An SSD is a Solid State Drive! Whereas older PC's have HDDs (Hard Disc Drives) Consist of a spinning disk that reads memory, a solid state has no moving parts, leading to generally lower temperatures, and are also much faster than HDDs!
As it stands, I don't think anyone on our end of things can provide any help. The only team that really has any insight into providing clarity around bans and appeals is going to be the support team.