Original Post — Direct link

Twice I've tried to raid Meldeburne. First time, part way through the raid the game crashed to desktop. Restarted the computer and restarted the game to re-try. Didn't crash to desktop, but the game froze and couldn't get it to respond. Had to force quit through task manager.

over 3 years ago - Ubi-Borealis - Direct link

Hello there,

I'm sorry to hear that you're experiencing crashes when raiding Meldeburne. If you haven't already, please can you try these PC troubleshooting steps. These steps help to eliminate common causes behind crashes and freezing in-game. I also recommend trying the workaround shared by @PRISM206, as lowering your in-game graphics can also help reduce the risk of crashes and freezing.

If the issue still persists after trying these steps, please can you send us a video which shows the following:

  • Your current in-game graphics settings
  • The crash occuring when taking part in the Meldeburne raid. In particular, we are interested in seeing the location that causes the crash to occur.


We can then forward these reports to the development team for further investigation.

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there,

I'm sorry to hear that you're experiencing crashes when raiding Meldeburne. If you haven't already, please can you try these PC troubleshooting steps. These steps help to eliminate common causes behind crashes and freezing in-game. I also recommend trying the workaround shared by @PRISM206, as lowering your in-game graphics can also help reduce the risk of crashes and freezing.

If the issue still persists after trying these steps, please can you send us a video which shows the following:

  • Your current in-game graphics settings
  • The crash occuring when taking part in the Meldeburne raid. In particular, we are interested in seeing the location that causes the crash to occur.


We can then forward these reports to the development team for further investigation.

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there,

I'm sorry to hear that you're experiencing crashes when raiding Meldeburne. If you haven't already, please can you try these PC troubleshooting steps. These steps help to eliminate common causes behind crashes and freezing in-game. I also recommend trying the workaround shared by @PRISM206, as lowering your in-game graphics can also help reduce the risk of crashes and freezing.

If the issue still persists after trying these steps, please can you send us a video which shows the following:

  • Your current in-game graphics settings
  • The crash occuring when taking part in the Meldeburne raid. In particular, we are interested in seeing the location that causes the crash to occur.


We can then forward these reports to the development team for further investigation.

Thanks! 😊

over 3 years ago - ubi-smash - Direct link

Hey @nomadski, sorry to hear this is has been an issue for you in Valhalla. Please know that our team might be handling higher than normal contract volumes and the response time might take longer normal. If you have already exhausted all steps from our PC Troubleshooting Guide, I would also ensure closing out of any background applications to test if this helps remedy the problem in-game. I would also make sure that both Ubisoft Connect and Assassin's Creed Valhalla or installed on the same hard drive if you have multiple drives you are using as this may cause game crashing. However, please keep us posted here if the issue persists.

over 3 years ago - ubi-smash - Direct link

Hey @nomadski, sorry to hear this is has been an issue for you in Valhalla. Please know that our team might be handling higher than normal contract volumes and the response time might take longer normal. If you have already exhausted all steps from our PC Troubleshooting Guide, I would also ensure closing out of any background applications to test if this helps remedy the problem in-game. I would also make sure that both Ubisoft Connect and Assassin's Creed Valhalla or installed on the same hard drive if you have multiple drives you are using as this may cause game crashing. However, please keep us posted here if the issue persists.

over 3 years ago - ubi-smash - Direct link

Hey @nomadski, sorry to hear this is has been an issue for you in Valhalla. Please know that our team might be handling higher than normal contract volumes and the response time might take longer normal. If you have already exhausted all steps from our PC Troubleshooting Guide, I would also ensure closing out of any background applications to test if this helps remedy the problem in-game. I would also make sure that both Ubisoft Connect and Assassin's Creed Valhalla or installed on the same hard drive if you have multiple drives you are using as this may cause game crashing. However, please keep us posted here if the issue persists.

over 3 years ago - Ubi-Borealis - Direct link
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over 3 years ago - Ubi-Borealis - Direct link
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over 3 years ago - Ubi-Borealis - Direct link
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over 3 years ago - Ubi-Borealis - Direct link

Hello there!

I've merged together a couple of threads that discuss crashes happening consistently during the raid in Meldeburne. I apologise if any ongoing discussions have been disrupted by this merge. Creating a single thread helps us to keep all information and updates from an investigation in one place.

I have forwarded the reports that have been shared with us so far to the development team for further investigation. To help us take a closer look at this issue, can you please provide us with the following information:

  • What are your system specs? In particular, we'd like to know your CPU/GPU.
  • Where exactly do the crashes in Meldeburne occur? Is it always in the same spot, or random in the area?
  • What are your current in-game graphics settings? If you can provide us with an image, this will be very helpful.


Thank you to everyone who has taken the time to share their reports within the forums, and for those who have shared that lowering your graphics settings has helped to prevent the crashes from occuring. If you are encountering crashes whilst raiding, please can you try lowering your graphics settings to see if this helps to resolve the issue in the meantime.

If you are experiencing crashing outside of Meldeburne, please can you share your report in our dedicated Megathread for crashes / freezes on PC. This will help to prevent us from going off-topic within this thread about the crashes specifically in Meldeburne.

over 3 years ago - Ubi-Borealis - Direct link

Hello there!

I've merged together a couple of threads that discuss crashes happening consistently during the raid in Meldeburne. I apologise if any ongoing discussions have been disrupted by this merge. Creating a single thread helps us to keep all information and updates from an investigation in one place.

I have forwarded the reports that have been shared with us so far to the development team for further investigation. To help us take a closer look at this issue, can you please provide us with the following information:

  • What are your system specs? In particular, we'd like to know your CPU/GPU.
  • Where exactly do the crashes in Meldeburne occur? Is it always in the same spot, or random in the area?
  • What are your current in-game graphics settings? If you can provide us with an image, this will be very helpful.


Thank you to everyone who has taken the time to share their reports within the forums, and for those who have shared that lowering your graphics settings has helped to prevent the crashes from occuring. If you are encountering crashes whilst raiding, please can you try lowering your graphics settings to see if this helps to resolve the issue in the meantime.

If you are experiencing crashing outside of Meldeburne, please can you share your report in our dedicated Megathread for crashes / freezes on PC. This will help to prevent us from going off-topic within this thread about the crashes specifically in Meldeburne.

over 3 years ago - Ubi-Borealis - Direct link

Hello there!

I've merged together a couple of threads that discuss crashes happening consistently during the raid in Meldeburne. I apologise if any ongoing discussions have been disrupted by this merge. Creating a single thread helps us to keep all information and updates from an investigation in one place.

I have forwarded the reports that have been shared with us so far to the development team for further investigation. To help us take a closer look at this issue, can you please provide us with the following information:

  • What are your system specs? In particular, we'd like to know your CPU/GPU.
  • Where exactly do the crashes in Meldeburne occur? Is it always in the same spot, or random in the area?
  • What are your current in-game graphics settings? If you can provide us with an image, this will be very helpful.


Thank you to everyone who has taken the time to share their reports within the forums, and for those who have shared that lowering your graphics settings has helped to prevent the crashes from occuring. If you are encountering crashes whilst raiding, please can you try lowering your graphics settings to see if this helps to resolve the issue in the meantime.

If you are experiencing crashing outside of Meldeburne, please can you share your report in our dedicated Megathread for crashes / freezes on PC. This will help to prevent us from going off-topic within this thread about the crashes specifically in Meldeburne.

over 3 years ago - Ubi-Borealis - Direct link

Hello there @Nomadski!

I've reached out to you in our "Frequent Crashes / Freezes" Megathread. I'd recommend you check it out when you're next able to.

In future, please refrain from posting about the same issue in multiple threads, as this can cause confusion and miscommunication issues. If we think your report belongs in another known Megathread, we'll move it for you 🙂

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there @Nomadski!

I've reached out to you in our "Frequent Crashes / Freezes" Megathread. I'd recommend you check it out when you're next able to.

In future, please refrain from posting about the same issue in multiple threads, as this can cause confusion and miscommunication issues. If we think your report belongs in another known Megathread, we'll move it for you 🙂

Thanks! 😊

over 3 years ago - Ubi-Borealis - Direct link

Hello there @Nomadski!

I've reached out to you in our "Frequent Crashes / Freezes" Megathread. I'd recommend you check it out when you're next able to.

In future, please refrain from posting about the same issue in multiple threads, as this can cause confusion and miscommunication issues. If we think your report belongs in another known Megathread, we'll move it for you 🙂

Thanks! 😊