Again, please do not post content on the forums if it resulted in an account action.
We cannot make changes to your account here on the forums, so I'll be locking the thread at this point.
As has been mentioned a few times, if you believe an action was place on your account in error, you'll need to appeal with our Terms of Service team using the steps below.
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Hey @INaFuTaI,
I've edited the post to remove the content that's been actioned in-game. If it resulted in an account action, please don't re-post it on the forums either.
While I understand you're saying this was a result of mistranslating a Korean phrase, looking back over the account I do see an email was sent 3 days ago showing the exact language that resulted in the most recent account action.
This was the usage of certain English abbreviations for inappropriate remarks which resulted in the action, please take a look back for this email or on your case hist...
Read moreHey @GGuu13,
I've moved your post out to a new thread since it wasn't related to the topic it was posted in originally.
Typically speaking our Terms of Service team would not remove a ban if the activity was confirmed to be coming from this account, regardless of who may have been behind the keyboard at the time. Since you would be responsible for any activity that takes place on your account, that would be why we aren't able to assist in situations involving account sharing.
You're certainly welcome to ...
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Great, once you've submitted a case they will be in touch just depending on how many other cases are ahead of yours in their queue.
You can keep an eye on your email or your case history page here to see once they update the case for you.
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Hey @Terminat0r4537,
Sorry to hear this happened. Unfortunately, as you're responsible for the activity on your account, something like this won't typically result in the action being removed as it was still taking place on this account.
You're welcome to ...
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Hey @selletricks,
We cannot assist with this on the forums, as we do not investigate or ban cheaters here.
The team that does investigate and take action can take reports through this form if you didn't get a chance to report in-game:
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
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Read moreHi @xFeermx,
This is an issue we're aware of, and the team's currently working to get it addressed. Thanks for the post!
Edit: This should now be resolved, please relaunch if you're not seeing that show up correctly!
Sorry you had to be subjected to that when you were just trying to play, @14Wanheda.
That type of language is absolutely unacceptable to us as well, and we do take action when it's brought to our attention.
If you didn't get a chance to report in-game, please feel free to check out the great info ...
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Hey @Buddylightyear,
I'm afraid heirlooms and other in-game purchases aren't able to be refunded or exchanged once the purchase is made, sorry.
I'd definitely suggest keeping an eye out for official news here for any other information as leaks can often be wrong, misleading, or incomplete.
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Hey there,
Exploits using configs are certainly something that's been looked into in the past, such as the mention in the tweet below. Thanks for making sure this was on our radar!
Just as a heads up, I've removed the link to avoid spreading that information around further, much appreciated!
Hey @BenziCat,
While you're certainly not expected to remember everything, we do expect the account owner to be able to provide certain details about an account, including some things that should never change such as the date of birth of the registered account owner.
Ultimately, if our support team cannot verify enough information about an account, for security reasons they will not be able to make changes.
This is not something we can help update on the forums however, so please ...
Read moreHey @BenziCat,
As a heads up, I've edited your post to remove the support chat details and to change the font to a normal size so the post can be read.
Sorry to hear someone else had gotten into your account. To be clear, your account was not hacked by EA, but it certainly appears someone had access to your login information and had made some changes in the past. Our support team actually locked the account to prevent further changes from occurring until we could verify the proper account owner. This is why you weren't able to make additional changes to the account. Because of that, and since you no longer have access to the email registered to the account, our support team will need to verify some additional details before any changes can be ... Read moreHey @mzzz_218,
Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.
As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account. If you haven't already, please be sure to go through as many of ... Read more
Hey folks,
We are aware some Battle Passes appear to be reset or have missing progress. We're also looking into some reports of other content appearing that wasn't previously owned.
We'll share more information once we have any updates on the situation, thanks for hanging in there in the meantime!
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