Anyone knows how to fix this issue? The game was just installed by my friend in my Laptop and I want it to connect to Ubisoft store to try purchase stuff but I always encounter error in regards to this. Anyone who can guide my through this? Thank you
@grinzwe Hi there! Welcome to Discussions! Just to confirm, are you getting that error code while still in your game? Or does it only appear after you've transitioned to the store screen in the launcher? If you're getting that error while in the game, I recommend trying these steps. Otherwise, I'd recommend these steps instead. Please keep me updated on whether this error resolves or not!
@grinzwe Hi there! Welcome to Discussions! Just to confirm, are you getting that error code while still in your game? Or does it only appear after you've transitioned to the store screen in the launcher? If you're getting that error while in the game, I recommend trying these steps. Otherwise, I'd recommend these steps instead. Please keep me updated on whether this error resolves or not!
@grinzwe Hi there! Welcome to Discussions! Just to confirm, are you getting that error code while still in your game? Or does it only appear after you've transitioned to the store screen in the launcher? If you're getting that error while in the game, I recommend trying these steps. Otherwise, I'd recommend these steps instead. Please keep me updated on whether this error resolves or not!
Hello @angelzhizni007 , hope you are having a good start of the year. My apologies for not getting back to you sooner.
I understand you receive 0x20000019 error when interacting with Reda. Could you please confirm that you have tried all the steps from the Connectivity Troubleshooting guide provided by my colleague in response to the topic starter?
if all the steps completed but you still experience this issue, please let us know so we can create a support case for you as as we'll need to get some system files (DX Diag and MSINFO) from you to look into this further.
Please let me know if you need any additional assistance in the meantime!
Hello @angelzhizni007 and thanks for the update. First of all, happy to hear that you've managed to solve the issue, well done!
Speaking about my colleagues reply, I've just double-checked and can confirm the appropriate steps have been provided ( installing all the updates is one of the initial steps in our Basic troubleshooting guide).
Have a nice day ahead and let me know if I can be of any help with anything else.
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