Wick_EHG

Hi there,

I’m sorry to hear this has happened.

Have your save files been saved on the Steam Cloud?
Unfortunately due to the nature of client based save files, we cannot recover files once they have been lost or corrupted. This will not be the case once we switch to Server-Side save files for multiplayer in patch 0.9, which is set to release later this year.

My deepest apologies,

-Wick

Hi there,
I have applied the appropriate badge to your account!

Kind regards,
-Wick

Yes, using your example, a player purchasing the Ardent Lord pack will only receive the Ardent Lord badge. This helps our support team understand what rewards the player should have access to in game should they experience any issues accessing or equipping said rewards.

HI there,

Your Pets can be found in game by pressing “K” to open the cosmetic menu.
The Cosmetic points are a special currency made specifically for the Cosmetic shop. Neither are available currently but will be soon.

If you are still having trouble accessing the pets attached to your account, please send our Support team a message.

Kind regards,
-Wick

Hi there,

Could you please send this request to our support team? They would be able to better assist you with this request.

Kind regards,
-Wick

Hi there,

We currently do not have any information on whether or not this will be made available in the future. While it is not an unreasonable request, I will not make any promises.

Kind regards,
-Wick

Hi there,

Welcome to the forum!

Unfortunately, since the game currently utilizes locally saved data, the only way you would be able to retrieve any lost characters or save data would be through Steam’s Cloud save if the information has been backed up. This will not be the case with multiplayer characters which will be released with Patch 0.9.
We know this may discourage you and sincerely apologize.

Kind regards,
-Wick

Hi there,

I have applied the appropriate badge to your account.

Kind regards,
-Wick

Hi there,

This support ticket was received and answered.

Kind regards,
-Wick

Support ticket was received and answered

Hi there,

Unfortunately, no. While you do own 2 sets of pets, the game doesn’t understand the duplication of them and can’t add a second one. You do still have 2 of everything else in game however. Cosmetic points included and that will be available once the shop is launched.

Kind regards,
-Wick

Hi there,

I have added the Badge to your account!

Thanks for your support,
-Wick

Hi there,

You are welcome to purchase from either shop. The only difference would be, the Steam shop would grant you access to the Ardent Gladiator supporter pack but no options for any of the others (should you be interested.)
Purchasing directly from us would give you the ability to choose from one of our many supporter packs, each with more and more in-game (and sometimes physical) rewards.

Hope this helped,
-Wick

Hi there,

We are currently in the process of activating new payment options for situations just like this one. Please bear with us while we get things up and running for you.

EDIT: The paypal function is now available.

Kind regards,
-Wick

Hi there,
We are aware of this issue and have offered a statement on the situation. Please take a look and bear with us.

Kind regards,
-Wick

Hi there,
We are aware of this issue and have offered a statement on the situation. Please take a look and bear with us.

Kind regards,
-Wick

Hi there,

Our level design team has seen this and is working on fixing the issue. While we can’t get you a Storm Breaker, we can ensure that this won’t happen anymore in the near future.

Kind regards,
-Wick

Hi there,

I have gone ahead and applied your badge.

Thanks for your support!
-Wick

Hi there,

Could you please send us a Support Ticket so we can better assist you with this issue?

Kind regards,
-Wick

Hi there,

Unfortunately, there is nothing we can do about this since all files are currently saved locally. This will not be the case once Multiplayer is released with patch 0.9 later this year.
However, the save files should also be logged into the Steam Cloud and can be retrieved this way. If you have any further inquiries, feel free to message our Support Team.

Kind regards,
-Wick