over 2 years ago - EA_Kent - Direct link

@AlwaysJuke 

 

Thanks for following up!

 

Have you tried changing your DNS to see if that makes an difference at all? I've seen some cases where that can help with similar issues. 

 

You can update the DNS through the Windows TCP/IP Settings. Choosing the Manual option will let you enter a DNS of your choice. I've seen several reports recently that the public Cloudflare DNS (1.1.1.1) has been helping. 

 

If you're able to give that a shot please let me know how it goes. Thanks!

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over 2 years ago - EA_Kent - Direct link

@AlwaysJuke 

 

Thanks for giving that a shot as well. 

 

What happens if you start up your PC in a Clean Boot before launching Apex Legends? If there's anything else running that could be related to the lag spikes that may help narrow it down. 

 

For more details on how to set up a Clean Boot check out the EA Help website. If you're able to give that a shot please let me know how it goes. Thanks again. 

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over 2 years ago - EA_Kent - Direct link

@AlwaysJuke 

 

Gotcha, thanks!

 

Would you mind sending us a DxDiag when you've got the chance? You can find more details on how to pull one up at the EA Help website. Once you have the text file please attach it to this thread. Thanks again!

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over 2 years ago - EA_Kent - Direct link

@AlwaysJuke 

 

Thanks! I appreciate that. 

 

Nothing really stands out in the DxDiag, like you said. Have you been keeping an eye on your CPU usage while Apex Legends is running? Are you seeing anything out of the ordinary there? 

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about 2 years ago - FatsharkJulia - Direct link

I’m really not sure on this one. I don’t think it would correlate with the update to Easy Anti-Cheat as I would expect it to be more of a widespread complaint otherwise but I won’t rule it out!

Steam was a bit unstable yesterday, I wonder if that could have something to do with it. See how it runs today perhaps.

over 1 year ago - UbiMark - Direct link
Hello Neskess,

Thanks for reaching out and I'm sorry to hear that your game keeps lagging.

Can you please perform all of the troubleshooting steps listed in this article?[www.ubisoft.com] This will ensure that your connection to our services is optimal.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support