[2019] Random crashes

The crashes you’re experiencing are called Access Violations which unfortunately can occur for a variety of reasons. We have a list of potential solutions here.

Hi there,

I’m very sorry about the issues you’re facing and I apologize for the non-existent response from us. It’s been a very busy time internally, but I know that’s not an excuse.

I also very much appreciate the lengths you’ve gone to for providing information and trying to resolve this issue.

Unfortunately, I don’t have a firm answer or suggestion to give you, which I’m sure is disappointing. I’ve looked at your crash reports and while I see the error it’s reporting, I can’t see the reason why it’s occurring. I’ll pass on the files to a developer as well to confirm, but there doesn’t seem to be a ton of actionable information.

It looks like you’ve tried everything from what we normally recommend in this case, except for perhaps one thing: have you tried playing the game on the lowest graphics settings you can? (i.e. Master Quality turned down, as well as everything else).

Obviously that’s not a way we can expect you to play the game, but it would be helpful in determining if the problem is potentially caused by a specific graphical feature. For example, I’ve seen some reports of turning off anti-aliasing helping stability, but I haven’t confirmed that and it certainly seems like it could just be placebo. But, it should be easy to try.

We do have a potential fix for crashing issues we’ve seen on Nvidia graphics cards coming in our next patch, Beta 0.8, but it doesn’t seem to match the errors you’re reporting. Regardless, I would definitely appreciate you trying out that update when it is available.

I don’t imagine you kept the RX 5700XT, but we did find and resolve the most prominent crashing issue that was affecting AMD graphics cards back in June. I don’t think that helps you now, I’d just like to provide you with some evidence that we don’t completely ignore crashing issues. We certainly do need to improve though.

I think that’s about all I can offer at the moment, but I’ll pass this along. Again, my apologies for the situation.