Original Post — Direct link

I purchased the XP and Coin boost from the store yesterday, they both appeared above the heath bar. I didn't do much after this and logged off shortly. Having logged in again today I noticed the icons missing from my health bar and doing activities didn't seem to be yielding extra results. For example I tried a drinking game and bet the maximum 200 and won 400. Surely this should be 600? If this is not the case than I wouldn't have bought it if its purely for the coins you find around as they are such small amounts. The XP does not seem increased either.

over 3 years ago - Ubi-Raziel - Direct link

Hello!

Thank you for reporting this to us, and I'm sorry to read the silver boost doesn't appear to be working.

This isn't a known issue, however we can investigate. Are you perhaps able to provide a short video of you earning silver (finding it, selling things, completing a raid) so we can see how much you're earning? We can then discuss it with the AC Valhalla team to see if there's an issue.

Thank you!

over 3 years ago - Ubi-Raziel - Direct link

Hello!

Thank you for reporting this to us, and I'm sorry to read the silver boost doesn't appear to be working.

This isn't a known issue, however we can investigate. Are you perhaps able to provide a short video of you earning silver (finding it, selling things, completing a raid) so we can see how much you're earning? We can then discuss it with the AC Valhalla team to see if there's an issue.

Thank you!

over 3 years ago - Ubi-Raziel - Direct link

Hello!

Thank you for reporting this to us, and I'm sorry to read the silver boost doesn't appear to be working.

This isn't a known issue, however we can investigate. Are you perhaps able to provide a short video of you earning silver (finding it, selling things, completing a raid) so we can see how much you're earning? We can then discuss it with the AC Valhalla team to see if there's an issue.

Thank you!

over 3 years ago - UbiExcellent - Direct link

Hi all! I'm sorry for not adding to this thread until now. For anyone that is still not receiving 50% more silver or XP after purchasing these boosters, please provide a YouTube link showing the boosters not applying in-game, so I can get this over to our dedicated teams to be reviewed further. Thank you!

over 3 years ago - UbiExcellent - Direct link

Hi all! I'm sorry for not adding to this thread until now. For anyone that is still not receiving 50% more silver or XP after purchasing these boosters, please provide a YouTube link showing the boosters not applying in-game, so I can get this over to our dedicated teams to be reviewed further. Thank you!

over 3 years ago - UbiExcellent - Direct link

Hi all! I'm sorry for not adding to this thread until now. For anyone that is still not receiving 50% more silver or XP after purchasing these boosters, please provide a YouTube link showing the boosters not applying in-game, so I can get this over to our dedicated teams to be reviewed further. Thank you!

over 3 years ago - UbiExcellent - Direct link

@divinetuna187 Hey there! I can definitely take a closer look at if you're no longer receiving additional XP and silver. To start, please post a YouTube video link here which depicts the amount of XP and silver you're currently obtaining for various actions.

over 3 years ago - UbiExcellent - Direct link

@divinetuna187 Hey there! I can definitely take a closer look at if you're no longer receiving additional XP and silver. To start, please post a YouTube video link here which depicts the amount of XP and silver you're currently obtaining for various actions.

over 3 years ago - UbiExcellent - Direct link

@divinetuna187 Hey there! I can definitely take a closer look at if you're no longer receiving additional XP and silver. To start, please post a YouTube video link here which depicts the amount of XP and silver you're currently obtaining for various actions.

almost 3 years ago - Ubi-Borealis - Direct link

Hello there!

As shared by @KopfSmertZz, a hot fix was deployed 21 July, 2021, to address an issue where purchased permanent boosters could not be used by players. This issue should now be resolved for players in-game.

If you are still encountering trouble with your permanent boosters, please don't hesitate to reach out to us so we can take a closer look. Please can you include additional images/videos that shows your booster is not active in your in-game inventory, and that the bonuses are not being correctly applied when earning silver / XP? This will be helpful for further investigation by the development team.

@KopfSmertZz - If you're still having trouble with your boosters, can you please provide a video which shows the issue you're having with them in-game? I'd recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

Thanks! 😊

almost 3 years ago - Ubi-Borealis - Direct link

Hello there!

As shared by @KopfSmertZz, a hot fix was deployed 21 July, 2021, to address an issue where purchased permanent boosters could not be used by players. This issue should now be resolved for players in-game.

If you are still encountering trouble with your permanent boosters, please don't hesitate to reach out to us so we can take a closer look. Please can you include additional images/videos that shows your booster is not active in your in-game inventory, and that the bonuses are not being correctly applied when earning silver / XP? This will be helpful for further investigation by the development team.

@KopfSmertZz - If you're still having trouble with your boosters, can you please provide a video which shows the issue you're having with them in-game? I'd recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

Thanks! 😊

almost 3 years ago - Ubi-Borealis - Direct link

Hello there!

As shared by @KopfSmertZz, a hot fix was deployed 21 July, 2021, to address an issue where purchased permanent boosters could not be used by players. This issue should now be resolved for players in-game.

If you are still encountering trouble with your permanent boosters, please don't hesitate to reach out to us so we can take a closer look. Please can you include additional images/videos that shows your booster is not active in your in-game inventory, and that the bonuses are not being correctly applied when earning silver / XP? This will be helpful for further investigation by the development team.

@KopfSmertZz - If you're still having trouble with your boosters, can you please provide a video which shows the issue you're having with them in-game? I'd recommend uploading the video to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread.

Thanks! 😊