[2020] [Crash/Freeze]Crash using research institute

Hey nlbar!

Thanks for getting in touch and I am sorry to hear about the issue you ran into.

I can see that the resolution steps suggested by PDizzleisRizzle for the exact same issue has in fact helped someone else (thread), so I'm curious to see if it will help you to get it resolved too .

Keep us updated!

Originally Posted by mishmishfla
Hello. Since installing Land of Lions my game has been constantly crashing. DirectX fatal error. What gives? Please help.

Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz 3.19 GHz
64-bit operating system, x64-based processor
32.0 GB (31.8 GB usable)
Tried both 11 + 12

Hey there.

Welcome to the forums!


I'm sorry to hear you're having issues with crashes/freezes at the moment.

The first thing I would suggest is to attempt each step suggested here. These steps are known to resolve most of the common causes of crashing/freezing.

If after doing so you're still experiencing issues I'd then recommend opening a support case. You can reach us either through the support website by opening a live chat session or alternatively through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo
DxDiag

Thanks.