Original Post — Direct link

Stuck on loading screen on Xbox One S after main menu trying to load into Skal mission, it won’t load previous saves either and is now unplayable.


over 3 years ago - Ubi-Viral - Direct link

@thermite46 Hey! Sorry to hear that you are experiencing this issue. In order to troubleshoot this, please try the steps here.

If you need further help please let us know.

Thank you.

over 3 years ago - Ubi-Viral - Direct link

@thermite46 Hey! Sorry to hear that you are experiencing this issue. In order to troubleshoot this, please try the steps here.

If you need further help please let us know.

Thank you.

over 3 years ago - Ubi-Viral - Direct link

@thermite46 Hey! Sorry to hear that you are experiencing this issue. In order to troubleshoot this, please try the steps here.

If you need further help please let us know.

Thank you.

over 3 years ago - Ubi-Mark. - Direct link

Hello @Thermite46,

Thank you for the update. Can you please confirm if this occurs only when you're trying to load your saves? Are you able to start a new game by any chance? This will help us to find out if your saves are corrupted and we can report it to the development team for further investigation.

Many thanks and if you have any other questions, please let us know.

over 3 years ago - Ubi-Mark. - Direct link

Hello @Thermite46,

Thank you for the update. Can you please confirm if this occurs only when you're trying to load your saves? Are you able to start a new game by any chance? This will help us to find out if your saves are corrupted and we can report it to the development team for further investigation.

Many thanks and if you have any other questions, please let us know.

over 3 years ago - Ubi-Mark. - Direct link

Hello @Thermite46,

Thank you for the update. Can you please confirm if this occurs only when you're trying to load your saves? Are you able to start a new game by any chance? This will help us to find out if your saves are corrupted and we can report it to the development team for further investigation.

Many thanks and if you have any other questions, please let us know.

over 3 years ago - Ubi-Woofer - Direct link

It is a possibility, @thermite46 - for us to look further into this, could you please let me know whether you are seeing any error messages on your individual save files themselves, such as a "Data Corrupt!" warning?

Can you also please tell me how many save files you have available to you, and whether you have attempted to load each of them to the same result of the game freezing on the loading screen / crashing?

If possible for you to provide, a video demonstrating the issue would be helpful. This can be recorded directly on your console or using a mobile phone, so long as we can clearly see the screen and what is happening while you are trying to load your saves.

Many thanks, and please let me know if there's anything else that I can help you with in the meantime! I hope that you have been having a nice weekend! πŸ™‚