Original Post — Direct link

So me and my wife both got Uplay+, downloaded Anno 1800 and neither of us can actually play the game. So far we have:

verified files
restarted PC's
restarted Uplay
logged in, logged out
reinstalled game
reinstalled uplay
tried the exe directly
cleared caches
tried preying
(currently looking for a chicken to sacrifice)

Seriously what gives? I checked the anno 1800 facebook page and others are complaining with the same issues. A few people commented on reddit also with this issue but I see nothing from Ubisoft? So is there a issue on my end or theres? If its there's then perhaps freaking say something?!?!

over 2 years ago - Ubi-Thrupney - Direct link

Hi everyone, thanks so much for your posts about this, and our sincerest apologies for the inconvenience while we've looked into this.

As mentioned in our current sticky thread, the issue with Ubisoft+ has now been resolved. If you face any issues with the game automatically rolling back to the previous version, this is something we're continuing to investigate, and at the moment we recommend performing the update, then disabling automatic updates, and then restarting Ubisoft Connect. However, the issues of Ubisoft+ subscribers not being able to load the update should now be resolved.

Please let me know if you continue to have issues, and I'll be happy to help you resolve them.

over 2 years ago - Ubi-Karl - Direct link

Hey everyone, can confirm that this issue has been resolved since, therefore should there be anyone who continue to experience this, let us know and we will look into it further.

over 2 years ago - Ubi-Karl - Direct link

Hey @Yassin_Azab, welcome to forums!

Thank you for sharing this and I do hope that if anyone potentially runs into this, they will find your suggested workaround useful 🙂 .

Should you happen to have any other suggestions to share or if you run into any difficulties yourself, do not hesitate and reach out at any time!