle Pass per Season. Premium and Hyper Passes are only purchasable through the in-game store on PC, PlayStation 4 and Xbox One. Please note that this purchase is non-refundable.

If you bought the Battle Pass later in the Season, you will unlock premium rewards retroactively to match your current Battle Pass tier.

Please note that Battle Pass content is bound to the account you purchased it with, and cannot be shared between accounts.

Am I able to remap controls on console in Hyper Scape?
When using a controller, you have the ability to choose from a selection of presets. You can find more information here.

What accessibility features are included in Hyper Scape?
An overview of accessibility features can be found in this FAQ.

What are the default control schemes for Hyper Scape?
The default control schemes can be found here.

What languages are available in Hyper Scape?
A list of available languages can be found here.

How can I report a cheater in Hyper Scape?
Please do not report cheaters to the forums as this is against forum rules. If you suspect a player of cheating, please make a note of your session ID and report it to us here.

Is there a list of known issues?
A list of known issues can be found here.

Back to the top.

Hello, and welcome to Hyper Scape Xbox One support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out this link for ways to get the best and fastest help on the forums.

Gameplay
Frequently asked questions
In-Game Purchases and Content

Troubleshooting and other issues
Connection troubleshooting
Xbox One troubleshooting

If you need further assistance, please click here!

If you are having issues with your connection to Hyper Scape, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Rebuild your PS4's database

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Rebuild Database" and press X.
• "The database will be rebuilt, it might take a few hours to rebuild the database" will show on the screen, press "OK".
• Allow the database to rebuild. Afterwards the console will return to the sign-in screen.

3. Enable UPnP
Some players have reported that enabling UPnP helped them to fix their issue. UPnP stands for Universal Plug and Play and allows applications to automatically forward ports. Due to the amount of different routers, we cannot provide exact steps and recommend you consult your routers manual or your ISP.

4. Port Forwarding
Port forwarding makes sure that the router's firewall does not interfere with the game's connection. For more information, please check out this FAQ. If you forward ports, you will also want to set up a static IP for your PS4. Instructions on this can be found here.
The ports needed for Hyper Scape are:
TCP: 80, 443, 3478, 3479, 3480.
UDP: 3478, 3479, 3658, 6115, 10000-10099.

5. Place the console into the DMZ
Please follow the instructions on this FAQ. Please be aware that your PS4 will not be protected by your router's security measures in the DMZ. If you have concerns about the security of the network you are on, we recommend that you do not apply this troubleshooting step.

6. External restrictions
There may be restrictions set by your ISP or network administrator. Some examples of where this may be an issue include a university campus, a military base, or shared housing. If you believe this you are affected by this, please contact your ISP or network administrator.

If you are still experiencing connection issues after completing these steps, please create a ticket with a screenshot of your forwarded ports. Please do not post your ports on the forums for security purposes.

Back to the top.

Frequently Asked Questions

Controls

PC controls in Assassin's Creed Valhalla
PlayStation 4 controls in Assassin's Creed Valhalla
PlayStation 5 controls in Assassin's Creed Valhalla
Stadia controls in Assassin's Creed Valhalla
Xbox One controls in Assassin's Creed Valhalla
Xbox Series X | S controls in Assassin's Creed Valhalla

Language Options

Enabling closed captions in Assassin's Creed Valhalla
Changing language of closed Captions in Assassin's Creed Valhalla
Enabling the background for CC in Assassin's Creed Valhalla
Change language of subtitles in Assassin's Creed Valhalla
Enabling subtitles in Assassin's Creed Valhalla
Enabling the background for subtitles in Assassin's Creed Valhalla

Gameplay

Collection Opal in Assassin's Creed Valhalla
Acquiring Leather and Iron in Assassin's Creed Valhalla
Abilities in Assassin's Creed Valhalla
Constructing buildings in Assassin's Creed Valhalla
Customizing your raven in Assassin's Creed Valhalla
Forming alliances in Assassin's Creed Valhalla
Hiding or displaying headgear in Assassin's Creed Valhalla
Hybrid mode in Assassin's Creed Valhalla
Increase charisma skill in Assassin's Creed Valhalla
Inventory in Assassin's Creed Valhalla
Rarity of items in Assassin's Creed Valhalla
Raids in Assassin's Creed Valhalla
Putting out fire on your character in Assassin's Creed Valhalla
Photo mode in Assassin's Creed Valhalla
Petting cats and dogs in Assassin's Creed Valhalla
Filling the ration pouch in Assassin's Creed Valhalla
Sulke's shop location in Assassin's Creed Valhalla
Resetting skills in Assassin's Creed Valhalla
Replaying tutorial in Assassin's Creed Valhalla
Unlocking Leap of Faith ability in Assassin's Creed Valhalla
Upgrading your gear in Assassin's Creed Valhalla
Upgrading your settlement in Assassin's Creed Valhalla
Using custom map markers in Assassin's Creed Valhalla
Using Runes in Assassin's Creed Valhalla
Using torches in Assassin's Creed Valhalla

Save game questions

Loading your game in Assassin's Creed Valhalla
Saving your game in Assassin's Creed Valhalla
Location configuration file in Assassin's Creed Valhalla
Save game locations in Assassin's Creed Valhalla

Accessibility

Below is a list of FAQs for accessibility features available in Assassin's Creed Valhalla:

Accessibility Features in Assassin's Creed Valhalla
Enabling auto-movement on foot in Assassin's Creed Valhalla
Enabling colour-blind mode in Assassin's Creed Valhalla
Resizing icons in Assassin's Creed Valhalla
Resizing in-game text in Assassin's Creed Valhalla
Adjusting Brightness in Assassin's Creed Valhalla
Enabling collision sounds in Assassin's Creed Valhalla
Enabling speaker names in Assassin's Creed Valhalla
Language options in Assassin's Creed Valhalla
Menu narration in Assassin's Creed Valhalla
Boosting Dialogue in Assassin's Creed Valhalla
Changing combat difficulty in Assassin's Creed Valhalla
Changing stealth difficulty in Assassin's Creed Valhalla
Changing exploration difficulty in Assassin's Creed Valhalla
Enabling aim assist in Assassin's Creed Valhalla
Key mapping in Assassin's Creed Valhalla

PC Requirements

Minimum requirements - Low preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor:  Intel i5-4460 @ 3.2 Ghz or AMD Ryzen 3 1200 @ 3.1 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 960 (4 GB) or AMD Radeon R9 380 (4 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB (SSD recommended)

Recommended requirements - High preset (30 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor:  Intel i7-4790 @ 3.6 Ghz or AMD Ryzen 5 1600 @ 3.2 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 1060 (6 GB) or AMD Radeon RX 570 (8 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB SSD

Recommended requirements - High preset (60 FPS)
Operating System: Windows 10 (64-bit versions only)
Processor: Intel i7-6700 @ 3.4 Ghz or AMD Ryzen 7 1700 @ 3.0 Ghz
RAM: 8 GB (Dual-channel mode)
Video card: NVIDIA GeForce GTX 1080 (8 GB) or AMD Vega 64 (8 GB), or better with DirectX 12 feature support
Resolution: 1080p
DirectX: DirectX 12
Hard Drive space: 50 GB SSD

Contents of editions and season pass

Below is an overview of the content included in each of the available game versions:
 

Standard Edition

Assassin's Creed Valhalla (Game)

Gold Edition

Assassin's Creed Valhalla (Game)
Season Pass

Ultimate Edition

• Assassin's Creed Valhalla (Game)
• Season Pass
  • Ultimate Pack
    • Berserker Gear Pack
    • Berserker Settlement Pack
    • Berserker Longship Pack
    • Set of Runes

Collector's Edition

• Assassin's Creed Valhalla (Game)
• Season Pass
  • Ultimate Pack
    • Berserker Gear Pack
    • Berserker Settlement Pack
    • Berserker Longship Pack
    • Set of Runes
• 5 cm Male Eivor Viking Statuette
• 30 cm Female Eivor Figurine 
• Premium certificate of authenticity
• Selected soundtrack
• Set of three lithographs
• Steelbook

Please note that the following content may also be available in some retailer-specific editions:
Drakkar Pack
Settlement Pack

Season Pass

The Season Pass adds two expansions and a special quest to the game. 

• The Legend of Beowulf - Quest
• Wrath of the Druids - Expansion I
• The Siege of Paris - Expansion II

Connectivity Troubleshooting

Before diving into the thick of the troubleshooting, it is important to understand that your Internet Service Provider (ISP) and the way you share the connection speed play a huge role in how you experience the game. Please try connecting to the game after completing each step to see if the issues have been resolved.

PC

• Reset network hardware.
• Switch to a wired connection.
• Check for software conflicts.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Assassin's Creed Valhalla:
TCP: 80, 443.
This step will also help you establish an Open NAT for your connection with the game.

*Please note that you may need to forward additional ports for Uplay services.
• Reset the Hosts file.
• Flush DNS.
• Check for external restrictions.

Playstation 4

Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed.
• Reset network hardware.
• Switch to a wired connection.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Assassin's Creed Valhalla:
TCP: 80, 443.
This step will also help you establish an Open NAT for your connection with the game.

*You may need to forward additional ports: (https://manuals.playstation.net/document/en/PlayStation%204/settings/nw_test.html) for PlayStation Network services.
• Place the console in DMZ.
• Check for external restrictions.

Stadia

If you are experiencing issues while streaming the game on Stadia, please have a look at Google's dedicated support article.

Xbox One and Xbox Series X|S

Start by testing your network connection. If the test shows that your connection is limited, try the below steps in the order listed.
• Power cycle your console.
• Reset network hardware.
• Switch to a wired connection.
• Enable UPnP.
Please contact your ISP for additional information and help with enabling this feature.
• Forward ports used by the game.
Below are the ports you need for Assassin's Creed Valhalla:
TCP: 80, 443.
This step will also help you establish an Open NAT for your connection with the game.

*Please note that you may need to forward additional ports for Xbox Live services.
• Place the console in DMZ.
• Check for external restrictions.

Cross-platform content sharing

When venturing through the world of Assassin's Creed Valhalla across different platforms, you should keep in mind what content you can expect to be carried over.

Add-ons
Any additional content that you bought on your platforms storefront will not be accessible unless you own the content on all platforms you play on. For consoles with cross-generation entitlements you will be able to access content on the same console family.

If you own the Season Pass for Assassin's Creed Valhalla on PC you will not be able to access the Season Pass content with your save game on a different platform, unless you also own the Season Pass on that platform as well.

Any item that is dependent on the Season Pass will be removed from your inventory when you start playing on a different platform. Once you return to the platform where you own the Season Pass, they will be returned to your inventory.


Helix Credits
The hard currency of the game can only be used on the same platform that you bought them on. However you will be able to use the hard currency across the same console family.

If you buy Helix credits when playing on a PC, you will not be able to spend them on the in-game store on a different platform.

In-Game Store purchases
Content that was purchased in the in-game store with Helix credits will be accessible across different platforms. 

When you buy a cosmetic item in the in-game store with credits on the PC for example, you will be able to use the unlocked cosmetic item on any other platform that you start the game on.

In-game currency and items
Any items and in game currency that you find will be available for you to use when switching to a different platform as long as your latest save game was success transferred.

Cross-platform progression

Assassin's Creed Valhalla supports cross-progression, so you can carry your progress between different platforms!
When the game is saved automatically or if you create a manual save, it will upload the latest save game to the cloud storage*. This will overwrite the previous save file in cloud storage of the same type.

To make sure your progress is uploaded to cloud storage we recommend:
• Create a manual save before ending your session.
Wait a minute or two after the save animation has finished.
• Open the Main menu and choose Quit to Title Screen.
• Choose Load Game. 
• Check if the save you just created has a cloud icon next to the play time.

 
If the game is now started on a different platform it will try to load the most recent save from cloud storage, so you can start where you left off the last time. 

Please note that in order for this feature to work, you need to have your platform accounts linked to your Ubisoft account and your platform needs to be connected to the internet**.

In case of a degradation or outage of Ubisoft services, you can continue playing with your local save, but transfer to a different platform may only be possible once the issues have been resolved.

Feel free to get in touch if you have additional questions!

* Cloud storage is not meant to be used as a permanent backup solution for your save games.

** The synchronization of your cloud save and your local save may be affected by your upload and download speed. Triggering two consecutive saves too quickly will prevent the second one from uploading. Time allowance between saves: 5 minutes for manual saves, 10 minutes for quick saves and 15 minutes for autosaves. There is no time limit between episodic saves

Locating additional content in Assassin's Creed Valhalla

Depending on the content that you have unlocked with a code or bought in the in-game store of Assassin's Creed Valhalla, you will find it in different places in the game.

We prepared a list of the content and where to find it: 

The Ultimate Pack

You can access items of the Berserker Gear Set in your inventory after completing the mission "Family Matters" and talking to Gunnar in Fornburg.

After talking to Gunnar and completing the quest, you will also receive the set of runes.
 
The Berserker Mount "Hati" and Berserker Raven "Muninn" are both accessible once you reach England and build the stable in your settlement.

The Berserker Ship Pack can be accessed once you reach England and build the SHIPYARD in your settlement.

To use the decorative elements of the Berserker Settlement Pack, you need to interact with the Decorative Element and Landmark tree to select them in your settlement.

The Way of the Berserker Quest

You can ACCESS this quest once you founded your settlement in England.

The Legend of Beowulf Quest

You can ACCESS this quest once you founded your settlement in England.

Mount and Raven skins

Any skins for mounts and ravens bought with silver or Helix Credits can be found in the stable.

Ship skins

You can find ship parts for customisation in the SHIPYARD.

Items

Items like weapons armours and shields, which were bought in the store will be accessible in your inventory.

Free 300 Helix Credits

You will receive 300 Helix Credits after talking to Randvi at the alliance map in your settlement.

Please note that you can only get the credits once per Ubisoft account.

Still need Assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found in the post below.

To start, please include a title that is descriptive of the issue you are experiencing. Ideally, the title should give other posters an idea of the issue before they click on the issue.
An example of a good title: Ubisoft Service is currently unavailable error
An example of a bad title: HELP ME PLEASE

Also select the relevant tags that are available to identify which platform you are playing the game on and what it relates to.

In your post, you should be as precise and descriptive as possible. We recommend the following template for the posts:

• A short description of the issue. Please include any error codes here.
• When the issue started to occur and what you were doing when it first started. Some things to consider would be if the issue started after a cut scene, after an update, during a specific part of the game.
• Are you able to recreate the issue? If so, please include recreation steps on how you encounter this issue.
• Have you tried any troubleshooting?
• Your computer’s specifications. If you are not sure of your specifications, you can run a DXDIAG report. After you have ran the DXDIAG report, please tell us the following: Operating System, processor, memory (RAM), and display card (graphics card) name.
  • Example: Windows 10 Home 64-bit (10.0, Build 16299). Intel Core i5-8350U CPU @1.70 GHx (8 CPUs). 8192MB RAM. NVidea GeForce GTX 970
• Any screenshots or video of the issue, if possible. Please upload these to a hosting site, such as Imgur or YouTube.
• If you’ve reached out to Ubisoft Support through our ticketing system, please include your support ticket reference number as well.

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing system

• Account support live chat
• Create a support ticket

If you are creating a support ticket for an issue, please include information about the troubleshooting you have tried, and your MSINFO/DXDIAG.