Original Post — Direct link

Early on in the crossover DLC I moved a shelf to access a hut with a locked chest under the floor in Kiltaraglen. At that time I didn't look for a key to unlock the chest. After exploring more of the island and gathering several of the shards, I have returned to the hut and found the key hanging from a tree branch outside, only now I cannot get at the key because the shelf I moved earlier to climb through the hut window has disappeared.
I have tried shooting the key, climbing on a horse, climbing the tree and jumping from the roof of the hut towards the key but nothing works. I am not loading a save from several hours ago just to loot a chest but I am disappointed that bugs like this are still happening.
A similar bug in London caused me to shelve the game for over six months until it had been sufficiently patched, maybe I should wait until the new DLC drops in March before playing again.

almost 3 years ago - Ubi-Mushy - Direct link

Hey folks! I'm sorry to hear you both encountered this, and I apologize for the delayed response.

@lordbaal2000 I'm very glad to hear you found a workaround for this issue! @AndyGordon68, would you be able to try traveling to another region and then back to see if you're able to access the key?

almost 3 years ago - Ubi-Oxavo - Direct link

Thank you for the confirmation @LazyNiinja and thanks for the workaround provided @lordbaal2000.
Please let us know if we can help with anything else.

over 2 years ago - Ubi-Mark. - Direct link

Hello @cristiano-elias,

Sorry to hear that you are unable to move the shelf.

Can you please verify your game files with this link? This will help you to eliminate any potentially corrupted files that can lead to this issue.

If you're still experiencing this, can I kindly ask you to provide us with a short video of this occurring, so we can pass it along to the development team for further investigation?

Many thanks and if you have any additional questions, please let us know.

over 2 years ago - Ubi-Peach - Direct link

Hi @cristiano-elias! Thank you for trying those steps and for providing those photos. I have passed this information on to the appropriate team for investigation. Please keep your eyes here for any updates we may have on this bug.