[2021] [RESOLVED] Unable to progess with "War Weary" because no interaction possible with Bishop Deorlaf | POST HERE

Hello there @b4st0un3!

Thanks for taking the time to tag me in this thread. I apologise for the delayed update. I understand that you're unable to interact with Bishop Deorlaf in "War Weary," as the cutscene doesn't trigger.

I can see that @UbiExcellent has passed on your report and the video you provided to the development team, who are investigating the issue further. We currently have no new updates to share from the investigation. Once we have any new information to share, it will be posted within the forums.

Please note that the player support team is unable to offer compensation, as this would be at the decision of the Assassin's Creed: Valhalla team. If they are to offer compensation to players, this will be communicated on official platforms and in-game via notifications.

If we require any additional information from you, we will reach out within this thread. In the meantime, I would recommend keeping an eye out within the News & Announcements forum for future updates.

Thanks!

Hello there @b4st0un3!

Thanks for taking the time to tag me in this thread. I apologise for the delayed update. I understand that you're unable to interact with Bishop Deorlaf in "War Weary," as the cutscene doesn't trigger.

I can see that @UbiExcellent has passed on your report and the video you provided to the development team, who are investigating the issue further. We currently have no new updates to share from the investigation. Once we have any new information to share, it will be posted within the forums.

Please note that the player support team is unable to offer compensation, as this would be at the decision of the Assassin's Creed: Valhalla team. If they are to offer compensation to players, this will be communicated on official platforms and in-game via notifications.

If we require any additional information from you, we will reach out within this thread. In the meantime, I would recommend keeping an eye out within the News & Announcements forum for future updates.

Thanks!

Hello @b4st0un3 & @ubisucs96! First, I'd like to apologize for the lateness of my reply here. Second, I want to let you both know that I've checked on the team's on-going report about this cutscene not triggering properly, but the teams are still looking into this. With this being said, I have requested an update from the teams, which we will post here once we've heard back.

Hello @b4st0un3 & @ubisucs96! First, I'd like to apologize for the lateness of my reply here. Second, I want to let you both know that I've checked on the team's on-going report about this cutscene not triggering properly, but the teams are still looking into this. With this being said, I have requested an update from the teams, which we will post here once we've heard back.

Hello there,

I'm sorry for the delayed response. I've checked in with the development team regarding this issue, and I can see that they're still investigating being unable to interact with Bishop Deorlaf in "War Weary" further. This is why it wasn't included in TU 1.2.1. I apologise for any disappointment that has been caused by this.

I would like to assure you all that this issue is not being ignored, and that the player support team is continuing to forward reports shared with us to the development team for further investigation. As soon as we have any new updates to share with you all, they will be posted within this thread and in the News & Announcements forum.

If you haven't already, I would recommend taking a moment to look at our Dev Blog, as this provides more insight into the internal development processes, as well as the steps to an investigation.

@Stewart_001 - I am sorry to hear that you have encountered this issue in-game. The development team are still looking into this issue further. If you purchased the game from the Ubisoft Store, you are welcome to open a support ticket to submit a refund request. If you purchased the game from another retailer, you will need to contact them for more assistance.

@b4st0un3 - Thank you for sharing your feedback with us. I am sorry to hear that you feel this way about your experience. Please note that the player support team are unable to share unconfirmed details from the investigations, such as details regarding fixes, or providing ETAs when there are none available to share.

I understand that this may not be the update you were hoping for, and apologise for any disappointment caused. Once we have any new information to share from the investigation, we try our best to update you all as soon as we're able to. 

If you purchased the game from the Ubisoft Store, you are welcome to open a support ticket to submit a refund request. If you purchased the game from another retailer, you will need to contact them for more assistance with this request.

Thank you

Hello there,

I'm sorry for the delayed response. I've checked in with the development team regarding this issue, and I can see that they're still investigating being unable to interact with Bishop Deorlaf in "War Weary" further. This is why it wasn't included in TU 1.2.1. I apologise for any disappointment that has been caused by this.

I would like to assure you all that this issue is not being ignored, and that the player support team is continuing to forward reports shared with us to the development team for further investigation. As soon as we have any new updates to share with you all, they will be posted within this thread and in the News & Announcements forum.

If you haven't already, I would recommend taking a moment to look at our Dev Blog, as this provides more insight into the internal development processes, as well as the steps to an investigation.

@Stewart_001 - I am sorry to hear that you have encountered this issue in-game. The development team are still looking into this issue further. If you purchased the game from the Ubisoft Store, you are welcome to open a support ticket to submit a refund request. If you purchased the game from another retailer, you will need to contact them for more assistance.

@b4st0un3 - Thank you for sharing your feedback with us. I am sorry to hear that you feel this way about your experience. Please note that the player support team are unable to share unconfirmed details from the investigations, such as details regarding fixes, or providing ETAs when there are none available to share.

I understand that this may not be the update you were hoping for, and apologise for any disappointment caused. Once we have any new information to share from the investigation, we try our best to update you all as soon as we're able to. 

If you purchased the game from the Ubisoft Store, you are welcome to open a support ticket to submit a refund request. If you purchased the game from another retailer, you will need to contact them for more assistance with this request.

Thank you

Hello there @UbiSucs96,

There have not been any new Title Updates release since TU 1.2.1, which was released 27 April, 2021. The development team are still investigating the issue wherein players are unable to interact with Bishop Deorlaf in "War Weary." We don't yet have any new updates to share from the investigation. I understand that this may not be the update you were hoping for, and apologise for any disappointment caused.

Once we have any news to share from the investigation into "War Weary," including any information regarding a fix, this information will be shared within the forums as soon as we are able to.

Thank you

Hello there @UbiSucs96,

There have not been any new Title Updates release since TU 1.2.1, which was released 27 April, 2021. The development team are still investigating the issue wherein players are unable to interact with Bishop Deorlaf in "War Weary." We don't yet have any new updates to share from the investigation. I understand that this may not be the update you were hoping for, and apologise for any disappointment caused.

Once we have any news to share from the investigation into "War Weary," including any information regarding a fix, this information will be shared within the forums as soon as we are able to.

Thank you

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with "War Weary," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that demonstrate the issue in-game are also helpful for further investigation.

Thanks! 

Hello there!

As we have had no further reports of this issue persisting in-game following the release of TU 1.2.2, we will now be locking this thread.

If you encounter any further trouble with "War Weary," please don't hesitate to open up a new thread so we can take a closer look. When opening a new thread, please include as much information about the issue you're encountering as possible. Any images or videos that demonstrate the issue in-game are also helpful for further investigation.

Thanks!