@pokewise Hello there, thanks for sharing that screenshot. 😀
Please give your internet router a restart. Power cycle your console to clear its cache (turn it off, unplug the power cable, wait 5 minutes, plug it back in).
Let us know if the issue persists. Thank you! 🎮
@spookyboi_77 Hey there, spookyboi_77! 👋 We're aware of this issue and are currently investigating. Check out the Trello board for updates here:
Thanks for reporting it to us! 😁
@Roryc007 Hello, Roryc007! 👋 Could you please tell us on which platform/device you are playing on and at which point of the game your issue usually happens? Thank you!
@MOHAMMED12509 How's it going, MOHAMMED12509? We'd like you to submit a ticket so our agents can help you out with this! Click this link: and then scroll to the bottom of the page and click "Contact Us".
Hope to hear from you! 😄
Due to an issue, Account Levels earned in UEFN experiences do not contribute towards the Coldest Circle Goals.
@RichHomieQu1nnn Hey there @RichHomieQu1nnn We were able to investigate the bug that caused this unfortunate situation, and this is now fixed in a future game update.
Thank you for sharing this, and good luck in future tournaments!
@loveshugsalot Hello hi! 👋
Restart your internet modem, as well as your device. After the restarts have finished, ensure that all necessary system updates are complete for your device.
If you get the same error message, please let us know what platform and device you're playing on. Thanks!
@Stix_TBD No worries! You can send a ticket without being logged in and select a different contact email, so our agent can reach out to you. Log out of the account and instead of choosing "LOG IN" option on ticket creation screen, click the "recover it" text highlighted in blue. Thank you!
@ChiefsFan1984 Hey there, ChiefsFan1984! 😁 We'd love to help you out with your voice chat issues. Can you let us know which platform you're playing Fortnite on? 🙂
@_B_L_A_C_K_Y_ Hey there _B_L_A_C_K_Y_! Could you please tell us which color styles and/or wraps are you using with your Glitch outfit when that happens? Thank you! 🎨