[2020] Black Screen

Hey,

First of all, we would suggest to try the steps found here but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, please could you submit them through a support ticket or contact us through live chat on the same link.

You can also private message us on Twitter or Facebook if you prefer.

You can find instructions on how to create the files and attach them to your ticket at the bottom of the first link.

You can post your ticket number here once you have done this and we can have a look through them, but you will also get a reply from someone by email.

Welcome to the official forums, @CaptainPrana! I'm glad you're here, though I'm sorry you're having so much trouble playing the game! I'd like to recommend you run through the steps in our basic troubleshooting, as they help eliminate common conflicts with the game. Be sure to complete all of the steps and then reboot your PC afterwards.

Should the issue persist, I recommend you check to make sure Ubisoft Connect and the game are installed together on the same drive, as this can help prevent crashes and issues like the one you're facing. Ideally, both programs should be on the same drive that Windows is installed on.

If you continue to have trouble after all this, please update me here so I can take a deeper look. Thanks so much!