Hello I recently purchased Assassins Creed Valhalla on PC. I have a RTX 3090 and 55' LG C1. HDR is not working in this game. Several other Ubisoft games are working, Far Cry 6, Watch Dogs : Legion.
I have activated HDR in Windows 11, and selected HDR within the game settings. But the image is certainly not HDR, when the game launches, my TV does not trigger the HDR logo in the top right corner. The game is updated to 1.6, since I only installed the game yesterday. Please advise. Thank you
@terrorindeed Hi, and welcome to the forum !
I've read your report about HDR Issues for the PC version of Assassin's Creed: Valhalla, and I thank you for the information provided !
For the purpose of our investigation, in order to isolate the Issue, I also invite you to provide us with additional information on the following topics :
Does the problem still happen after following the steps of our dedicated PC troubleshooting guide, and updating the GPU driver ?
Should the Issue persist, I also invite you to provide us with screenshots of the game display settings, as well as a video of what happens at launch, including how the TV behaves with games where HDR is enabled
Don't hesitate to let us know if you have questions, or for any other Issue !
@terrorindeed Hello! Thanks for getting these images to us. I went ahead and tested this in my own game and it looks like when you enable HDR the screen does get considerably darker. Looking at your image, I think that is what could be going on here. It's just very dark and hard to see, and this could be due to your monitor's settings. If you're still not seeing that HDR is being used when launching the game, would you please record a video showing that for us? Once you have the video, you can upload it to a website like YouTube as Public or Unlisted, and share the link here. Please also share with us your monitor specs so we can get this reported. Thank you!
@terrorindeed Gotcha, thanks for confirming that information. I apologize for the late response.
I'd like to report this to the development team with some additional information on your system. Could you create a support ticket and upload your system files, then update this thread to say that's complete?
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