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Hello,
I am posting here as a last resort, to find help to solve my problem which is annoying me considerably with Anno 1800.
My game, since I bought the Season Pass 2, doesn't run anymore. I was able to launch a game for the first time, which lasted several hours, and since two months, it has been impossible to launch the game. It freezes on the Ubisoft Connect loading screen, runs in a infinite loop of loading, without any error message or information in the logs.
I created a support ticket that couldn't help me, and I've already been able to perform a considerable number of actions, without it making any difference. In an exhaustive way :
I modified "DX12" for "DX11" in the config available in Documents/Anno 1800/Config.
I reinstalled DirectX, first with the version available in the game folder, then with the version available on the Microsoft website. Same for Redistributable Visual C++ for Visual Studio 2015.
I re-downloaded & re-installed the game several times, as well as performing repairs from within the game, as well as Windows repairs and scans.
I started Uplay and ANNO 1800 as Administrator, and with Windows 8 accounting settings. In offline mode. Started the PC in safe mode. In selective boot without the background programs, nor the network drivers.
I deleted my backups and removed the Cloud backup from Uplay.
Emptied the Uplay cache, completely disabled the antivirus and firewall of the PC. Tested on different screens, with different resolutions and frequencies (144Hz / 60Hz). My graphic card drivers are up to date.
Provided support for a Msinfo, Dxdiag and Uplay logs.
I love this game and I really wish I could play it, but I feel like I've tested virtually everything except reinstalling my PC, which I don't want to have to do. I hope to find more answers here, so feel free to offer me some solutions if you have any I'm desperate for.
Thank you and have a nice day,
Sebastien
I am posting here as a last resort, to find help to solve my problem which is annoying me considerably with Anno 1800.
My game, since I bought the Season Pass 2, doesn't run anymore. I was able to launch a game for the first time, which lasted several hours, and since two months, it has been impossible to launch the game. It freezes on the Ubisoft Connect loading screen, runs in a infinite loop of loading, without any error message or information in the logs.
I created a support ticket that couldn't help me, and I've already been able to perform a considerable number of actions, without it making any difference. In an exhaustive way :
I modified "DX12" for "DX11" in the config available in Documents/Anno 1800/Config.
I reinstalled DirectX, first with the version available in the game folder, then with the version available on the Microsoft website. Same for Redistributable Visual C++ for Visual Studio 2015.
I re-downloaded & re-installed the game several times, as well as performing repairs from within the game, as well as Windows repairs and scans.
I started Uplay and ANNO 1800 as Administrator, and with Windows 8 accounting settings. In offline mode. Started the PC in safe mode. In selective boot without the background programs, nor the network drivers.
I deleted my backups and removed the Cloud backup from Uplay.
Emptied the Uplay cache, completely disabled the antivirus and firewall of the PC. Tested on different screens, with different resolutions and frequencies (144Hz / 60Hz). My graphic card drivers are up to date.
Provided support for a Msinfo, Dxdiag and Uplay logs.
I love this game and I really wish I could play it, but I feel like I've tested virtually everything except reinstalling my PC, which I don't want to have to do. I hope to find more answers here, so feel free to offer me some solutions if you have any I'm desperate for.
Thank you and have a nice day,
Sebastien