I've been playing on-and-off since 2017 and never received any ban confirmation from the dozen+ reports filed for being called whre/slt (I am a woman), racial slurs, and homophobic slurs. With chat logs being submitted with reports now, it's unfathomable that this still happens with such regularity, completely unchecked by manual or auto bans.
Almost all of the "system works great, I get people banned all the time!" comments in this thread are coming from self-identified champs and grand champs. Does Psyonix only care about elite level players, or is the report system itself just completely arbitrary in when and how it's effective? Not sure which is worse. I might only be a diamond, but I still care about the game and how thoroughly unpleasant its community is to interact with. If the latter wasn't so rampant, the former would be a lot more approachable and fun.