[2022] [Xbox Series S] Missing add-ons error

Original Post — Direct link

Hey, I am on Xbox Series S and am having this exact same problem with Wrath of the Druids, Siege of Paris, and Dawn of Ragnarok. The game isn't recognizing any of it. I also have the season pass so I am not sure if it a season pass issue. I have tried all of the fixes in this discussion and subsequent ones I have found and still no luck. Is there anything else I can do. I just bought the Dawn of Ragnarok DLC and would like to play it. I just constantly get the "Missing Add-Ons" message and then the one that says "New downloadable content has been detected. You must return to the title screen to access it. Do you want to return now?" I constantly get that message and no matter what I do, nothing is working. Any help would be appreciated. Thanks

about 2 years ago - Ubi-Keo - Direct link

Hi @TheBigJA3 apologies for the late response.

I'm also sorry to hear that you are experiencing issues accessing your Assassin's Creed Valhalla expansions.

I can see that the account you have used to post on the forum with is not the same account that is used to play the game.

So we can look into this further could you please contact support on one of the following support channels from the account that you play the game on:

Facebook
Twitter
Support Ticket
Live Chat

about 2 years ago - Ubi-MrM - Direct link

@TheBigJA3 Thank you for the update !

For the purpose of our investigation, in order to provide you with the best possible support while protecting your information, I invite you to reach out to us via one of the links provided previously in this thread.

If you have questions, or for any other Issue, don't hesitate to reach out !

about 2 years ago - Ubi-Perseids - Direct link

@TheBigJA Hello! Apologies for our delay in getting back to you. I do see that we responded to your DM on Twitter. As for your open ticket with us, it looks like we're currently experiencing a high volume of contacts at this time. Our teams are working to answer all of the support cases that are coming in but I sincerely apologize for the inconvenience this has caused. Our team will reply back to you as soon as possible.

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over 1 year ago - Ubi-Keo

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