Original Post — Direct link

Hello,

Step already taken:

  1. Remove everything from the game and Ubisoft connect.
  2. Clean install of Ubisoft connect.
  3. Clean install of the game.
  4. Verified the files successfully.
  5. The game and Ubisoft connect are on the same drive.


All my rewards are gone from winning the scenario:

Screenshots from before the clean install and GU14


Screenshot after:


Another issue but I assume this will be fixed when the scenario will be available for everyone.
The picture is gone from plant a Tree.



Another issue:
A quote from the Anno Union:

  • Disabled the “Reset Scenario” button and UI functions when no scenario or save data exists

But as you can see in the screenshot. I am still able to reset it.



Cheers,
Katje-Katrien

about 2 years ago - Ubi-TheBerry - Direct link

Hey there @katje-katrien ,

Thank you for getting in touch and reporting these issues to us!

The matter regarding the 'Plant a Tree DLC' tile is known to the team and shouldn't affect any players from actually being able to access the Ceiba Tree in Eden Burning.

Regarding the 'Reset Scenario' button still appearing, I've passed this onto the team.

Regarding your issues with the scenario rewards, have you completely re-played the scenario again and found they still haven't unlocked or have you been using the same save?

about 2 years ago - Ubi-TheBerry - Direct link

Thanks for getting back to me @katje-katrien , appreciate it!

And no problem at all if you do re-try the scenario and find the same issue occurs, please let us know!

about 2 years ago - Ubi-TheBerry - Direct link

No problem at all @katje-katrien , keep us posted and we can keep the team in the loop too should they need to look into them still not unlocking.

Thank you!

about 2 years ago - Ubi-Milky - Direct link

Hello @katje-katrien thank you for your post and thank you for the update on your missing tree ornaments in this scenario when playing through again after the 14.1 update and deleting your previous save files.

I think the Ubisoft forum, in general, has been acting a little strangely today, as I also saw Ubi-TheBerrys post appear to be the last post, but this has now since been updated in this thread to display your name instead.

I think the forum gremlins are up to their old tricks again today, I believe it is just a temporary visual issue however and seems to be working correctly now (famous last words) we will keep an eye on it too in case anything needs reporting to our forum admins.


about 2 years ago - Ubi-TheBerry - Direct link

Fantastic news, thanks for the update @katje-katrien !

You know where we are if you need assistance with anything else!