Hi All. Thanks so much for flagging this. We have shared this with the dev team to address and they are working on a solution. In the meantime, here is an immediate workaround to make the experience less frustrating.
Try to interact with the door as far back as it lets you. In the event that isn't helpful, the southwest side of the city is open to the forest and you can bypass the gates entirely.
Try to interact with the door as far back as it lets you. In the event that isn't helpful, the southwest side of the city is open to the forest and you can bypass the gates entirely.