Hell Let Loose Dev Tracker

Hi all,

We're sorry to hear you're having this issue with the admin message still.

Please make sure that you're pressing 'Y', even if you've changed the key bind.
If that doesn't help, try completely resetting your key binds back to default, apply, and then attempt to press 'Y' again.

If that still doesn't work, please navigate to the following folder:

:\Users\USERNAME\AppData\Local\HLL\Saved\Config\WindowsNoEditor

Here, right-click the file 'input.ini' and select Properties. Now confirm that the Read Only box is unticked.

Then check if pressing 'Y' works now.

If after all of that it still does not work, can you please confirm for us if you've changed the key bind, what it is set to, and what your keyboard layout is? UK/US etc.

Get back to us when you can!

Regards,
Team17 Support

Hey there,

We're sorry to hear you're having this issue.

Can you please share with us a screenshot of the error so we can see exactly what is happening?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Get back to us when you can!

Regards,
Team17 Support

Hey ILKAY,

We're sorry to hear you're having this issue with the settings!

Would you please navigate to the following folder:

:\Users\USERNAME\AppData\Local\HLL\Saved\Config\WindowsNoEditor

Here, right-click the file 'input.ini' and select Properties. Now confirm that the Read Only box is unticked.

Then re-set your settings and check if they are reset again.

Do let us know how you get on!

Regards,
Team17 Support

Hey everyone,

Hi all,

If you're experiencing this network error issue, the following steps have been resolving this for many players so please do try these!

Firstly, please try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam).
   
2. Right click the Steam executable.
   
3. Follow the above steps to set it to Run as Administrator
   
4. Restart Steam.

Then, please try running the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Installed Files' tab.
   
3. Click 'Browse'
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

Then, please try to flush your DNS Cache :

Click the... Read more

Hi all,

If you're experiencing this issue, the following steps have been resolving this for many players:

Firstly, please try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam).
   
2. Right click the Steam executable.
   
3. Follow the above steps to set it to Run as Administrator
   
4. Restart Steam.

Then, please try running the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Installed Files' tab.
   
3. Click 'Browse'
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

Then, please try to flush your DNS Cache :

Click the Windows button and type Command. Then open Command Prompt b... Read more

Hey SAMÙÚRAI,

We're sorry to hear you're having this issue.

Is this occurring with the admin message?

If so, can you please make sure to update the game to the latest hotfix released today?
To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

Then check if the error persists.

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue.

The team is investigating the issue with the settings being re-set, we've passed on your reports to the team.

In the meantime, players have reported that making sure your settings file is not set to read-only has helped to resolve the issue for them so you may want to try this to see whether or not it helps:

You can find it in:

C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Then, please left-click to highlight it, then right-click the gameusersettings file > select properties > make sure read-only is not ticked.

Apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hey Earth Marshal,

Thanks for getting in touch with us!

Were you playing as the officer? Officers can't change roles, if you create your own unit you can't change roles, if you join a unit you can change roles.

Can you please confirm this for us?

Get back to us when you can.

Regards,
Team17 Support

Hi [BB]YourBestFriend,

Thanks for getting in touch with us.

Could you please tell us some further information regarding the exact audio issue(s) you're experiencing?
If possible, please can you also share with us a short video showing this so we can see/hear exactly what is happening!

Get back to us when you can.

Regards,
Team17 Support

Hey S P Y M A S T E R,

We're sorry to hear you're having this issue!

Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

If the issue continues, so we can ensure you have the best connection, can you please follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?

If you are still experiencing conn... Read more

Hey MockingOwl,

We're sorry to hear you're having this issue.

Can you please confirm for us what resolution you're currently using?
Does the same issue occur in Windowed mode or any other display mode?

Get back to us when you can.

Regards,
Team17 Support

Hey ⚜︎Dmitry Light,

We're sorry to hear you're having this issue with the loadouts.

Please try running the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Installed Files' tab.
   
3. Click 'Browse'
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

Then, can you please also try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam).
   
2. Right click the Steam executable.
   
3. Follow the above steps to set it to Run as Administrator
   
4. Restart Steam.

Get back to us when you can!

Regards,
Team17 Support

Hey Kyle061592,

We're sorry to hear you're having this issue!

If the steps that TheCrazyCanuck have not helped, can you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Hi Aurora,

We're sorry to hear you're having this issue with progressing and XP.
Let's see if we can resolve the issue!

Please can you completely close down Steam (Exit, do not just press the 'x' as this does not close Steam correctly) and then reload?
Can you please also make sure that you are properly connected to the internet and that you're online on Steam?

If the issue continues, please make sure that you are launching the game from Steam and NOT from an .exe shortcut.

Can you please also run the game as an administrator and see if your rank progresses?

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the Local Files tab.
   
3. Click Browse Local Files.
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.
...

Read more

Hi both,

We're sorry to hear you're having this issue with XP.

Please can you completely close down Steam (Exit, do not just press the 'x' as this does not close Steam correctly) and then reload?
Can you please also make sure that you are properly connected to the internet and that you're online on Steam?

If the issue continues, please make sure that you are launching the game from Steam and NOT from an .exe shortcut.

Can you please also run the game as an administrator and see if your rank progresses?

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the Local Files tab.
   
3. Click Browse Local Files.
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

Get back to us when you can.

Regards,
... Read more

Hey Bookjans,

We're sorry to hear you're having this issue.

Can you please try the following steps to see if they help resolve the issue:

1. Verify your game files to check for any corrupted files. To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

2. Install the game to another hard drive / SSD drive.

3. Free up some disc space on your hard drive.

4. Try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam).
   
2. Right click the Steam executable.
   
3. Follow the above steps to set it to Run as Administrator
   
4. Restart Steam.

5. Try running the game as an administrator:

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the 'Instal...

Read more