Original Post — Direct link
Hello World

I have a problem with Game Freezes and Crashs, since Update 9.0. Once it Freeze, Music is playing, can't switch to windows or Task Manager and can't close the Game. Only Shout Down helps. Sometimes it crashs hard and came back to Windows - this happens with DX11 and 12, in new Game and Lategame >60h!
My System: Win10 20H2, i7 8700K @4.8GHz, GTX 1080 Ti (every time the lastet driver Version), 32 GB RAM @3333Mhz

I reinstalled DX, the Game, checked Files from Anno, reinstalled Driver, switched between DX11/12, checked Windows Updates ...

There are no DX Errors from DX Diag. But i found this Anno logs: http://bitsicher.de/log.7z
(one LogFile is to long for Paste here completely)

Spoiler:  Show [12:42:53][24b0][ NOTICE] rdgc::CGameClient::Run: Developer build - for internal use only! [Build: 2020-11-02 20:32:52] Anno7 UPlayGoldmaster Win64 Release-Static v9.1.968978.3021 LandOfLions
...
[12:42:55][24b0][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/en_us1.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[12:42:55][24b0][ ERROR] rdsdk::CLogger::TraceLastError: Failed to open file maindata/en_us2.rda failed with error 2: Das System kann die angegebene Datei nicht finden.
[12:42:56][1e74][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[12:42:58][1e74][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/shaders/fx/terrain_tundra.fx' doesn't exist, can't compute file size!
[12:43:53][1e74][ ERROR] rdsdk::CResourceHandler::OnIdle: File 'data/dlc06/graphics/buildings/production/production_colony02_13/production_colony02_13_decal_detail01.prp' doesn't exist, can't compute file size!
...


There are so many Errors, is it normal? And the Freeze/Crashs takes more and more with Update 9.1

Thx for reading!
almost 4 years ago - Ubi-Viral - Direct link
Hey, Sack3000!

Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

Ubisoft Connect
EPIC GAMES LAUNCHER
STEAM

Disable Background Applications.

Make sure your OPERATING SYSTEM is UP TO DATE.

Reinstall Ubisoft Connect.

Update your GPU Drivers:

AMD
NVIDIA

Should the issues persist after completing the above steps, please GET IN TOUCH, attaching DXDIAG and MSINFO reports to your SUPPORT CASE.

Thank you.
almost 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by countoftuscany1
Hey. I get EXACTLY the same problem and it is odd because sometimes I can play for a few hours, other times it's under 5 mins. DX11 or 12 makes no difference and yes, I've done the whole verify files/reinstall/driver updates etc. Only way to exit the game freeze is to shut down or sign out of windows. Machine spec is not the issue- am on an i9 10900k with rtx 3090 and 128gb ram. Such a shame because it's such an amazing game but playing whilst worrying about the next crash is not fun.
Hey there countoftuscany1,

Sorry to see you're also experiencing issues when running the game

Please give the further steps in our guide a try including performing a Clean Boot and a system file check.

If you're still having issues, please open a case on our Support Site and send over your system files.

DxDiag

Msinfo

We'd be more than happy to take a closer look!