[2020] Игра вылетает

Original Post — Direct link

Добрый день! Не могу понять, в чем проблема. Играю в игру Anno 1800, но чем дольше играю, тем чаще вылетает игра, причем речь идею о игре в несколько днях. При вылете пишет ошибку:
Directx Error
An unexpected DirectX error Occurred
Present failed
все драйвера(в т ч и драйвера видеокарты обновил). Сейчас игра вылетает сразу же во время загрузки любого сохранения в игре.
P.S. Игра должна идти у меня почти на максимальных настройках, а фактически еле работала на минимальных

about 4 years ago - UbiYubble - Direct link

Hi,

I'm only able to provide support in English. However, if you follow this link, you'll be taken to the Support Team that resides in your region so you can get the assistance you need.[support.ubisoft.com]

about 2 years ago - Ubi-Mushy - Direct link

@anatoly1992 Hey there, welcome to Discussions!

I'm sorry to hear your game is crashing. Could you complete the steps in our basic PC troubleshooting guide to rule out some potential causes of this issue?

Should the issue persist, please create a support ticket and submit your system files. From their, our Russian-language team will be able to take a look at your system and provide some additional assistance.

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