devtrackers.gg
I don't see how ubisoft can sell this product on the epic store when it doesn't work.
I loved anno 1404 it's one of my all time favorite city builders and when I saw this game announced I was very interested in playing it however my computer was very old and I wasn't able to. Jump to now and I've brought a nice shiny new PC. I see it's on sale at the Epic store so I pick it up, I've had awful experiences in the past using uplay which put me off buying ubisoft games, hence why I wanted to avoid it and why I brought it through epic as it's not available on steam. After downloading the game I'm prompted to link my epic account to a uplay account which I create and then link together. After this I try running the game, it quickly changes from "Launch" to "Running" and then back to "Launch" without opening, not a good start. I look at the files in the install location and try running the executable which installs ubisoft connect. Not ideal but I can put up with that if I have to and can avoid using the ubisoft client itself, I was kind of expecting this as the store page said it would require a ubisoft account so no big issue.
However at this point the ubisoft client asks me where I'd like to install the game....? What??? The game is installed... but nope the game needs to be installed TWICE! Once on epic and again through ubisoft connect. Why ubisoft, this is utter madness. Assuming this must be some sort of bug and I must have set something up incorrect along the way I uninstall the game and set about reinstalling it. The exact same thing happens again.
This is absurd, this product is flat out broken if it needs to be installed twice and shouldn't be for sale on the epic store if you're unable to launch it within the software. This is incredibly counter productive making your paying customers angry won't make them want to buy anything from you in the future. I'm most likely going to refund this game due to these issues but thought I would provide this feedback, suggestions on how to fix the issue would be appreciated I've searched and haven't been able to find any answers that work yet.
- An unhappy customer