[2019] WoWS Mac Wrapper Bugs and Feedback Thread

Dear Captains,

I just posted this article that should address your concerns. We had a lot of reports but still not so many information from you in order to tell if that a 100% solution.

Please note that other this recent issues there are some other MacWrapper related issues that might appear on some Mac configurations and even if this solution is working, we're unable to resolve all of them just with one fix.

Please feel free to submit a ticket to support if you have any other ticket. Be prepared to provide some information regarding your Mac. There more information you provide initially the easier it will be for us to understand your issue.

Hello @Texas_Vet,

I'm sorry for the "silence". I appreciate your feedback and we'll work on improving communication.

We're currently collaborating with CodeViewers to develop a major Wrapper update that should resolve the majority of crashes and other issues reported here.

Additionally, we're working with our development team to establish a process to support CS tickets and escalate more complicated cases directly to QA. We'll get back to you with more details shortly.

Thanks everyone for your reports and your help to make our MacOS wrapper better. I am one of the WoWs developers who is working on Mac issues atm. Please PM me so I can try to help you with solving crash/freeze issues.

The second PT sessin of 0.8.3 will be started at Thurday 11th.

Hello!

Do you have client crashes on PT client too? What graphic settings did you set?

Here a small instruction how to participate on Publictest:

1. You need to register PT account here:

https://pt.worldofwarships.ru/registration/en/

2. Please install this WGC wrapper (replace yours' if you have one):

http://www.mediafire.com/file/xm5lp05859y2cnh/wargaminggamecenter-3.1.0_beta4.dmg/file

3. On this screen click on "World of Warships" game

https://gyazo.com/381dda435f2092f13a7256f330bd2f68

If you have installed WoWs in WGC already, please click "Installed additional game instance" button:

https://gyazo.com/b6dd8cdc1da6d5b028591e4e0faf5e65

4. In opened windows select Region: Public Test

https://gyazo.com/b67a9bbe4082436ac6af6b16865b1125

5. Click Accept&Install button

6. Look at the top-left corner of WGC. If you haven't installed WGC you will see "Log In" button:

https://gyazo.com/e68026afa7cfce44120efea098585bdd

7. If you have had WGC before, you will see your account there:

https://gyazo.com/a98bda37cd83f9b3449df9a74eb88454

8. Click "Add account" and select "Region: Public Test". You will see this window:

https://gyazo.com/7c7752886c724ee489af2784e3281842

9. Use your Public Test account that you have registered in the first step (register at https://pt.worldofwarships.ru/registration/en/ or you can create account by using "Create account" button in WGC https://gyazo.com/e3a4975a4e79e126f90f4d248420717e, but Region SHOULD BE Public Test)

10. That's all. Start Public Test client using your PT account and you will be logged in successfully :)

PT will be available today, at 16:30 UTC (GMT). You cannot login to PT client now. Please wait a little bit :)

0.8.2 is not stable enough because Mac computers have not very strong integral video adapters (Intel HD in most cases). Because of this our client is relocating missing video memory to RAM and client could be crahed at any time because of Out Of Memory (OOM) issue. Right now WorldOfWarships.exe is a 32 bit application that cannot use more than 4G of RAM. Even if your system has 16G RAM it doesn't matter, because of 32bit appliation.

In 0.8.3 we have released bin64 application of World of Warships. It means that all OOM should be gone if you have enough of RAM on your Mac computer. In addition, CW team is working on big update for WoWs MacOS wrapper (the link I sent in Step.2 in the message above). It is not final yet, but we are working together to make it stable enough for every Mac player.

Bacause of these two news (0.8.3 with bin64 and wrapper update) I am asking you guys to test our game before release, on Public test server. It will not affect you production account at all (pink status or something else). And if you will get any crashes or other issues I am asking you to tell me about them so we could fix them ASAP.

Extremely sorry, but previous dmg file is corrupted :( Please redownload the wrapper again:

http://www.mediafire.com/file/xm5lp05859y2cnh/wargaminggamecenter-3.1.0_beta4.dmg/file

@RedBarchetta3, Yes, these accounts are the same. PT will be ended Monday Apr 15th at 15:00 UTC

Could you please try to play on Public test server on your Mac?

You can find instruction how to do it on the previous page

Could you please share some screenshots with me? And send me the screenshot of the window "About this Mac".

Thank you!

Hello!

Please use the laters wrapper I have attached to my "Public test install instruction". This message has been pinned to this forum thread

Guys, thanks a lot for your feedback and some really useful information about WoWs wrapper. I will redirect all data to CW team.

Please open Finder -> Documents. There you can find "Wargaming.net Games" folder. Go there and you will find WoWs game folder.

You can make screenshots using "comand+sh*t+3" hotkey. All screenshots will be stored on the Desktop.

You shouldn't notice any difference between WGC and Launcher. BTW, WGC wrapper is much-much more table that Launcher's' one, so it is stringly recommended to use it.

Yes, better to use WGC rapper

PT client has enabled replays by default. You should find replays in "~/Documents/Wargaming.net Games/World_of_Warships_PT/replays/". Or please try to find them in "bin64" folder: "World_of_Warships_PT/bin64/replays/"

As I know there is no "Screenshot" button on MacOS keyboards. So, I do not know how you can make screenshots in Game except using another keyboard or using MacOS hotkey Command+Shift+3

Or you can just remove broken link in Documents and start WGC again. It will recreate it again and it will fiix the issue :)

With 0.8.3.0 that will be released in a few days (Apr 24-25)

Current wrapper is not stable at all. But we will release the new one very soon. Till then please use this beta wrapper:

http://www.mediafire.com/file/xm5lp05859y2cnh/wargaminggamecenter-3.1.0_beta4.dmg/file

Ahoy,

Is this the only ship you experience this screen on?

Also, can you do the following?

- Lower the graphics settings to "Minimal"

Relaunch and see if there any improvements. If it looks better we can slowly dial it up one step at a time until this is reproduced.

Can you perform a "check and repair" of the game client and then try relaunching the game?

Dear captains,

The new version of Mac wrapper was just released. Make sure to download and install it from the Portal.

You might see a warning message that you're trying to open an application from an unauthorized developer which is pretty common when you're trying to install any software from outside of the App Store. Just hold down the Control key on your keyboard while you click and select Open after that.

This Mac Wrapper version is released to address stability issues and the majority of crashing/launching issues. Please provide your feedback so that we could pass it along straight to the development team.

Sure thing. Click here to download!

Ahoy Fleet!

If you wish, you can PM me your system information for your Mac.

Please do not share this information on this thread as it contains private/personal information.

#anchorsaweigh

Thanks for the update, @gavin_09 hopefully when you get your system up and running you can also give this a try as well.

Hello everyone!

We have finally released WGC wrapper. You can download the latest version on official website:

https://worldofwarships.com/en/content/game/

Please try this one and let me know whether it works or not.

If you are using WGC already just replace old one with the newest one. If you have "World of Warships.app" just install WGC and import your game in it. You can delete World of Warships.app then

Yeah, we are still working to make WoWs on MacOS more stable and comfortable. Thanks for the feedback!

Both issues are known. CW team is working on fixing both of them

Could you please tell me the version of WGC you have installed? Select your app and press "Space" button. You can find version there or just send me sreenshot of the window. Thanks in andvance!

Could you please tell me the version of WGC you have installed? Select your app and press "Space" button. You can find version there or just send me sreenshot of the window.

And please send me WGC logs. You can find them here:

~/Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64⁩/drive_c/Program\ Files(x86)/Wargaming.net/GameCenter/logs

Thanks in andvance!

Could you please tell me the version of WGC you have installed? Select your app and press "Space" button. You can find version there or just send me sreenshot of the window. Thanks in andvance!

Could you please send me screenshot of this window?

How often do you have such freezes?

Do you have these crashes every first battle? Could you please try to run the game in debug mode so we will collect more data about crashes? Please PM me so I could give you the instruction how to do it.

Could you please try to run the game in debug mode so we will collect more data about crashes? Please PM me so I could give you the instruction how to do it.

There is no way to run WG Check on OSX (for now) :(

Could you please send me screenshots of these issues with texts?

As I can see the only issue that still bothering OSX players is constant crashes. Other issues could wait till crashes will be fixed. But the problem here that Mac computers are much different than PC one with the same hardware. At the same time WoWs (and other WG games on Mac) are working uner Wine. Crash files are almost useless because of Windows emulation. It means that at this moment we cannot fix all these crashes without player's' help.

This is why I need your help to make our game much better on OSX.

Known bugs on OSX:

1. Battle crashes/freezes

2. Low FPS on some Mac computers (need more info about Mac hardware)

@njroc, you have very long battle loading issue, right? The client is not freezing os something else? What game settings do you have?

@awesomeartichokes, yeah, I am talking with devs about compensation for Mac players. I will try my best to do it as soon as we can.

@Rick_Elmore, could you please try to run the game in debug mode?

1. Open Terminal application

2. Paste this command:

cd Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Games/World_of_Warships_NA/bin64

3. Then this:

/Applications/Wargaming.net\ Game\ Center.app/Contents/SharedSupport/wargaminggamecenter/Wargaming.net\ Game\ Center/wine --debugmsg=fixme+all WorldOfWarships64.exe 2>> ~/Desktop/wows.txt

When you catch crash/freeze issue please compress file wows.txt that could be find on Desktop and send it to me.

Thanks in advance!

Please send me screenshot of "About my Mac" window.

could you please try to run the game in debug mode?

1. Open Terminal application

2. Paste this command:

cd Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Games/World_of_Warships_NA/bin64

3. Then this:

/Applications/Wargaming.net\ Game\ Center.app/Contents/SharedSupport/wargaminggamecenter/Wargaming.net\ Game\ Center/wine --debugmsg=fixme+all WorldOfWarships64.exe 2>> ~/Desktop/wows.txt

When you catch crash/freeze issue please compress file wows.txt that could be find on Desktop and send it to me.

Thanks in advance!

I will sent you PM message with detailed instructions.

Please send me screenshot of "About my Mac" window.

How often do you have these crashes? Thanks, we will check voice chat functionality on Mac!

Are you asking about our plans to make WoWs for Mac instead of WoWs OSX wrapper?

Version 3.1.6 has been released. Please redownload it from the official website to be sure that you have the latest version.

This version fixed an issue with "developer cetrificate" error. Now you can run app withour any problem.

Also it has some other perfomance fixes for WoWs.

Please install it and let me know whether it works or not!

Thanks everyone for feedback! We are focused on resolving issues with crashes but I need your help.

I can guarantee that every user in this thread who is helping with feedback and other issues will be rewarded

Could you please try to run the game in debug mode and send me logs after crash?

1. Open Terminal application

2. Paste this command:

cd Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Games/World_of_Warships_NA/bin64

3. Then this:

/Applications/Wargaming.net\ Game\ Center.app/Contents/SharedSupport/wargaminggamecenter/Wargaming.net\ Game\ Center/wine --debugmsg=fixme+all WorldOfWarships64.exe 2>> ~/Desktop/wows.txt

When you catch crash/freeze issue please compress file wows.txt that could be find on Desktop and send it to me.

Could you please try to run the game in debug mode and send me logs after crash?

1. Open Terminal application

2. Paste this command:

cd Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Games/World_of_Warships_NA/bin64

3. Then this:

/Applications/Wargaming.net\ Game\ Center.app/Contents/SharedSupport/wargaminggamecenter/Wargaming.net\ Game\ Center/wine --debugmsg=fixme+all WorldOfWarships64.exe 2>> ~/Desktop/wows.txt

When you catch crash/freeze issue please compress file wows.txt that could be find on Desktop and send it to me.

Could you please try to run the game in debug mode and send me logs after crash?

1. Open Terminal application

2. Paste this command:

cd Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Games/World_of_Warships_NA/bin64

3. Then this:

/Applications/Wargaming.net\ Game\ Center.app/Contents/SharedSupport/wargaminggamecenter/Wargaming.net\ Game\ Center/wine --debugmsg=fixme+all WorldOfWarships64.exe 2>> ~/Desktop/wows.txt

When you catch crash/freeze issue please compress file wows.txt that could be find on Desktop and send it to me.

Looks extremely strange!

Please send me client (python) logs. You can find them here:

Documents/Wargaming.net\ Games/World_of_Warships_NA/profile/python.log (and python_1.log, python_2.log).

And send me screenshot of the "About My Mac" window, please.

Thanks in advance!

Very strange issue with rendering. I will check it, but send me screenshot of the "About My Mac" window, please.

Thanks in advance!

Yeah, we know about issue with mouse cursor. But it is common issue for some MacOS applications and we haven't find a way how to fix it on other ways. But CW team is still searching for a way to fix it.

Thanks a lot for you great work! We will integrate these scripts plus some more scripts that could help players to send us additional data (like python.log, screenshots etc). I will reset your pink status and send you some reward for your great help!

Could you please try to do these steps:

1. Open Terminal application (you can find it using Spotlight)

2. Paste this command:

rm -rf ~/Library/Application\ Support/Wargaming.net\ Game\ Center/ ~/Library/Application\ Support/World\ Of\ Warships/ /Applications/Wargaming.net\ Game\ Center.app/ /Applications/World\ Of\ Warships.app/ ~/Documents/Wargaming.net\ Games ~/Documents/WoWs

3. Download and install the latest WoWs wrapper from official website:

https://worldofwarships.com/en/content/game/

Please let me know whether it works or not!

Please try this path then:

~/Documents/WoWs/profile/python.log (python_1.log)

Only way is to launch the game in debug mode and send me debug logs then. One of these scripts should help:

debugwows.sh

debugwowsNA.sh

Open terminal and use these commands:

chmod u+x ~/Downloads/debugwows.sh

chmod u+x ~/Downloads/debugwowsNA.sh

Then you can launch it using terminal (Open with Terminal)

Yeah, I know this. But A lot of Mac users do not know how to use Finder properly (and I am not even talking about Terminal). So I am trying to give not much information on the first step :)

Thank you for your help!

Yeah, knownissue with mouse cursor capture for a lot of applications on the latest OSX. If you want to fix it you need to add Wargaming.net Game Center.app here

Thanks a lot for these logs!

Thanks a lot for these logs!

Strange... Please try to remove all WoWs data from you Mac.

1. Open Terminal application (you can find it using Spotlight)

2. Paste this command:

rm -rf ~/Library/Application\ Support/Wargaming.net\ Game\ Center/ ~/Library/Application\ Support/World\ Of\ Warships/ /Applications/Wargaming.net\ Game\ Center.app/ /Applications/World\ Of\ Warships.app/ ~/Documents/Wargaming.net\ Games ~/Documents/WoWs

3. Download and install the latest WoWs wrapper from official website:

https://worldofwarships.com/en/content/game/

Thanks a lot!

CW team have a theory how to fix these crashes. I will share test build with you ASAP

Please try this version and let me knw whether it works or not:

https://drive.google.com/file/d/1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp/view?usp=sharing

Could you please download the lastest version of OSX WGC wrapper from official website? Because all bugs you mentioned above is actual for 3.0 version, but not from 3.1.6.

Also, you can try 3.1.6 test version (almost 3.1.7) that could fix some issues and crashes:

https://drive.google.com/file/d/1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp/view?usp=sharing

Please try this version and let me knw whether it works or not:

https://drive.google.com/file/d/1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp/view?usp=sharing

Please try this version and let me knw whether it works or not:

https://drive.google.com/file/d/1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp/view?usp=sharing

It is not necessary but would be usefull if crashes are still there

Yep, two icons in a knownissue in this build. Thanks a lot for the feedback!

Do you have low FPS or other perfomance issues with sound problems? Or just sound one?

Could you please try this version of wrapper?

https://drive.google.com/file/d/1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp/view?usp=sharing

What is happening when you trying to open WGC?

Audio issues is common issue with Windows WoWs. They will be fixed in future versions

Yeah, FPS issues (expecially wuth CVs) are known to CW team. And we will try to fix it right after crashes issues.

Glad to hear! It means that we can release this version soon :)

Yes, we will release 3.1.7 soon

Yeah, WGC wrapper should autoupdate itself from 3.1.6 to 3.1.7, but I am still recommend you to download the latest version from official site by yourself.

3.1.7 have some fixes for crash and perfomance issues but it is not solving them all. We will continue to work on making it better in future versions

We will release 3.1.7 soon. It should help and it has some perfomance improvements. It could increase FPS for some configurations.

3.1.7 is not released yet. Will be later today.

3.1.7 has been released. Please check that your 3.1.6 has been updated to 3.1.7 or just download the latest version from official website:

https://worldofwarships.com/en/content/game/

Pushing CW team, thanks for the information!

Nothing happened on start or did you have any error/crash windows?

Is it happening on starting WGC application, right?

Could you please try this steps?

1. Install 3.1.7

2. Rename this folder to any other name:

~/Library/Application Support⁩/⁨Wargaming.net Game Center⁩

3. Try to launch WGC application

Is it works?

P.S.: please return the folder back to avoid re-downloading games from the scratch

3.1.8 will be released very soon that should fix that issue

3.1.8 will be released very soon that should fix that issue

3.1.8 will be released very soon that should fix that issue

Sounds strange because it is the same version that I gave for test about a week ago. And almost all players said that it had reduced amount of crashes. Another part of players said that nothing changed. And it is really strange that it became worse.

We will release 3.1.8 soon and I hope it could improve situation.

Please check this version 3.1.8. If it works please let me know and we will release it asap.

Please download the latest 3.1.8 version from the official website:

https://worldofwarships.com/en/content/game/

Yes, all WoWs websites are offering NA WGC build because it doesn't matter for WGC what region it is. But WoWs never offered any other WGC build except NA one. It means that you downloaded EU build not from WoWs website but somewhere else.

There is no option to watch replays at this moment. I will ask CW team could it be done in the future.

Please use 3.1.6 version that should work for you (reject autoupdate):

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-eu.dmg

Yeah, this is knownissue with the highest proirity, but we still not have enough data to solve it. What WGC.app version are you using? 3.1.8?

Please try this version (reject autoupdate):

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg

Could you please tell me what is happening when you trying to launch the game in 3.1.8? Did any window or error appear? I will ask CW team to make 3.1.9 the same as 3.1.6 that works for all players (at least I didn`t notice any report of game not launch)

Please use 3.1.6 instead of 3.1.0

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg (reject autoupdate)

Please try this version (reject autoupdate):

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg

Hello, we are working on fixing this issue. I will let you know when it will be ready. For now you can use this build (reject autoupdate):

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg

Please try this version (reject autoupdate):

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg

Please try this version (reject autoupdate):

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg

Please try this version (reject autoupdate):

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg

Please try this version (reject autoupdate):

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg

Please try this version (reject autoupdate):

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg

Please change realm to NA one:

https://gyazo.com/043564426e6a6257a69e93dfd3b54aaf

http://dl-wows-gc.wargaming.net/projects/MacOS/wgc/3.1.6/wargaminggamecenter-na.dmg

Looks like you have installed EU client instead of NA one.

Click here:

https://gyazo.com/819ac02d786372ac0e5301229107ebfa

Then click "Install additional game instance".

Select "NA" in the opened window:

https://gyazo.com/285fcd18b6e07fda1f44a2687459cd2d

You can delete old (EU) client if you don't need it.

Please try this version:

3.1.9

Please try this one:

https://drive.google.com/open?id=1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp

Please redownload the latest 3.1.9 version from website:

https://worldofwarships.com/en/content/game/

3.1.9 is totally the same as 3.1.6

It is strange that you have crashes on 3.1.9 more often then on 3.1.6. I will ask CW team about it

Hello!

These bugs could be reproduced on weak GPU or when you have old graphic drivers. Please update your MacOS version to the latest version and let me know whether it helps or not.

Thanks!

yeah, sound issues will be fixed in future versions, Sorry for this :(

Yeah, these issues are known for PC version too. It is not wrapper bugs. We are working on them, thanks for the feedback!

Please do selected steps:

1. Open Terminal application (you can find it using Spotlight)

2. Paste this command:

rm -rf ~/Library/Application\ Support/Wargaming.net\ Game\ Center/ ~/Library/Application\ Support/World\ Of\ Warships/ /Applications/Wargaming.net\ Game\ Center.app/ /Applications/World\ Of\ Warships.app/ ~/Documents/Wargaming.net\ Games ~/Documents/WoWs

3. Download and install the latest WoWs wrapper from official website:

https://worldofwarships.com/en/content/game/

Sorry, but we can't do anything with it because 0.8.5.0 has a lot of technical updates in it that are now working good enough with really old GPU :(

Could you please send me these files:

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/preferences.xml

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/profile/python.log and python_1.log

New version that is totaly the same as 3.1.6 will released soon. You can try it now, but it doesn't has developer signature (you will get error on launch that this application is not signed):

3.1.6.1 (as 3.2.0)

Please try this test build:

https://drive.google.com/file/d/1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp/view?usp=sharing

Yeah, because this is test build based on 3.1.6 version

We need to return back the quality of "3.1.6" version first because with any types of compensation are useless when we still have so much issues

You should understand that tech core of the game is improving from version to version. WoWs 2017 and WoWs 2019 are totally different games. But wrapper is not a solution with guaranteed quality. It is updating much more rare than the game. This is why we need player's' support to improve this quality.

@awesomeartichokes, compensations/rewards should be sent very soon

All issues that you have described above is not "wrapper" issues. Looks like you have overloaded hdd/ssd that could be the reason of big time to get into game and the reason of sound issues.

"Team chat no longer functions during games. If another player communicates with me, I cannot respond." - what chat do you meant here? Battle chat or chat at the dock?

What kind of issues do you have? Please add more details

Thank you for the report! We will check it

Is it happening every battle? Please tell me average time of the issue and send me these files:

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/profile/python.log

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/profile/python_1.log

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/profile/python_2.log

The most valuable files will be generated in debug mode. Use this command in Terminal application:

/Applications/Wargaming.net\ Game\ Center.app/Contents/SharedSupport/wargaminggamecenter/Wargaming.net\ Game\ Center/wine --debugmsg=fixme+all Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Games/World_of_Warships_NA/bin64/WorldOfWarships64.exe 2>> ~/Desktop/wows.txt

If game will crash or freeze please send me these files:

~/Desktop/wows.txt

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/profile/python.log

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/Reports (all files from here)

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/crashes(all files from here)

And from bin64 folder:

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/bin64/profile/python.log

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/bin64/Reports (all files from here)

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/bin64/crashes(all files from here)

Please send me screenshots of these polygons. And try to update your OSX. It could update your GPU drivers as well.

So, about 200% is normal situation for Mac. On OSX 100% means one core, so if you have a quad core with hyperthreading it can go as high as 800%. Yeah, it is confusing...

200% sounds about right. it means two cores are used. I've seen it between 120% and 300% depending on settings and hardware. If the game is GPU limited the CPU utilization goes down. vsync or fps limits reduce it etc

If I remember right there are 4 threads that are doing real work, and they more or less sum up to 200%.

About kernel_task I recommend you to read this:

https://macperformanceguide.com/blog/2017/20170811_1333-kernel-task-using-all-cores.html

It is not a single core. Like I said above one core is 100%. Is you have 200% - it means that 2 cores are busy. And this kind of "load" is acceptable for Mac

Yeah, overheating is one of the most popular Mac problems. They are not designed to play heavy games and they do not have good coolers inside. I know so much stories about bad cooling systems in Mac... Because of overheating you have hernel_task over 300-500%, because it is trying to cool you computer.

CW is aware of this Mac issue and trying to make improvements in the wrapper.

FPS issue is well known on the wrapper and it is 2nd priority issue (1st one is to fix the crashes). CW team are working on improving the situation but till than I recommend you to minimize your graphic settings.

Please try to launch the game in debug mode. Open Terminal and start the game using thus command:

/Applications/Wargaming.net\ Game\ Center.app/Contents/SharedSupport/wargaminggamecenter/Wargaming.net\ Game\ Center/wine --debugmsg=fixme+all Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Games/World_of_Warships_NA/bin64/WorldOfWarships64.exe 2>> ~/Desktop/wows.txt

If game will crash or freeze please ZIP and send me these files:

~/Desktop/wows.txt

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/profile/python.log

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/Reports (all files from here)

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/crashes(all files from here)

And from bin64 folder:

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/bin64/profile/python.log

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/bin64/Reports (all files from here)

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/bin64/crashes(all files from here)

Please run the game in debug mode and send me wows.txt file from the desktop. Sorry but usual game files doesn't have enough information to find out the issue.

And one more. Please make screenshot of Activity Monitor with World Of Warships process. You have extremely a lot of crashes. I am starting to think the problem could be started on integrated GPU (intel HD) instead of dedicated one (Radeon Pro 560).

Please try to launch the game in debug mode. Open Terminal and start the game using thus command:

/Applications/Wargaming.net\ Game\ Center.app/Contents/SharedSupport/wargaminggamecenter/Wargaming.net\ Game\ Center/wine --debugmsg=fixme+all Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Games/World_of_Warships_NA/bin64/WorldOfWarships64.exe 2>> ~/Desktop/wows.txt

If game will crash or freeze please ZIP and send me these files:

~/Desktop/wows.txt

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/profile/python.log

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/Reports (all files from here)

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/crashes(all files from here)

And from bin64 folder:

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/bin64/profile/python.log

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/bin64/Reports (all files from here)

~/Documents/Wargaming.net\ Games/World_of_Warships_NA/bin64/crashes(all files from here)

Please send me client logs that you can find in ~\profile\ folder (python.log, python_1.log)

Sorry but there is no way to watch replays on MacOS at the moment.

Are you using the newest beta OSX version?

WGC cannot be run on 10.14.5, but we will fix it soon

As I said before I need debug logs that could be collected only if you run WoWs in debug mode. I need this wows.txt file from the desktop.

Open Terminal and start the game using thus command:

/Applications/Wargaming.net\ Game\ Center.app/Contents/SharedSupport/wargaminggamecenter/Wargaming.net\ Game\ Center/wine --debugmsg=fixme+all Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Games/World_of_Warships_NA/bin64/WorldOfWarships64.exe 2>> ~/Desktop/wows.txt

If game will crash or freeze please ZIP and send me this file:

~/Desktop/wows.txt

Yeah. I have asked CW team to make debug application that will run game in Debug mode by default with less amount of logs to provide better performance in debug mode.

There is only "bin64/reports" folder there. No "wows.txt" file from desktop. Or I can't find it

The latest wrapper update was for WoT only. It doesn't affect WoWs at all.

As I said above, we are working on creating additional WGC_debug.app that will run applications in debug mode with additional logs that could help us to solve these freeze/crash issues

Hello!

The latest WGC update (not wrapper update) broke wrapper for some Mac computers with Intel GPU cards. CW and WGC teams are working on fixing the issue already.

WGC should be fixed soon.

Sorry for inconvenience!

Everyone with WGC crash issue! Please try this test build:

https://drive.google.com/file/d/198ySqKzwRXVr9Vk8wP3v_I3kQovWDT-c/view

It will create log files on Desktop. Please send me them if it won't fix your issue.

Please try test build

https://drive.google.com/file/d/198ySqKzwRXVr9Vk8wP3v_I3kQovWDT-c/view

Please try this version:

https://drive.google.com/file/d/1GUca73rPr5u_VRn48TPbUqIXbLKm0689/view

Nice! Thanks for your feedback!

It means that "future" version 3.2.0 is not working for you. Thanks a lot for your logs!

3.1.11 has been released

Everyone with WGC start issue please download the latest version from our official site:

https://worldofwarships.com/en/content/game/

Working one

You can change localization of WGC here

https://gyazo.com/99d11ac32f5b1e3567a197a046284673

Could you please try this version? It will collect much more data after crashes.

https://drive.google.com/open?id=1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp

In case of crashes please send me these files:

1. All files from "World of Waships/crashes/" and "World of Waships//reports/" folder

2. The same files from "World of Waships//bin64/crashes/" and "World of Waships/bin64/reports/"

3. wgc-TIMESTAMP.txt files from Desktop

Thanks a lot!

Thanks a lot for your help!

Do you have any files in "World of Waships/reports/" or "World of Waships/bin64/reports/" folders?

Thanks a lot!

Please send me other files too.

1. All files from "World of Waships/crashes/" and "World of Waships/reports/" folder

2. The same files from "World of Waships/bin64/crashes/" and "World of Waships/bin64/reports/"

Older version could not be started because of WGC update. Only 3.1.11 works with their update

Thanks, I will redirect this bug to dev and CW team

What kind of issue do you have? As I understand, you have crashes in rank battles, right? And a few crashes in PvP?

Thanks for the report! Have you tried clean install?

Please try test build.

https://drive.google.com/open?id=1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp

If game will crash again send me these files:

1. Everything from "Documents/Wargaming.net Games/World_of_Warships_NA/crashes"

2. Everything from "Documents/Wargaming.net Games/World_of_Warships_NA/reports"

3. wgc_TIMESTAMP.txt files from "Desktop"

Thank you!

Please try test build.

https://drive.google.com/open?id=1-9ikLvDIMPt-L6eWhk_kzVp8hGwOKHgp

If game will crash again send me these files:

1. Everything from "Documents/Wargaming.net Games/World_of_Warships_NA/crashes"

2. Everything from "Documents/Wargaming.net Games/World_of_Warships_NA/reports"

3. wgc_TIMESTAMP.txt files from "Desktop"

Thank you!

Try to remove this folder:

/Users/rickelmore/Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Program\ Files\ \(x86\)/Wargaming.net/GameCenter/

You can do it in terminal:

rm -r ~/Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Program\ Files\ \(x86\)/Wargaming.net/GameCenter/

Could you please try to update you OSX to the latest version if you have any updates? It could update video drivers.

Please try official 3.1.11 version from official website. It will not collect logs on desktop anymore and performance of the game should be better.

Thanks a lot!

It should be enough for now. Please use regular version of wrapper from official website. It should have better performance than that.

Have you tried the command in terminal?

Open "Terminal" application. Then paste this command:

rm -r ~/Library/Application\ Support/Wargaming.net\ Game\ Center/Bottles/wargaminggamecenter64/drive_c/Program\ Files\ \(x86\)/Wargaming.net/GameCenter/

Yes, this one. 3.2.0 should be in a month or later

Is it crashing every battle?

OSX update is the only chance you can update drivers because they are integrated in these updates

What OSX version are you using?