Original Post — Direct link

Playing in Vinland on PC. I have tried and killed Gorm several times and when I try to confirm the kill, the game crashes back to the desktop.

This has happened several times and I cannot restart the game choose continue, but instead have to go back several saves and begin the quest from an ealier save, although I may have several saves just befor the crash.
I have demoved and reloaded the game; verified files successfully; and checked Windows 10 and all system drivers and updated all before retrying. Any assistance would be appreciated!

about 3 years ago - Ubi-Thrupney - Direct link

Hey @siddy_1 , thanks for posting about this, and welcome to the forums! I'm sorry to hear you've been having these crashed while trying to do the Gorm quests, and I'd really like to help.

Can you tell me if you get any particular error message when this crash happens? Does the game just hang, or are you crashed out to the desktop? If you do get an error message, it'd be great to have a screenshot showing the error you're getting, if it happens again.

You'd mentioned having reinstalled the game, which is great. Can you also make sure your operating system is fully updated? You'll find this step listed on our troubleshooting guide.

Let me know if I can clarify either of these questions!

over 2 years ago - Ubi-Milky - Direct link

Hello @Mongo71 thanks for getting in touch with us and sorry to hear you are experiencing crashes in a particular area such as Vinland.

This guide contains some of the most common fixes for game crashes and troubleshoots permissions, hardware, software, and corrupt files, that could potentially cause this. Could you please run through any steps you may not have tried >
https://www.ubisoft.com/help?article=000061047

Should these steps not resolve this issue for you, please let us know as there may be a few other things we can advise or we can create a support ticket for you to investigate this in further detail.

over 2 years ago - Ubi-Borealis - Direct link

Hello there @Mongo71!

Thanks for sharing an update with us. I'm sorry to hear that you're still experiencing crashes in Vinland after trying the suggested troubleshooting steps. You mention that you've done the majority of the suggested fixes - would you be able to let us know exactly what troubleshooting steps you've tried (or which steps you're unable to try)? This will prevent us from repeating any troubleshooting steps you've already tried yourself as we investigate this further.

Have you noticed these crashes happening at any other time whilst playing Assassin's Creed Valhalla? Or have you only experienced these technical issues when trying to confirm the kill against Gorm?

Thanks! 😊