Among Us Dev Tracker

Ahh yeah we did that to prevent people sharing phone numbers, but probbb need to fix that. Sorry!

Please email [email protected] and we can help you out! We're getting through all of the lost cosmetics manually, so sorry about this ugh.

Oh no you haven't Can you email [email protected] and we can get that sorted for you?

Sorry to everyone who's been waiting - I know it's taken awhile for us to get to them as we need to manually check the receipts of each one, but we're getting through them. Not an excuse, just an explanation. Know it's super frustrating.

Hey! Sorry about that - what error message are you getting when you try to load it in another server? Have you emailed us -- [email protected] with your error?

Ack, sorry about that! What's the exact error message you are getting or seeing?

Hey everyone! Sorry about that, you should have your pets if you've redeemed them and linked your accounts properly. Did you press "Proceed" when you were prompted to "Redeem Purchased Items"? It should look like this.[cdn.discordapp.com]

If you haven't then please do so that you can get your items back! If you ignored it, it should pop up whenever you restart your game, or delete your PlayerPrefs file and restart to get it to pop up. If it didn't show up or you are having trouble, email us at [email protected] so we can help you out!

No the long ban times are a bug we're fixing, sorry! Working on it!

Hey! We just fixed that bug with the long ban times, please update! https://store.steampowered.com/news/app/945360/view/3097908416252836584

Just fixed the bug, see here: https://store.steampowered.com/news/app/945360/view/3097908416252836584

Hi all, we just released a patch for it, see here: https://store.steampowered.com/news/app/945360/view/3097908416252836584

See the news update! https://store.steampowered.com/news/app/945360/view/3097908416252836584

Hi all! Here's a running list of known bugs so far.

Please ensure you are keeping your game updated. Please use the Bug Reports subforum on Steam to report any further bugs.

Fixed Bugs - Version 2021.11.9.5

• Fixes to alleviate Reliable Packet Error disconnects
  
• “Redeem Purchased Items” pop-up shows up now

Fixed Bugs - Version 2021.11.9.2

• Bans of up to 6 hours after disconnecting/leaving a game (intentional or unintentional)
  
• People no longer get empty Pods despite having a Cosmicube activated

Known Bugs - Version 2021.11.9

• People are getting bans of up to 2 hours after disconnecting. Working on a fix now. Sorry!
  
• Redeem DLC pop-up not appearing for some people on PC - might be able to fix this week
  
• Missing cosmetics - RHM hat, maybe Halloween hats too
  
• Gua...

Read more

Read this post for info! https://steamcommunity.com/app/945360/discussions/4/3117024613279317611/

You should've gotten a prompt to redeem the DLC you purchased! D: If you didn't please email [email protected] with your Player ID and problem so we can help you out with that, so sorry.

Ah yeah sorry about that! That's a weird bug that's cropped up - it's super annoying, we're working on fixes. Will keep you updated!

We've recently updated yesterday - are you on Version 2021.4.14?

Update: if you're running into this issue, we pushed out a maybe-fix in the public beta branch. (Library > Right click Among Us > Properties > Betas > Select "public-beta".) Try it out and whether it works or doesn't, would still love to see your player log! Thanks for the patience. :)

Gotcha, thanks everyone, sorry aobut the issues!

Can you send us your player logs?
1. Boot up the game, try to log into the account, then try to log into guest mode. (This should fail.) Don't quit the game, just leave it as is!
2. Send your Player Log. To find the right file, put "%appdata%\..\LocalLow\Innersloth\Among Us" (no quotes) in an explorer browser and find the file Player.log or Player
3. Email that file to support(at)innersloth.com, subject line: "SteamworksAuthFail"

We'll get to figuring it out!

Hm, weird! Can you test if this helps? We'll look into it!

1) make sure you're signed into steam
2) reboot game
3) reboot steam

Heya! We're pushing out updates, but a lot of this happens if not everyone in the game has updated to the latest version. iOS is still waiting on approval from the store to get pushed, but hopefully handled soon! Sorry about that :)