EA_Mako

Hi @LeBron_Jvmes,

We're still working on the issue itself currently. Are you able to try the workaround posted above to change your console language?

That should let you play in the meantime, but is only a temporary workaround until we get this fixed up.

Hey @xherkkuyt,

 

We're aware this error is still preventing the game from launching when using certain languages, and are still working to get this fixed up.

 

In the meantime you'll need to change your console language to something else, such as English. That should let you get back in-game while we continue working on the issue, thanks! 

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@Aldebera wrote:
The reason why people are resorting to quote unquote naming and shaming on this forum, has to do with the fact that no other interface you have for it does anything get done.

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@Aldebera 

I can understand you'd want to try and get somethi...

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Hi @16ringz,

Did you open all 4 event packs, or just the first one or two before closing the screen?

If you had not opened all the packs before leaving the screen, the remaining event packs would have been opened automatically in the background just to make sure they were opened during the event timeframe.

Hey @16ringz,

 

Just looking back at the event packs opened shortly before your posts here, I am seeing 4 event packs opened.

 

Fortunately, it looks like you had received not just 1, but actually 2 Legendary items within those packs.

 

I'm seeing both the Legendary CAR skin and the Legendary Mad Maggie skin on your account, so if those weren't noticed when the packs first got opened, you should be able to check back in your collection to find them. ...

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Hey @PositivevitageN,

 

Sorry to hear you had misunderstood how gifting works. Unfortunately, it is not possible to reverse or return gifts once you've selected the item, the purchase method, the player receiving it, and then confirm the above to actually send the gift.

 

Support would not be able to return this either I'm afraid.

 

We do have more details and information about how this works below, please feel free to check through that to help clear up any confusion.

 

...

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Hey @Awsome_only11106,    We have a bit more information about this situation in our Apex Coins article here which it sounds like you may have found, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally used to purchase those Apex Coins.   In that situation, the equivalent amount of Apex Coins will be removed fr... Read more

Hey there,   The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:  

• English
• ...

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Hey @wraitherQ8,

 

Watching a video on Twitch really doesn't show what your computer may or may not have been running, nor does it mean there wasn't an action for something from a different day or play session. This really wouldn't be something we could use as evidence one way or the other, I'm afraid.

 

More importantly, please note again that we cannot review these actions on the forums. The Terms of Service team handling the appeals would be relying on what can be verified with our own records of the situation and not simply basing this on a video or reports from other players.

 

You're welcome to sub...

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Hey @wraitherQ8,

 

I'm afraid we cannot review or change any account bans or suspensions via the forums.

 

If you believe an action was taken on your account incorrectly, you'll need to file an appeal with our Terms of Serv...

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Hey @AnkePlanke,

 

This is an issue we're currently investigating affecting certain language packs on PlayStation.

 

As a temporary workaround, changing your console language to English should let you log back in to play. Thanks for the patience in the meantime while we're looking into this further!

Hey @Misterx61,

 

I'm afraid once a purchase has been selected and confirmed in-game, we're unable to reverse that or swap out the currency for a different type, sorry. 

Hey @Afflickted_n5er,

 

We have a bit more information about this situation in our Apex Coins article here, however the only situation where your Apex Coins will go into the negative is when you receive a refund or issue a chargeback for the payment method originally use... Read more

Glad to hear it @sammyliesker!

Hey @sammyliesker,

 

This is an issue we're currently aware of and investigating, but in the meantime you should be able to temporarily change your console language to English to get back in-game.

 

Thanks for hanging in there while we're working on this otherwise! 

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Under investigation. Accepting as solution for visibility purposes only.

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Hey everyone, 

 

Thanks for the reports! We're aware a number of accounts have seemingly lost progress and are currently investigating.

 

We'll provide more updates in this thread as they become available, thanks for the patience in the meantime.

Hey @melbrock12,

 

Please be cautious of what information you're posting on the public boards and be sure to protect your and others' privacy. I've edited your post just to remove the phone number and other details.

 

For any account bans, you'll need to ...

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@btd_x_DnL 

 

You should be able to change your console language to English to temporarily get around this issue.

 

What was it set to before you tried changing it, and which language had you selected to test this?

Hey @Unknown19021,

 

Thank you for the feedback.

 

Please keep in mind that Answers HQ is not used for reporting cheaters, boosting, or teaming, even in English.

 

If you see a suspected cheater, please report them by using the appropriate tools. Other options > EA Help will let you fill out a form.

 

We can't ta...

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