almost 3 years ago - Ubi-TheBerry - Direct link

Sorry for the delay @hundread1800 !

Thanks for getting back to us - interesting you were able to workaround it.

Are you still unable to click the dolphin in the same original spot?

almost 3 years ago - Ubi-Karl - Direct link

Hey @hundreAd1800, appreciate your response there!

So that we could forward this over to our development team for further review, before I'm able to proceed, is there any possibility you could share us with your save file where issue is present?

By default, it should be located in %userprofile%\Documents\Anno 1800\accounts. Once found, if you could use any file sharing website and then drop the link in the thread when you're ready.

Looking forward to hearing from you!

almost 3 years ago - Ubi-Karl - Direct link

Hey @Asterix201252, thanks for the heads up there!

Based on what's been stated, I understand that you were able to pick it up whilst @hundreAd1800 stated that he wasn't, despite attempting to build a pedestrian zone canal all the way, therefore we may be looking at 2 different issues here, however the fact that you are able to pick it up whilst @hundreAd1800 isn't, indicates to me that this may be a little more challenging to reproduce, so save file for the initail issue would be great.

In regards to being able to pick it up without the need of ship @Asterix201252 - if you do happen to have a chance to put a video together, that will be much appreciated and we will ensure it gets forwarded accordingly 🙂 !

almost 3 years ago - Ubi-Karl - Direct link

Appreciate your input there @hundreAd1800 and I can now confirm that the information regarding this particular task during the quest, has been forwarded to our development team for further review.

Thank you for all of your communication so far and if we will have any further details to share, or if we run into any difficulties with reproducing it on our side, we will try to keep you guys in the loop.

Until then, hope you have a very Happy New Year! 🙂

almost 3 years ago - Ubi-SpaceCats - Direct link

@asterix201252 Thank you for this video, and thank you for providing the case number for me. After checking this out for you, I can confirm that this information has been forwarded to the developers. Thank you again and Happy New Year!