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almost 4 years
ago -
FatsharkLev
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Hi @Ezekiel2517,
As a first port of call I’d recommend running through the potential solutions listed here:
Let me know how you get on.
Hi @Ezekiel2517,
As a first port of call I’d recommend running through the potential solutions listed here:
Let me know how you get on.
Hi @Ezekiel2517, I wanted to let you know my colleague Lev has raised this with one of our developers and hopes to have an update for you soon.
In the mean time, I was wondering - would one of you be able to briefly connect your console to a mobile data connection, only for a short period to see if the issue continues to occur? This can help in isolating the issue (but I appreciate this isn’t always an option). 
Hi @Ezekiel2517,
Thanks for checking! As you are able to play using your mobile connection, this indicates that the routing between you is incompatible. In this situation, we recommend you contact your ISP to explain this, and ask them to address the issue.
You can quote the endpoint to our backend: https://60F3.playfabapi.com
Let us know how you get on!