6 months ago - FatsharkLev - Direct link

Hi @chester.hahn313,

What is your Gamertag?

Also, does the issue persist after restarting both your Xbox and your router?

6 months ago - FatsharkLev - Direct link

Thanks @chester.hahn313, everything appears to be fine from a backend perspective.

Can you please try the following:

  1. In Xbox Settings, go to ‘Privacy and Online Safety’
  2. Go to ‘Xbox Privacy’
  3. Go to ‘View details and customize’ (if Adult defaults is selected, it should be fine but please also go to View details and customize)
  4. Under ‘Communication & Multiplayer’ make sure ‘Allow’ is selected for ‘You can join multiplayer games’

Please let me know how this goes.

6 months ago - FatsharkLev - Direct link

Hmm okay, this is admittedly quite baffling!

I’ve contacted one of our Console Developers and asked if they can take a look at this for you, and if they have any further suggestions. Due to the bank holiday weekend, I may not receive a reply immediately - but I’ll let you know as soon as I have any response.

It may also be worth contacting Microsoft Support and querying this with them, in case there is any issue with your online subscription. Though I do appreciate that you’ve mentioned you can play other games fine, they still might be better suited to assist.

Please let me know if anything changes, and I’ll be in touch as soon as I hear anything.

6 months ago - FatsharkLev - Direct link

The Console Developer replied, but they have suggested very similar. They asked if you can run through the steps similar to before but select “Adult Defaults” and confirm the switch.

Let me know if you have any luck with this. Otherwise, I hope that Microsoft Support is able to be of more help.

6 months ago - FatsharkLev - Direct link

Ahh gotcha! Thanks for the update and I’m glad to hear everything got sorted :grin:

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