Original Post — Direct link

When I try to solve the puzzle, my PC freezes completely when standing on the right side column with a reflector on it after lighting up the unstable structures (somewhere around 3:46

"> ). I guess it's where the dialogue should start.
I verified the files of the game, updated my GPU drivers after encountering this kind of bug the first time in the Seven Sisters anomaly (see 52:30 "> for the exact location). I could get past that one after 5-6 tries somehow, but this one just keeps freezing. Setting the graphics to the lowest possible didn't help either. I have an Asus Xonar DGX card if it's an audio related issue.

System specs:
Windows 10 Pro 64-bit (version: 21H1, build: 19043.1288)
16GB RAM
i5 6600K
Radeon VII
the OS and game are installed on SSDs

over 2 years ago - Ubi-Viral - Direct link

@vizibal Hey! Thank you for getting in touch and sorry to hear that you are experiencing this issue with the Basilica Ruins puzzle crashing your PC.

Thank you for the videos you have provided and thank you for the troubleshooting you have done.

Can we ask that you please create a support ticket and submit to us your system files.

Once done please reply back here with your case number.

Thank you.

over 2 years ago - Ubi-Viral - Direct link

@vizibal Thank you for providing your case number. I can see that we have responded to you on your case. We will continue support there.

Thank you.

over 2 years ago - Ubi-Froggard - Direct link

Hey @vizibal

Glad to hear that has resolved it for you and thanks for updating the thread to let others know the solution that worked for you too 🙂

over 2 years ago - Ubi-TheBerry - Direct link

Sorry to hear the issue is still happening @vizibal !

You're always able to re-open a ticket at any time so if you could please update your original ticket on this with some up to date system files and we'll continue to look into this.

Thank you!