[2022] Game keeps crashing on the quest "Road to Valhalla"

Hey there @ahmetbatuhand1, thank you for getting in touch, and I am sorry to hear that you have been experiencing crashes on the quest "Road to Valhalla". I have had a look into it from my end, and I do not believe we have had reports of crashes for this specific quest before.

If you are playing on PC, could you please go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for performance-related issues.

Once you have completed those steps, and if you continue to experience problems, can you please provide some additional information for me:

1. What does the crash look like? (for example, do you receive a black screen crash to the desktop? Does it freeze? etc..)
2. Could you please verify that you are on the latest version of the game? (your game version can be found in the lower right hand corner of the main menu, it should state 1.5.0.1)
3. Could you let me know what your system specifications are?

If you have any questions regarding these steps I have shared, please do not hesitate to reach back out!

@ahmetbatuhand1 Thanks so much for your detailed reply. So that our teams can look into this further, I'd recommend that you reach out to our Support Team via our Support Website, Twitter DMs, or Facebook PMs with copies of your MSINFO and DXDiag, as well as a description of the issue (you can even send a link to your post here). Once received, our teams will be able examine this problem more in-depth.

If you're contacting through Social Media, please make sure to also include the username and email address associated with your Ubisoft account. Our teams there will have to link your account before you're able to upload your files. Thank you!

Hello there @ahmetbatuhand1!

I apologise for the delayed response. I'm sorry to hear that you've encountered some trouble when trying to open a support ticket. I've now created one for you, that you can find by logging into the Ubisoft Help website and selecting "See All Cases" on your main homepage.

I've also sent you an email with steps on how to upload your system files, as this will be helpful for further investigation into these crashes. Please check this out when you're next able to.

Thanks!

Hey there guys,

Thank you for reaching out and sharing your own suggestions.

For anyone still experiencing crashing, please reach out to us via our Support Site so we can take a closer look.

If playing on PC, please also attach your system files as these will allow us to check for other possible causes;

• DxDiag
• MSinfo

And of course if you have any issues opening a case, please let us know otherwise you're also welcome to reach out to us via Facebook or Twitter DM.

Thank you!