Original Post — Direct link

I've been off Division2 for like 8 months or so, and it was because the game was constantly crashing. This game has always been a game of luck with crashes since the day it was released, and the dev team has been a disaster at fixing it. Every fix they did fixed one thing and broke 3. So i decided to take some time off, hoping that maybe, just maybe they might actually fix this mess. Now, many months after i return. Decided to do a new character. Game crashed during character creation. Started again - game crashed during the intro to DC video. Started again - game crashed during the white house shooting at the beginning of the game - with tones of stuttering. Almost a year ago the mess was crashing every hour or so, but now - my god this is a disaster. I really wanna play this game, and i really really wanna like it, but incompetence behind it just wont let me... And if you find my message insulting than maybe you should also find my money insulting since i payed for the expack and ALL the Season passes. For so much money spent the only reward i get is frustration, no actual game time and for 3 years a tone of serious and utterly disappointing incompetence.

Edit - tried a 4th time to play it - cause you know - i have this old fashion idea apparently alien to the devs of getting value out of my money - game crashed like 20 min into the game before i reached the Theater Settlement. This is just an insult to the player at this point.

about 5 years ago - FatsharkJulia - Direct link

Unfortunately it’s not clear why these crashes are occurring, so it’s a shot in the dark but I’d recommend that you run through the solutions listed here.

almost 3 years ago - Ubi-Keo - Direct link

Hi @smeu_calin and welcome to the forum.

I'm sorry to hear that you are still experiencing crashes in The Division 2 after taken sometime off from the game.

Can you go through the PC troubleshooting steps in the support article here as there have been known to help resolve issues such as games not launching, crashes, freezing, FPS drops and much more.

Please confirm if these steps help to resolve the issue.

almost 3 years ago - Ubi-Keo - Direct link

@smeu_calin Thanks for your reply.

I would still recommend going through the PC troubleshooting steps before you decide to reinstall the game to see if it helps.

However, if those steps or reinstalling the game does not resolve the issue then please let us know and we can create a support case for you to investigate further.

almost 3 years ago - Ubi-Keo - Direct link

Hi @tk105 I'm afraid that we must always go through basic PC troubleshooting first as this can sometimes help to resolve a players issue.

However, if the issue persists we would then create a support case and investigate further by gathering a players system files and try further troubleshooting.

If all troubleshooting is exhausted and no issues can be identified then the issue will either be escalated or we will gather as much information as we can and report it to the development team so that they can investigate.

almost 2 years ago - SLG-Dennis - Direct link
Please send a DXDiag file and a client logfile after a crash occured to [email protected]. You can find the log by following this link: https://github.com/StrangeLoopGames/EcoIssues/wiki/Getting-the-Eco-game-log-file