@Bvnziee Hiya Cia! 😄
Try the steps listed here and let us know if the same error message persists: . Thank you!
@katagallegosra Heya 👋
Can you please let us know what platform you're playing on, please? When you say the game crashes loading into matches, does this occur each time you load into any match?
For now, give the steps here a try and let us know how it goes! Thanks! 😃
@C50_FC Hello, Frank! 👋 For issues related to your ping in Fortnite specifically, we would recommend giving this troubleshooting here a try: . If you are able to, you can try switching to a different network/Wi-Fi too, and see if the problem persists afterwards!
@maniacCopper2 Howdy! 👋
Give the steps here a try: . If you encounter the same issues again, please let us know if you see any specific error messages and what they are. Also, please let us know what platform you're playing on. Many thanks! 🎮
@GreatDankBud710 Hi, GreatDankBud710! 😁 Try restarting your router & upgrading it's firmware if you're able. You can also try setting your Wi-Fi band to either 2.4GHz or 5GHz. Try which of these gives you a stable connection!
In case that doesn't help, check this out:
@ElijahV30611649 Hey hey 🙂
For this error message, please ensure that you've completed all driver and Windows updates. After that, try and load in to the game and set the graphics to performance mode.
If you're unable to load into the game at all, please let us know. Thank you! 🔧
PSA: We have moved Tournaments from the "Competitive" Discovery row to the "By Epic" Discovery row.
Please keep this in mind when searching for the next Fortnite Tournament.
@EvanHedric38959 Heya hi there! 😁
Please follow the steps in this link to gather the necessary files for our Support Agents to investigate this issue.
You can then reach out to Player Support by following the same link, scrolling to the bottom and selecting Contact Us.
@Attacksznn Hey there, Attack! 👋 Thank you for reporting this - could you please provide us more details on this one? Please, let us know what you were doing in the game before you were eliminated and then rebooted. Thank you!
@LordKidmurr Hey there, Lord Kidmurr! 😊 All players eligible for the Air Max 1 Back Bling will start receiving their rewards June 28 (ET). You can find more information in our blog post here: 👟
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