[2022] KNOWN ISSUE: nonexisting_channel / Error Code: 2001

Hi @OnTour,

Can you please provide your console log from a session that the Error Code: 2001 occurred so we can take a look?

Thanks!

Thank you! We’ll investigate.

We are aware of and investigating the nonexisting_channel and Error Code: 2001 (same error) being reported.

Please help us out by including the information listed below in your report:

Issue Description:

Crash Report (If Applicable):
[Please see instructions on how to provide a crash report in the pinned Topic]

Steps to Reproduce:
[Please add the steps that can help our QA department in reproducing the issue. For example:]

1. Play Chasm Logistratum as Ogryn (Skullbreaker)
2. Attempt to pick up the second Grimoire
3. Observe Backend Error

Platform:
[Steam/Microsoft Store]

Player ID:
[Steam ID/Steam Profile URL/GamerTag]

Approx. Time of Issue & Timezone:
[MM/DD/YYYY, 00:00AM/PM] [TIMEZONE]

Upload Console Log:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide\console_logs
4. Locate the console log that corresponds with the session in which the issue occurred, by looking at the timestamps in the log names
5. Upload here

Existing reports may be merged here, to help us keep track of the issues being reported.

IMPORTANT! We have released an experimental branch in Steam, which includes:

• POTENTIAL Backend Error FIX. We understand this hasn’t worked for everybody, and are continuing to investigate
• Additional logging for internal_error (Error Code: 2007)
• Additional logging for nonexisting_channel (Error Code: 2001)
• Additional logging for various GPU-related crashes, AND A POTENTIAL FIX!

Please note that the additional logging supports our investigation and will not necessarily solve the underlying issue for you at this time. We encourage anybody with these issues to use this branch, so we can continue work on addressing these issues as quickly as possible.

PLEASE READ THE INSTRUCTIONS BELOW FULLY! THANK YOU.

1. Open the Steam client
2. Right-click Darktide in your Steam library
3. Select ‘Properties’
4. Select ‘Betas’
5. Enter the password cTYPtKTsfMDsLHAV
6. Select ‘Check Code’
7. Select the ‘None’ dropdown, and experimental - Experimental Builds should now be within the list
8. Select experimental - Experimental Builds
9. Close the pop-up window
10. A 1.8GB download should now start
11. Play!
12. Post here to let us know the outcome

This is for Error Code: 2001, or were you experiencing this prior to Error Code: 4008?

We very recently put out a problematic update to the experimental build which we have since reverted. Please restart the Steam client, stay on the experimental build, and try now!

POTENTIAL FIX NOW LIVE on the experimental branch for players impacted by nonexisting_channel (Error Code: 2001).

Already have the experimental branch selected? You might need to restart the Steam client for the download to initiate.

PLEASE READ THE INSTRUCTIONS BELOW FULLY! THANK YOU.

1. Open the Steam client
2. Right-click Darktide in your Steam library
3. Select ‘Properties’
4. Select ‘Betas’
5. Enter the password cTYPtKTsfMDsLHAV
6. Select ‘Check Code’
7. Select the ‘None’ dropdown, and experimental - Experimental Builds should now be within the list
8. Select experimental - Experimental Builds
9. Close the pop-up window
10. A +43.4MB download should now start
11. Play!
12. Post here to let us know the outcome

To anybody still experiencing Error Code: 2001, could you try disabling Portrait Rendering?

You can do this via ‘Settings’ → ‘Interface’: