over 5 years ago - FatsharkJulia - Direct link

Locking post as I’ve responded to your query via the Support Portal - my reply may be in your ‘Spam’ inbox. :slight_smile:

almost 5 years ago - UbiYubble - Direct link
Moving to Support!
about 4 years ago - Drennon - Direct link
Hey,

Can you please refer to the support guide for assistance? https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load If it doesn't help, then please contact me.
over 3 years ago - AndrewT - Direct link
Has the game ever run successfully on this computer? Or never?

IF IT USED TO RUN:
Please do a full **clean** re-install:

- move any valued save games elsewhere, and user_empire_designs.txt from /Documents/Paradox Interactive/Stellaris/ if you have made any custom empires or races.
- "uninstall" in Steam-Stellaris
- manually delete both the Steam/SteamApps/common/Stellaris AND Documents/Paradox Interactive/Stellaris folders
- re-install game in Steam, run a Steam Verify when done.
- add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.
- start the game with no mods active and test

In particular you need to make sure there are no files or folders left under either the Steam Stellaris or Documents Stellaris locations, before installing again.



IF NEVER:
Install ALL these Microsoft modules:

Download Microsoft Visual C++ 2015 Redistributable Update 3 RC from Official Microsoft Download Center

www.microsoft.com www.microsoft.com

Download DirectX End-User Runtimes (June 2010) from Official Microsoft Download Center

www.microsoft.com www.microsoft.com (run dxsetup.exe after extracting from this download)

THEN go here:

The latest supported Visual C++ downloads

This article lists the download links for the latest versions of Visual C++. support.microsoft.com support.microsoft.com And run the x86 and x64 installers there.

Add stellaris.exe to the exceptions list of your antivirus app; ESPECIALLY if you have Windows Defender, add it to the Ransomware "Apps Allowed Through" list.

Also if you have FRAPS or the MSI Gaming App or Rivatuner installed, disable it as it clashes with this game.


If that doesn't help:
DXDIAG is a program you run from the Windows search box on the task bar. After running it will open a window and start collecting info with a progress bar in the lower-left corner. When it completes click the 'save all information' button and save it to a file then attach that file here.

Please attach your Documents/Paradox Interactive/Stellaris/settings.txt and pdx_settings.txt .
From your Documents/Paradox Interactive/Stellaris/logs/ folder, attach system.log , error.log , exceptions.log  
over 3 years ago - AndrewT - Direct link
The game gets Windows error c06d007e but I cannot see what could cause that, Googling it does not give me any useful info on what it even means.

Do CK2 and EU4 run okay on this machine?  
over 3 years ago - AndrewT - Direct link
That would tend to point to the newer Windows VC++ modules that those older games don't need, but that error doesn't match what I'd normally see for that situation.

Does this Windows repair tool find anything to fix?

Use the System File Checker tool to repair missing or corrupted system files

Describes how to use the System File Checker tool to troubleshoot missing or corrupted system files in Windows 8.1, Windows 8, Windows 7 or Windows Vista. support.microsoft.com support.microsoft.com  
over 3 years ago - AndrewT - Direct link
I don't know then, I'm running out of ideas short of a Windows reset/reinstall.

Does the Windows Update app find anythign to install?  
over 3 years ago - AndrewT - Direct link
That is a shame. How do you feel about a Windows Reset?  
over 3 years ago - AndrewT - Direct link
You are right, but on the other hand I have been unable to determine what problem in Windows could trigger that error. If you have any access to Microsoft or Windows support perhaps they can help with that?  
about 3 years ago - CO_Avanya - Direct link
We'll need to have a look at the output_log.txt to see what's happening and where the problem is. Steam isn't great for support as we can't attach files here, so I will need you to make a post on the official support & bug forum here:
https://forum.paradoxplaza.com/forum/forums/support-bug-reports.879/

The output_log.txt is found in the Cities_Data folder where the game is installed. The easiest way to find it is right-clicking on the game in your Library, select Properties, find the tab Local Files and click Browse.

You can attach the log directly to the forum post and we'll have a look and see what's up.
about 3 years ago - CO_Avanya - Direct link
Just attach the file itself, so we have the whole thing.
about 3 years ago - CO_Avanya - Direct link
No, the log is usually quite big. We really need the actual .txt file. You can attach it to the post like a screenshot or any other file. The forum accepts .txt files no problem.
about 3 years ago - CO_Avanya - Direct link
Great! It might be a little while before someone has a chance to look into it, but you should have a reply within a day or so.