[2021] My game keeps closing and I have to keep relaunching it

@peixeswordfish I'm sorry to hear that you are experiencing issues with the game closing or crashing.

Another player who reported an issue with the game crashing explained that they resolved the issue by deleting two cache folders in the 'Documents/Assassin's Creed Valhalla' folder, but they did not delete the .ini file. Can you try this and confirm if that resolves the issue for you.

If it doesn't then please try the troubleshooting steps in the support article here.

If the issue still persists after that, could you please submit a support ticket and attach your system files, dxdiag and msinfo and our Customer Support team will investigate this further for you.

Sounds good @peixeswordfish! Please keep me updated if the steps helped.

Hello @peixeswordfish,

Sorry to hear that your game keeps crashing. If the issue persists, can you please raise a support ticket with your diagnostic files as @Ubi-Keo suggested in the previous reply? This will help our team to investigate it further for you.

Many thanks and if you have any other questions, please let us know.

Hello @peixeswordfish

Sorry to hear that you are unable to access this content.

Have you tried disabling and re-enabling the Ubisoft Connect overlay, by any chance? If so, can you please post in this megathread with more details, so our team can investigate it for you (and keep all of the issues in one place)? Many thanks!

Hey @peixeswordfish,

Would it be possible to instead post your message in that mega thread to ensure that topics within a thread remain the same?

Many thanks